Overview
Location: Hematology & Oncology Associates of Fredericksburg
Pay Range: $18.09 - $30.15
Job Description Summary: Assist physicians with medical procedures in office. Responsible for phlebotomy, laboratory testing, quality control, instrument troubleshooting, and maintenance.
Responsibilities
- Perform proper quality control procedures before proceeding with patient testing.
- Perform laboratory blood work and blood draws.
- Follow laboratory procedures for specimen handling and processing.
- Perform technical laboratory procedures in a timely manner with accuracy and precision, meeting the standards of all accrediting and regulating agencies.
- Prepare blood or bone marrow slides for evaluation.
- Send outside labs to appropriate facility as dictated by patient’s insurance plan.
- Maintain test report logs, quality control logs, equipment records, and checklists according to all regulatory agencies.
- Follow the AON patient I.D. policy and procedure with every patient encounter.
- Obtain vital signs, height, weight, pain level, and PHQ9 depression screening as requested by physician and document in the Onco/EMR system.
- Place patient in exam room and prepare for physician in a timely manner.
- Receive lab reports via telephone, lab system, or fax and document in the patient’s chart or Onco/EMR for physician’s review.
- Assist physicians with medical procedures such as bone marrow, fine needle aspirate, paracentesis, and pelvic exams.
- Schedule outside testing, referrals to other physicians, and hospital admissions as ordered by physicians, if applicable.
- Perform thorough documentation in the medical record chart of testing/treatment rendered to patients.
- Prepare encounter form to charge patient for services received in office or initials all steps in process in EMR for electronic superbill.
- Document all QC and QA corrective action.
- Show physician critical blood counts according to guidelines.
- Obtain all pertinent scan and CDs and prepare for physician’s review.
- Maintain adequate inventory of supplies and place orders with purchasing as needed.
- Initiate troubleshooting procedures when instrument malfunction occurs and contact central lab or instrument service company, if necessary.
- Perform EKG testing where applicable.
- Perform any and all duties required to keep laboratory in compliance with state and federal regulatory agencies, including compliance testing.
- Taken required number of CEUs annually to meet C.O.L.A. requirements.
- Observe established safety guidelines and maintain cleanliness of the laboratory and equipment.
- Comply with all Federal and State laws and regulations pertaining to patient care, patients’ rights, safety, billing, and collections.
- Adhere to all AON and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan.
- Maintain confidentiality of all patient information at all times.
- Assist in training new employees in related job duties.
- Will be expected to work at any AON location to help meet business needs and may work overtime when given sufficient notice.
- May be required to perform any other job-related duties as requested by supervisor or management.
Qualifications
- Education: High School or GED.
- Certifications/Licenses: State-required certifications where employed; BLS required; Valid Driver’s License and vehicle for travel to other clinic locations as needed.
- Previous Experience: One-year experience as a medical assistant in clinic or physician’s office with ability to perform venipuncture.
- Core Capabilities: Analysis & Critical Thinking, problem solving, analysis, decision-making, planning, time management, organizational skills, detail-oriented, independent judgment.
- Interpersonal Effectiveness: Emotional intelligence, diplomacy, tact, conflict management, delegation skills, diversity awareness, effective handling of sensitive confidential material.
- Communication Skills: Good command of English; second language is an asset; effective oral, written, presentation skills; active listening; balanced feedback.
- Customer Service & Organizational Awareness: Strong customer focus, ability to build an engaging culture of quality, performance effectiveness, operational excellence, collaboration, positive employee and community relations.
- Self-Management: Time management, prioritization, stress management, professional development; self-motivated, self-starter; works independently with limited supervision; may work remotely as required; effective in fast-paced, multi-site environment.
- Computer Skills: Proficiency in MS Office Word, Excel, PowerPoint, Outlook, and EMR.
- Travel: <25% standard core workdays; occasional overtime and weekend shifts based on location hours and operational needs.
Benefits
Competitive compensation packages that include comprehensive health insurance with a robust provider network.
401(k) with a 100% match and investment options available to full‑time and part‑time staff.
Generous Paid Time Off (PTO) program.