Medical Assistant

Kaiser Permanente; Denver (CO); On-site; USD 38,000 - 52,000; Full time

Job summary

Kaiser Permanente in Denver is seeking a Medical Assistant to provide patient support, room patients, and assist healthcare providers with routine clinical tasks. The role emphasizes patient-centered care and accurate charting in the electronic medical record.

Holders of an accredited MA program and required clinical hours will contribute to safe, efficient care delivery in a fast-paced clinic environment. Strong customer service and teamwork are essential for success.

Qualifications

• Completed accredited Medical Assistant program with minimum 120 hours of clinical experience.
• Diploma and transcripts or letter confirming completion of KPCO Medical Assistant Apprenticeship program.
• High School Diploma or GED is required.

Responsibilities

• Room patients and assist with provider schedule; ensure patient safety and accurate identification.
• Perform basic clinical tasks within scope (vital signs, basic tests, sample collection).
• Provide clerical support (answering phones, scheduling, charting in EMR).
• Support physicians during procedures and prepare treatment rooms.
• Maintain supply levels and assist with training new staff.

Skills

Customer service

Interpersonal skills

Healthcare teamwork

Attention to detail

Education

Medical Assistant program (accredited)

KPCO Medical Assistant Apprenticeship (or equivalent)

High School Diploma or GED

Tools

EPIC EMR

Medical terminology

Job description

-May be entitled to translation/bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement. Please refer to the respective collective bargaining agreement for additional information on such wage premiums: https://www.lmpartnership.org/local-contracts.

Job Summary:

Under direct supervision, performs a variety of basic and routine patient care and clerical duties to assist medical providers in the care and treatment of patients. Primary function is to room patients and facilitate provider schedule. Makes members/patients and their needs a primary focus of ones actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Builds rapport and cooperative relationship with members/patients. Considers how actions or plans will affect members; responds quickly to meet member/patient needs and resolves problems.

Essential Responsibilities:

• This position, knows and complies with all Kaiser Permanente quality, safety, and emergency policies and procedures. Demonstrates quality and effectiveness in work habits and clinical practice in every interaction with patients, colleagues, providers, and leadership. Ensures patient safety in the preparation and provisioning of care related to but not limited to safe medication administration practices , procedures, infection prevention, fall prevention, including consistent use of two patient identifiers and procedural time outs. Reports safety hazards, accidents and incidents, and unsafe working conditions promptly.
• Performs appropriate basic, routine and regular delegated medical functions as directed and within appropriate scope of practice as inferred by knowledge, skill level, and KP guidelines (e.g., vision screening, ear irrigations, hearing tests, hematocrit, tonometry measurements, EKG tests, collecting throat, wound, and sputum specimens, and urine cultures) using appropriate instruments, techniques, and specimen labeling process.
• Supports physicians and other medical providers performing routine examination and treatment procedures by attending patient during procedures and providing appropriate supplies and instruments.
• Performs routine clerical and reception duties, as required, such as completing patient visit records, maintaining departmental logs, answering telephones and taking messages, checking in patients, and scheduling patient appointments.
• Performs other duties as assigned, such as assisting in orienting and training new employees, transporting equipment or patient, stocking shelves, taking inventories, ordering supplies.
• Demonstrates computer literacy for charting and reviewing in an automated medical record. Works within scope of practice and according to KP policies. Complies with regulatory requirements and standards of care.
• Administers specific medications to identified patient age groups in identified departments as determined by the regional Nursing Service department..
• Performs duties and responsibilities with excellence, enthusiasm, great service orientation demonstrating courteous behaviors and mannerisms, and by anticipating physician and other medical providers needs. Demonstrates flexibility and readily assists other staff members. Maintains a safe and healthy work environment for patients, self, and others.
• Prepares examination and treatment rooms for use by physicians and other medical providers by cleaning, stocking and arranging supplies, equipment and instruments. Prepares treatment rooms for special procedures using knowledge of sterile technique, as required. Cleans, packages and sterilizes reusable supplies and instruments, as needed, appropriately using germicide solution.
• Reviews and communicates to physician and other medical providers appointment schedule to determine patient visit order and solicits special instructions or requests for the day, greets and escorts patient to examination or treatment room in a respectful, warm and caring manner. Keeps patients, physician or other medical providers, and other team members, informed of physicians or other medical providers status and/or time delays throughout the day.
• Interviews patient to determine reason for visit; takes patients vital signs, e.g., blood pressure, pulse, respiration, temperature, height and weight; records information in patients medical record; and reports findings to appropriate personnel, according to standard requirements.
• Instructs or assists patients in preparation for scheduled procedures, in a caring and courteous manner. Provides routine verbal and written instructions to patients as specifically directed, such as use of crutches, cast care and wound care; escorts patients to other patient care areas, as needed.

Basic Qualifications:

Experience

• Successful Completion of an accredited Medical Assistant program and a minimum of a 120 hours ofclinical experience.
• Copy of diploma and transcripts from program required OR letter from school attesting to successful completion of KPCO Medical Assistant Apprenticeship program.
• High School Diploma or General Education Diploma (GED) required.

Education

• Successful Completion of an accredited Medical Assistant program and a minimum of a 120 hours ofclinical experience.
• Copy of diploma and transcripts from program required OR letter from school attesting to successful completion of KPCO Medical Assistant Apprenticeship program.
• High School Diploma or General Education Diploma (GED) required.

License, Certification, Registration

• Basic Life Support within 3 months of hire

Additional Requirements:

• Demonstrated customer service skills, customer focus abilities and the ability to understand Kaiser Permanente customer needs.