Medical Assistant

Concentra, Inc; Ephrata (Lancaster County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer Match

Medical, Vision, Prescription, Telehealth, and Dental Plans

Tuition Reimbursement

Job summary

Concentra, Inc is seeking a Medical Assistant in Ephrata, PA. The role involves supporting healthcare professionals, performing medical tests, and ensuring a high-quality patient experience.

Candidates should have a strong service mentality, an accredited medical assistant program, and competencies in medical procedures and terminology. This full-time position offers various benefits including health insurance, a retirement plan, and tuition reimbursement.

Qualifications

• Graduate of an accredited medical assistant program preferred.
• At least one year of direct patient care experience or military medical specialist experience.
• Knowledge of medical procedures and medical terminology.

Responsibilities

• Perform DOT and Non-DOT drug and alcohol testing.
• Assist providers during examination and treatment.
• Maintain supplies and operate all medical devices.

Skills

Service Mentality

Attention to Detail

Sense of Urgency

Outstanding customer service skills

Education

Graduate of an accredited medical assistant program

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Medical Assistant

Location: US-PA-Ephrata

Overview

Medical Support Specialist is responsible for performing routine medical and testing procedures under direct supervision of the treating clinician, and supporting registration and referral management. The role requires efficient, accurate delivery of patient care in a fast‑paced environment, ensuring quality clinical care and an excellent patient experience.

Responsibilities

• Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
• Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing such as vaccines, injections, phlebotomy, PFTs, audiogram testing, and respirator fit testing
• Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
• Assist providers during examination and treatment
• Perform routine medical procedures as ordered by treating clinician and triage emergent patients as needed
• Prepare and assist clinician with procedure set-up and injury care
• Apply bandages, dressings, and splints as ordered by the treating clinician
• Dispense medications and DME as ordered, in accordance with state regulations
• Complete quality assurance activities on equipment and medical devices, and maintain testing process documentation
• Maintain supplies, clean rooms, equipment, and stock exam rooms
• Maintain and operate all medical devices and equipment, including calibration and record keeping per policy
• Notify supervisor immediately if equipment is not functional, supplies are needed, or facility is not operating as expected
• Assist with patient flow and volume in partnership with center leadership
• Keep patients informed of expected wait times throughout their visit
• Perform clerical tasks in both front and back office associated with patient care and record-keeping
• Ensure accuracy in documentation
• Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, handle multi‑line telephone system, and distribute employer results/paperwork as needed
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings or huddles as required
• Assist in maintaining a neat, clean, and orderly appearance of the facility
• Complete applicable training, including monthly clinical competency training

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education Level: Vocational/Technical/Business School

• Graduate of an accredited medical assistant program with completion of an externship highly preferred, or at least one year of direct patient care experience as a medical assistant, or military medical specialist experience meeting state credentials and regulations

Job-Related Experience

• Customarily has at least six months or more of medical assistant experience
• Knowledge of medical procedures and medical terminology
• Working knowledge of occupational medicine requirements (state specific) preferred

Job-Related Skills/Competencies

• Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility
• Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills and ability to handle people with tact and professionalism
• Ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Able to communicate verbally and in writing in a clear, professional manner
• Teamwork focus with peers and center leadership; ability to maintain working relationships with all levels of colleagues
• Must participate in initial and ongoing training as required
• Obtain all certifications required of Medical Support Specialists, including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection
• Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and data entry into various systems/applications

Additional Data

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, and Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.