Medical Assistant

National Spine & Pain Centers; Hagerstown (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

National Spine & Pain Centers is seeking a Medical Assistant to support Providers and Center Manager in a fast-paced clinical setting. You will greet patients, prepare them for care, manage flow, and relay information between patients and clinicians.

The role requires taking vitals, documenting charts, and assisting with procedures while maintaining infection control and privacy standards. Training in EMR and scheduling systems is expected.

Qualifications

• High school diploma, GED or equivalent.
• Preferred completion of an accredited Medical Assisting program OR 2+ years MA experience.
• At least 1 year related experience, preferably in a group practice.
• Ability to take vital signs.
• General knowledge of healthcare and medical terminology.
• Familiarity with insurance criteria for labs, X-rays, and procedures.
• Excellent patient care skills with HIPAA/OSHA awareness.
• Proficient with Microsoft Office.
• Ability to learn EMR and scheduling systems.

Responsibilities

• Greets patients in waiting area, exam room, or procedure room as appropriate.
• Prepares patients for care, ensuring comfort and safety at all times.
• Manage daily patient flow and liaise between Providers and patients.
• Monitor clinical messages and relay information to providers and patients.
• Prepare and clean exam, procedure, and recovery rooms.
• Document patient charts including vitals, meds, allergies, and orders.
• Provide discharge instructions and educational brochures.
• Assist with follow-up calls for pre/post procedures.
• Follow infection control, OSHA, and sterilization procedures.
• Maintain confidentiality under HIPAA; protect privacy.
• Daily assessment of equipment and report malfunctions to Center Manager.
• Assist with administrative duties when not with patients.
• Adhere to NSPC policies, compliance rules, and fraud/waste/abuse laws.
• Complete annual compliance training and participate in the compliance program.
• Other duties as assigned.

Skills

Vital signs

Healthcare terminology

MS Office

Attention to detail

Multi-tasking

Communication skills

Education

High school diploma or GED

Medical Assisting program preferred OR 2 years MA experience

Tools

EMR systems

Scheduling software

Microsoft Office Suite

Job description

Position Summary

The Medical Assistant works under the guidance of the Center Manager and the Provider(s), to greet patients; relay telephone messages to the appropriate recipients; assist with procedures; and perform various other assigned clinical responsibilities, utilizing sterile and aseptic techniques

Duties and Responsibilities

• Greets patients in waiting area, exam room, and/or procedure room, as appropriate.


• Prepares patients for care, ensuring comfort and safety at all times.


• Anticipate and support the needs and preferences of the Provider(s) and patients by managing daily patient flow and acting as a constant liaison between the Providers(s) and patients.


• Monitors clinical messages by effectively communicating information to the Provider(s) and relaying associated responses back to patients.


• Organizes, cleans, and prepares exam, procedure, and recovery rooms before and after each patient.


• Completes documentation for patient charts by obtaining diagnostic studies (e.g., labs, X-rays, path reports, etc.); taking and recording patients' vitals; reviewing current medications, dosage, and dosage schedule; reviewing and assessing patients' medical allergies; and recording Provider(s') orders and prescriptions.


• Provides patients with any needed discharge/follow-up instructions, educational brochures, and dietary requirements.


• Assists with follow-up programs when assigned by performing pre/post procedure patient calls.


• Follows safety and infection control procedures at all times by maintaining individual protective protocols to X-ray exposure (aprons, shields, badges, etc.); maintaining disposable sterile equipment, supplies, and accessories following standards outlined in the Policy & Procedures Manual; properly disposing of contaminated waste following Universal Precautions and OSHA regulations; and maintaining knowledge of aseptic and sterile techniques.


• Maintains confidentiality and privacy regulations under HIPAA guidelines at all times by using privacy curtains and doors in appropriate areas; and properly documenting all aspects of patient care.


• Assesses medical and emergency equipment and accessories on a daily basis (when the Center is in operation), and reports any equipment malfunctioning to the Center Manager.


• Assists with administrative duties when not performing patient care and when all clinical duties have been completed.


• Adhere to and uphold all applicable federal and state compliance regulations, the NSPC Code of Conduct, the NSPC Employee Handbook, compliance policies and procedures, and applicable healthcare fraud, waste and abuse laws.


• Understand, comply with, and enforce all NSPC policies, procedures, codes of conduct, and OSHA and HIPAA privacy rules.


• Annual completion of compliance training


• Adherence to the overall compliance program


• Reporting issues


• All other duties as assigned.

Qualifications and Skills

• A high school diploma, GED or equivalent.


• Graduation from an accredited Medical Assisting program preferred OR a minimum of two (2) years of clinical Medical Assistant experience, preferably in a specialty practice.


• At least one year of directly related experience, preferably in a group practice setting.


• Ability to take vital signs.


• General knowledge of healthcare and medical terminology.


• Working knowledge of insurance criteria pertaining to patient lab tests, X-rays, and other procedures.


• Excellent patient care skills and awareness of the legal implications of work and words in healthcare.


• General knowledge of OSHA and HIPAA regulations.


• Excellent organizational/multi-tasking skills with acute attention to details


• Aptitude to apply common sense understanding to carry out instructions furnished in written, oral or diagram form


• Proficient with Microsoft Office Suite (Word, Excel, Power Point, Outlook)


• Ability to learn and use new software technologies for electronic patient medical records and practice management scheduling systems

Working Conditions

• Located in an ethical, fast-paced, clinical office environment with a noise level that is generally moderate.


• Periodic use of standard office equipment (including computers, phones, photocopiers, filing cabinets, fax machines, etc.).


• Regular use of clinical equipment (including autoclaves, c-arms, crash carts, intravenous therapy materials, etc.).


• Close and regular interactions with patients occur, which may result in exposure to blood borne pathogens and/or other diseases/infections. Appropriate infection control policies and procedures are practiced and enforced at all times to minimize any risks.

Physical Requirements

• Extensive and regular periods of sitting, standing, bending, walking, seeing, talking, and listening.


• A full range of body motion including complete manual and finger dexterity, as well as effective hand-eye coordination.


• Adequate visual acuity including ability to read information.


• An occasional requirement to reach with hands/arms, stoop, kneel, or crouch.


• An occasional requirement to push, pull, lift and/or move up to 25 pounds.


• The ability to operate a motor vehicle with a valid driver's license, as needed.