Overview
The Medical Assistant is responsible for efficient and courteous registration, transfer and discharge of patients within established policies and procedures; thoroughly compiles and types of medical information for patients' records and statistical reports and maintains current and accurate patient account receivables. The Medical Assistant is responsible for performing a wide variety of patient care activities and accommodative services for the comfort and well-being of patients in accordance with physicians' orders.
Responsibilities
Clinical Responsibilities
- Performs basic patient care procedures as required.
- Participates in conferences and serves on committees as requested.
- Participates in patient and family education as necessary.
- Prepares for and assists with diagnostic and therapeutic treatments.
- Takes and records vital signs, height, and weight.
- Performs catheterizations and provides catheter care.
- Administers oral and intra-muscular medications.
- Cares for patients receiving oxygen therapy.
- Applies sterile and non-sterile compresses and bandages.
- Tests urine for sugar, acetone, and pH.
- Assists with physical examinations.
- Applies ace bandages, hot and/or cold compresses.
- Collects specimens, blood, urine, stool, and sputum.
- May perform venipunctures and EKGs as needed.
- Maintains cleanliness, safety, and efficiency in the clinic.
- Remains alert to and responds appropriately in emergency situations.
- Prepares used equipment for re-sterilization.
- Knows legal requirements for reporting to police, health department, and other agencies and follows requirements.
- Accompanies or transfers patients to other departments such as laboratory or x-ray.
- Cleans and stocks examination rooms.
- Manages time in order to expedite patient flow.
- Assists with minor outpatient surgery.
Patient Registration & Financial Responsibilities
- Greets patients courteously, determines their needs, and offers assistance.
- Registers patients by performing necessary procedures, such as preparation of records, reports, notices, service charge slips, and payor information.
- Interviews patients, relatives, or others responsible to determine payment arrangements and refers unusual cases to the immediate supervisor.
- May assist self-pay patients in making suitable arrangements for balances due beyond initial deposits or third-party payments.
- Answers inquiries related to patient accounts and advises patients on insurance benefits.
- Receives all payments and deposits, issues receipts for all monies received, and otherwise makes proper accounting for all funds received.
- Posts charges daily to proper patient accounts.
- Posts payments to accounts daily.
- Determines billing method for third-party payors.
- Contacts insurance carriers/agencies to obtain precertification of ancillary, admission, and surgical procedures.
Administrative Responsibilities
- Operates various office equipment including copiers, fax machines, and other assigned equipment.
- Operates communication systems, placing and answering telephone calls and contacting staff.
- May make and maintain appointment schedules for clinic physicians.
- May secure required signatures on reports and records relative to release of information according to policies and procedures.
- Contacts patients, physicians, or others for information necessary to properly complete insurance or other billing requirements.
- Types memos, correspondence, and other documents as needed.
- Compiles periodic and statistical reports and other data as directed.
Qualifications
Education
- High School Diploma Required
- Graduate of Medical Assistant Training Program Preferred
Experience
- Up to 1 year
- Three (3) to six (6) months on-the-job training as required to attain proficiency of assigned duties and responsibilities if not certified. Required
Required Skills, Knowledge & Abilities
- Obtain patient history and take vital signs to assist physician with examination and treatment.
- Prepare and maintain examination and treatment area.
- Perform selected tests that assist with diagnosis and treatment.
- Screen and follow-up patient test results.
- Prepare and administer medications as directed by physician and maintain medication records.
Licenses & Certifications
- Medical Assistant certification from an accredited program. Preferred.