Medical Assistant

The Cancer & Hematology Centers; Grand Rapids (MI); On-site; USD 38,000 - 54,000; Full time

Job summary

The Cancer & Hematology Centers seeks a Medical Assistant (Oncology Nurse Navigation Support) to partner with Nurse Navigators to coordinate cancer care from diagnosis through follow-up, providing clinical, administrative, and coordination support. This role reports to the Regional Nurse Manager and requires EMR proficiency, strong organization, and empathetic communication.

You will assist with diagnostics, treatments, and follow-up, track patient progress, address barriers to care, and help

Qualifications

• High School diploma or GED required; CMA/CCMA/RMA certification preferred or certification eligible.
• Graduate of accredited Medical Assistant program.
• Two years of oncology or nurse navigation experience preferred with EMR proficiency.

Responsibilities

• Assist Nurse Navigators in coordinating diagnostic testing, consultations, treatment appointments, and follow-up visits.
• Track patients through established care pathways to ensure timely progression from diagnosis to treatment.
• Conduct patient outreach regarding appointments, missed visits, and care plan follow-ups.
• Identify barriers to care (transportation, scheduling, psychosocial concerns) and communicate with the Nurse Navigator.
• Perform and support clerical duties to maintain efficient navigation workflows (phone calls, scheduling, referrals, records requests, and EMR accuracy).

Skills

Strong organizational skills

Time-management

Excellent communication

Interpersonal abilities

Adaptability in oncology

Education

High School diploma or GED

Graduate of accredited Medical Assistant program

Certification (CMA, CCMA, RMA) preferred

Tools

EMR

Job description

Our Mission: At The Cancer & Hematology Centers we are dedicated to help, healing and hope for cancer patients and their families.

We provide our patients with advanced treatments, innovative research and, above all else, compassionate care. Our patients receive the most comprehensive, contemporary cancer care balanced with the compassion of a dedicated nursing and support staff. Treating cancer requires a team of committed and caring health care professionals working together to understand and address your needs. In addition to caring physicians, we have a full range of support staff available to assist you and your family, such as oncology-certified nurses, social workers, experienced lab and pharmacy personnel and a psychologist. Our focus is not just on healing but also on helping and offering hope. We know that being diagnosed with cancer is a life-changing event, and it takes a lot of adjustment to accept the emotional and physical realities of this disease. Our staff understands what you’re going through and can offer compassion and resources to help. To us, it’s important that healing isn't just centered on your disease site. Our cutting-edge cancer care is available close to home. Our medical staff have close ties to prominent hospitals and ongoing cancer research, and we bring those breakthrough advances to our regional centers to progress the level of care that is offered right here at home.

Why Join Us? We are looking for talented and high-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description

Position Overview: The Medical Assistant (MA) – Oncology Nurse Navigation Support partners with Nurse Navigators to facilitate timely, coordinated, and patient-centered cancer care. This role provides clinical, administrative, and coordination support to patients throughout the cancer care continuum with a focus on diagnosis, treatment, and follow-up. The MA serves as a key liaison between patients, families, and the interdisciplinary team to reduce barriers to care and enhance the overall patient experience. This position reports to the Regional Nurse Manager.

Desired/Required/Qualifications

Education

• High School diploma or GED required
• Graduate of accredited Medical Assistant program
• Certification (CMA, CCMA, RMA) or certification eligible, preferred

Experience

• Two years of work experience in similar job or work environment, oncology and nurse navigation preferred
• Familiarity with oncology workflows and terminology
• Proficiency with electronic medical records (EMR)

Skills

• Strong organizational and time-management skills
• Excellent communication and interpersonal abilities
• Ability to function effectively in a fast-paced, emotionally complex oncology environment

Primary Duties And Responsibilities

• Assist Nurse Navigators in coordinating diagnostic testing, consultations, treatment appointments (chemotherapy, radiation, surgery) and follow up visits.
• Track patients through established care pathways, ensuring timely progression from diagnosis to treatment.
• Conduct patient outreach related to appointments, missed visits, and care plan follow-up.
• Identify and communicate barriers to care, including transportation, insurance, scheduling, psychosocial concerns to the Nurse Navigator.
• Perform and support clerical and administrative duties to ensure efficient navigation workflows, including answering and routing phone calls, scheduling and confirming appointments, managing referral/records requests, preparing patient packets,

scanning/faxing documents, and maintaining accuracy of tasks and inbox activities in the EMR.

• Functions as a team member by expanding responsibilities as directed by management to facilitate optional workflow within the cancer center.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Physical Expectations

• Physical activity that frequently involves standing or walking for prolonged periods.
• Physical activity that sometimes involves keyboarding, sitting, telephone work and filing.
• Physical activity that sometimes requires extensive time working on a computer.
• Physical activity that sometimes involves travel, lifting under 25 lbs., sitting, and standing.
• Physical activity that sometimes requires bending, stooping, reaching, climbing, kneeling, and/or twisting.
• Physical activity that requires the ability to use the telephone by speaking and listening.
• Physical activity that sometimes involves pushing and/or pulling over 25 lbs., but not more than 50 lbs.