Medical Assistant

Family Health Care Centers of Greater Los Angeles; Downey (CA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical Benefits

403(b) Retirement Match (up to 5%)

Dental Coverage

Vision Coverage

Life Insurance

Paid Holidays

Vacation

Sick Leave

Employee Assistance Program

Bi-lingual Support

Job summary

FHCCGLA in Downey, CA is seeking a Medical Assistant to support back-office operations. You will assist patients, document in the EHR, and help clinicians implement treatment plans while ensuring patient comfort. This role requires HIPAA compliance, strong communication, and the ability to manage multiple tasks in a busy clinic.

We offer benefits, and a family-friendly environment. Responsibilities include coordinating patient flow, performing basic clinical tasks, assisting with procedures, and

Qualifications

• Includes ability to coordinate patient flow and chart management.
• Requires HIPAA awareness and compliance in handling patient data.
• Ability to perform basic clinical tasks and assist clinicians as needed.
• Must be able to handle multiple priorities in a busy clinic.

Responsibilities

• Participates with medical/interdisciplinary team to coordinate patient flow and chart management.
• Maintains a positive, self-motivated attitude at all times.
• Performs point-of-care glucose testing and documents results in EHR.
• Assists with authorizations for services and ensures all required medical information is collated.
• Escorts patients and ensures smooth patient flow through the clinic.
• Ensures HIPAA compliance and secure handling of patient information.
• Schedules tests and communicates with patients about process and fees.
• Prepares treatment rooms and ensures equipment and supplies are ready.
• Cleans and sterilizes instruments and assists with examinations as needed.

Skills

Analytical skills

Communication skills

Bilingual English/Spanish

Time management

Motivation/initiative

Education

Certificate

Tools

NextGen EHR

Microsoft Word & Excel

Job description

“To enhance the quality of life for men, women and children in the greater Los Angeles area through the provision of high quality, accessible and affordable healthcare services.”

We offer fantastic benefits, competitive pay, and a great family-oriented environment!

We offer

Benefits

• Medical Benefits - FHCCGLA pays 100% of employee’s Kaiser; Anthem Blue Cross; Health Net; and United Health Care coverage (HMO Plan) subject to change during open enrollment.
• 403 B - Through Mutual of America, the company matches up to 5% of employee’s salary.
• Dental Benefit - MetLife Only (HMO/PPO Plan).
• 11 Holidays Observed.
• 2 Floating Holidays
• Vision Benefit - MetLife Plan.
• 1 Birthday Holiday
• Life Insurance - Accidental Death & Dismemberment; and Long-term Disability.
• 7 Paid Sick Leave - 56 hours Full-Time
• Paid Sick Leave - 40, Part-Time and Per-Diem
• Employee Assistance Program
• 2 weeks’ Vacation
• AFLAC Benefits

This would be a great opportunity to make a difference with you onboard!

Job Title

Medical Assistant

Department

Back Office

Reports To

Operations Manager

Position Overview

To assist patients to understand recommendations given by their health care providers; performs patient care functions; answers and screens medical calls; post patient’s information to medical records and provides support in planning continuity of treatment.

