Medical Assistant

Mercy Health | GoHealth Urgent Care; Fayetteville (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Health | GoHealth Urgent Care is seeking a Medical Assistant to support providers, radiology staff, and patients. You will manage patient care tasks, perform point-of-care testing, and help keep exam rooms stocked and organized.

The role emphasizes accurate documentation, efficient communication, and a compassionate, collaborative approach to delivering high-quality urgent care. On-site work and adherence to core values are expected.

Qualifications

• Graduate of a Medical Assistant Program preferred.
• 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred.
• High school diploma or equivalent required.
• Basic Life Support (BLS) required at hire time (ARC or AHA).
• Certifications preferred: CCMA, CMA, RMA, NCMA, NRCMA, EMT, CNA.

Responsibilities

• Register patients, secure paperwork and verify insurance.
• Process co-pays and schedule appointments.
• Coordinate referrals to specialists.
• Answer patient questions and update patient status.
• Prepare patients for examination and document medical history.
• Perform point-of-care testing (flu, strep, urinalysis, ECG, HCG).
• Stock supplies and maintain exam rooms and reception areas.
• Maintain medical records and scan charts.
• Answer calls and conduct courtesy follow-ups.
• Perform opening/closing duties and daily cash handling.

Skills

Patient care

Communication

Team collaboration

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Medical Assistant program graduate (preferred)

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Job DescriptionDepartment: Center OperationsEntity: Team Members affiliated with Joint VenturesJob RelationshipsResponsible to: Manager, Regional Operations or On-Site ManagerAssignments received from: Manager, Regional Operations, Team Leader, On Site ManagerPositions supervised: NoneJob SummaryIn a collaborative manner, the Medical Assistant will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication.The Medical Assistant completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re-defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities. This vision is achieved through our five core values of Collaboration, Innovation, Diversity and Inclusion, Integrity and Accountability.Job RequirementsEducationGraduate of a Medical Assistant Program preferred1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferredHigh school diploma or equivalent requiredWork ExperienceMedical Assistant experience preferred for Graduate of a Medical Assistant ProgramOR2+ years of Medical Assistant experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferredKnowledge of medical terminology strongly preferredRequired Licenses/CertificationsBasic Life Support (BLS) required at the time of hire (obtained through the American Red Cross (ARC) or American Heart Association (AHA).One of the following certifications is preferred at the time of hire:CCMA- Certified Clinical Medical Assistant (verified through NHA, National Health career Association)CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists or AAH, American Allied Health)NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)NRCMA – Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)Graduate of an Accredited School of Nursing or LPN, LVN or RNEMT – Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)CNA - Certified Nursing AssistantCore Competencies:Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.Essential FunctionsEssential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.Process co-pays and schedule patient appointments for assigned center.Coordinate provider referrals to assigned Specialist.Answer patient questions regarding their care and keep them informed of their status.Inform technical staff of patient flow.Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit;Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.Responsible for maintenance of medical records and scanning charts to patient files.Answer phone calls, collect and sort daily incoming and outgoing postal correspondenceEnsure reception is well maintainedConduct courtesy call-backs for patient follow-up.Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.All other duties as assigned.Note: This job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.Set up email alerts as new job postings become available that meet your interest!If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!