Medical Assistant

GoHealth Urgent Care; Fayetteville (AR); On-site; USD 32,000 - 46,000; Full time

Job summary

GoHealth Urgent Care is seeking a Medical Assistant to support providers, radiologic technologists, and patients with a focus on patient care management, organization, and communication.

You will contribute to delivering an effortless experience and culture of care, aligning with our values of collaboration, innovation, diversity and inclusion, integrity, and accountability.

Qualifications

• Graduate of a Medical Assistant Program preferred
• 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred
• High school diploma or equivalent required
• Knowledge of medical terminology strongly preferred
• 2+ years of Medical Assistant experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred
• CCMA or CMA or RMA or NCMA or NRCMA certifications preferred
• Graduate of an Accredited School of Nursing or LPN, LVN or RN considered preferred
• EMT or CNA certifications listed as preferred

Responsibilities

• Register patients including paperwork and insurance documentation
• Process co-pays and schedule appointments
• Coordinate provider referrals to specialists
• Answer patient questions and inform them of status
• Prepare patients for examination and collect medical history
• Perform vital signs and elevate critical cases as needed
• Conduct point-of-care testing (flu, strep, urinalysis, ECG, HCG)
• Stock supplies and maintain exam rooms and front desk areas
• Maintain medical records and scan charts
• Answer calls and manage daily correspondence
• Ensure reception is well maintained
• Conduct courtesy follow-ups for patient aftercare
• Open and close duties including cash handling and securing the building
• Follow QA logs and equipment maintenance procedures
• Perform other duties as assigned

Education

Medical Assistant Program

High School Diploma or Equivalent

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Description

Department: Center Operations

Entity: Team Members affiliated with Joint Ventures

Job Relationships

Responsible to: Manager, Regional Operations or On-Site Manager

Assignments received from: Manager, Regional Operations, Team Leader, On Site Manager

Positions supervised: None

Job Summary

In a collaborative manner, the Medical Assistant will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication.

The Medical Assistant completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re-defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities. This vision is achieved through our five core values of Collaboration, Innovation, Diversity and Inclusion, Integrity and Accountability.

Job Requirements

Education

• Graduate of a Medical Assistant Program preferred


• 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred


• High school diploma or equivalent required

Work Experience

• Medical Assistant experience preferred for Graduate of a Medical Assistant Program

OR

• 2+ years of Medical Assistant experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred


• Knowledge of medical terminology strongly preferred

Required Licenses/Certifications

• Basic Life Support (BLS) required at the time of hire (obtained through the American Red Cross (ARC) or American Heart Association (AHA).

One of the following certifications is preferred at the time of hire:

• CCMA- Certified Clinical Medical Assistant (verified through NHA, National Health career Association)


• CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)


• RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists or AAH, American Allied Health)


• NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)


• NRCMA – Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)


• Graduate of an Accredited School of Nursing or LPN, LVN or RN


• EMT – Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)


• CNA - Certified Nursing Assistant

Core Competencies:

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.


• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.


• Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.


• Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.


• Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

Essential Functions

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.

• Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.


• Process co-pays and schedule patient appointments for assigned center.


• Coordinate provider referrals to assigned Specialist.


• Answer patient questions regarding their care and keep them informed of their status.


• Inform technical staff of patient flow.


• Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit;


• Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and elevate critical cases to provider as needed.


• Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.


• Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.


• Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.


• Responsible for maintenance of medical records and scanning charts to patient files.


• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence


• Ensure reception is well maintained


• Conduct courtesy call-backs for patient follow-up.


• Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.


• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.


• All other duties as assigned.

Note: This job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

GoHealth Urgent Care is a technology-driven healthcare platform providing accessible, high-quality on-demand care through over 250 centers across multiple U.S. metropolitan areas.

Hospitals and Health Care

Company size 1,001–5,000 employees

Company type Privately held Founded 2014

Total funding 0 Private Equity

Momentum

Team growth

8% in 12 mo

1,689 employees on LinkedIn

Feb 23 May 26

Employee experience

What it’s like inside

3.4

389 reviews

60% would recommend

Culture & values

Culture & values 3.4

Work-life balance

Work-life balance 3.5

Career opportunities

Career opportunities 3.4

Compensation & benefits

Compensation & benefits 3.1

Capital

Funding history

Private Equity

Jan 2014

Footprint

Where they work

5555 Glenridge Connector, Suite 700, Atlanta, GA 30342, US 265 Sunrise Hwy, Suite 20, Rockville Centre, New York 11570, US 2850 SE Powell Valley Road, Gresham, OR 97080, US 2395 Lombard St, San Francisco, California 94123, US 385 W Main St, Avon, Connecticut 06001, US 200 Hygeia Dr, Newark, Delaware 19713, US 13275 Manchester Rd, St Louis, Missouri 63131, US 8450 Park Rd, Charlotte, North Carolina 28210, US

Apply For This Role

Company GoHealth Urgent Care