Medical Assistant

Vanderbilt Health; Hendersonville (TN); Sur place; USD 36 000 - 42 000; Plein temps

Résumé du poste

Vanderbilt Health is seeking a Medical Assistant to support providers during examinations, manage patient flow, and assist with procedures. You will gather screening data, operate in-office diagnostics, and educate patients while maintaining organized charts and coordinating referrals.

The role requires a graduate from an approved program and offers opportunities to work collaboratively within a regional team, supporting high-quality patient care in a busy outpatient setting.

Qualifications

• Graduate of an approved discipline-specific program.
• Experience in health care setting preferred.

Responsabilités

• Greet and assist patients; manage clinic flow and front desk duties.
• Assist provider with examinations and procedures; collect screening data.
• Perform in-office diagnostic testing and patient education.
• Schedule appointments, triage calls and emails, and manage referrals.
• Maintain patient charts and prepare diagnostic requisitions.
• Coordinate care with MD/provider and support staff.

Connaissances

Customer service

Team collaboration

Effective communication

Formation

Graduate of approved program

Outils

EHR

Description du poste

Discover Vanderbilt Health

With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world‑class care to the people of the Mid‑South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization

VIP Walgreens MAs - Region B

Job Summary

Upon graduation from a medical assistant program, assists provider in performing office examinations and procedures. Organizes and managers clinic patient flow. Gathers/documents patient screening data. Performs in-office diagnostic testing (e.g., Xray’s, EKGs). Assists with patient and family education. Cleans rooms and instruments. Orders and distributes supplies. Schedule’s appointments and testing, triages phone calls and emails, handles physician correspondence, and manages insurance referrals. The Medical Assistant’s position requires a highly organized individual who can safely manage more than one task at a time, move swiftly throughout the varied responsibilities, and work and interact as part of a team. The Medical Assistant is under the direct supervision of the Provider/Office Manager.

KEY RESPONSIBILITIES

• 1. Customer Service a) Uses current technology to pull patients expeditiously from waiting rooms to exam areas. b) Proactively communicates delays to patients. Regulates patient flow/check-in as per protocol. Assists and covers the front desk and phones as needed. c) Demonstrates professional behavior in all setting visible to patients and visitors. d) Proactively identifies patient/visitor needs and takes steps to assist.
• 2. Planning and Managing Care a) Gathers screening and other data for the health care team. b) Demonstrates individual and team accountability by meeting basic patient/family needs: o Accompanies patients/families to exam rooms o Prepares patient for examination o Performs diagnostic testing (e.g., spirometry). c) Works with MD/provider to maintain efficient, effective clinic flow; checks schedules and organizes patient flow. Assist in patient call-backs and call-in prescriptions under direction of the physicians d) Assists MD/provider with routine office procedure o Pulls patient charts for labs, x-ray reports, consultation letters and other clinical information o Assesses reason for visit along with documenting height, weight, temperature, and vital signs e) Fulfills clerical responsibilities o Maintains patient charts and other care documents o Prepares diagnostic testing requisitions o Sends/receives and accurately routes referral and precertification information o Schedule’s
• 3. Patient/Family Education Distributes patient family education material as directed by clinical staff Facilitates identification of resources to meet patient healthcare needs
• 4. Continuous Learning Participates in staff meetings. Develops and achieves personal and professional goals. Contributes to the achievement of VIP goals. Participates in the quality improvement through data collection and documentation.
• 5. Communication and Collaboration Communicates and collaborates effectively with all members of the health care team. Coordinate’s patient care as directed by the MD/provider. Uses EHR effectively. Personal behavior positively influences environment. Receives feedback in a respectful and positive manner.
• 6. Triages patient/family calls; responds to phone/email patient messages. Responds to patient questions/concerns/problems. Refers to immediate supervisor, clinic staff or provider
• 7. Regular and reliable attendance required
• 8. All other duties as assigned TECHNICAL CAPABILITIES

Our clinical and nursing support roles are at the center of all we do, helping us be the world leader in advancing personalized health. We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. We support each other and encourage excellence among all who are part of our workforce.

Core Accountabilities

• Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
• Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
• Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities

• Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.
• Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
• Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
• Delivering Excellent Services:
• Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
• Solves Complex Problems: Seeks to understand issues, solves routine problems, and raise…

Work Experience

Relevant Work Experience

Experience Level

Less than 1 year

Education

Graduate of an approved discipline specific program

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well‑being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.