Duties / Responsibilities

• Participates with medical/Interdisciplinary team to coordinate and facilitate patient flow and chart management.
• Maintain a Positive, self-motivated attitude at all times.
• Performs point of care glucose testing and spot hemoglobin, documents performance of, and results, in EHR.
• Assists with obtaining authorizations for services, ensures all required medical justification is collated and submitted, as needed.
• Escorts patients from the reception area to all patient areas (i.e. consult room, exam room, procedure room, lab draw room, check out).
• Reviews healthcare questionnaire for completeness and ensures any missing information is obtained.
• Notifies treating provider when patients are ready to be seen and expedites smooth patient flow.
• Consistently ensures all patient care areas are kept clean and tidy; changes beds (paper/linen) after each patient encounter, removes soiled linen (gowns/robes/pillow cases/sheets/blankets) and ensures clean linen is always available.
• Proactively prepares supplies and equipment for minor procedures. (i.e. Biopsies, injections, suture removal, wound debridement).
• Conducts a weekly check of supplies to ensure none are expired.
• Checks all sharps container receptacles on a daily basis and ensures any full containers are replaced; full containers stored in the dirty utility room for pick-up.
• Ensures all patient identifying information is HIPAA compliant; removes any patient identifying information and ensures it is scanned into the EHR or placed in the confidential bin for shredding as needed. Reports any issues with broken equipment and ensures it is removed and sent for repairs.
• Schedules ordered tests as appropriate.
• Answer telephone calls, explains clinic process, fee schedules, and services to clients. Provides general information to caller, and refers calls to the provider when necessary.
• Patients and/or parent/guardian will be informed regarding services, contraindications, procedures, after care instructions, or counseled based on the payer requirements.
• Assist clients in completing the medical history and medical program intake forms, and/or consents, ensuring that the patient understands when obtaining patient signature.
• Review patient chart for completeness, errors, signatures and appropriate assembly.
• Measures, records in NextGen and reports (to provider) vital signs, weight and height in the electronic healthcare record.
• Assists clinicians with medical examinations as needed.
• Makes and documents appropriate referrals and forwards them in a timely manner to the referrals clerk to ensure patient care & compliance according to agency standards.
• Prepares treatment rooms for examination of patients.
• Cleans and sterilizes instruments.
• Gives injections or treatments, and performs routine laboratory tests.
• Makes sure that all necessary equipment are available in the rooms.
• Ensure that labs are sent to the correct laboratories, according to the patient insurance.
• Able to cover all departments Pediatrics, Women’s health, General medicine.
• Operates electrocardiograph (EKG), and other equipment to administer routine diagnostic test or calls medical facility or department to schedule patients for tests.
• Consistently ensures to check oxygen tank on a weekly basis.
• Ensures crash cart has been checked on a monthly basis.
• Identifies, initiates and implements measures to deliver high quality care to patients and improve services.
• Responds efficiently and timely to all patient and provider staff needs and inquiries.
• Ensures excellent customer service to all FHCCGLA patients.
• Works with the operations managers to manage patient scheduling and flow to address bottlenecks, scheduling issues, etc.
• Handles patient grievances according to FHCCGLA’s Policy & Procedure.
• Assists in developing, updates & reviews of FHCCGLA Policies & Procedures (P&P’s) as needed (with input from all other key personnel).
• Ensures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R./Practice Management System (PMS) according to regulations and FHCCGLA’s P&Ps.
• Attends the following meetings/trainings
• Mandatory Quarterly Staff Meeting/Trainings- Quarterly (Jan., Apr., Jul. & Oct.)
• Corporate Risk Management Meeting- Quarterly (Jan., Apr., Jul. & Oct.), as needed (advanced notice will be provided when feasible)
• Clinical & Operations (C&O) Meeting- As needed (advanced notice will be provided when feasible)
• Meetings with FHCCGLA’s Executive Leadership, as needed (advanced notice will be provided when feasible)
• Other pertinent meetings- As scheduled
• Remains informed of
• Current legal and regulatory changes related to scope of practice.
• Specific programs/payors, insurances accepted, and services being offered at FHCCGLA.
• All applicable Policies & Procedures
• Other duties as assigned.

Minimum Qualifications

• A. Certificate, required.
• Current CPR Certification-required to be kept up to date.
• FQHC experience, highly preferred.
• Excellent analytical skills.
• Motivation to take initiative to ensure all tasks performed are completed thoroughly and accurately.
• Knowledge of administrative principles and procedures.
• Computer knowledge preferred (e.g., NextGen (E.H.R. & PMS), Microsoft Word and Excel).
• Strong verbal and written skills.
• Ability to communicate both verbally and in writing.
• Bilingual English/Spanish and familiarity with the Hispanic culture.
• Access to automobile with valid California driver’s license and state mandated automobile insurance.
• Work schedule may include evenings, overtime, and weekends as needed.
• Ability to prioritize workload and work under pressure of deadlines.
• Ability to meet tight time sensitive deadlines.
• Mot