Medical Assistant

Heart Of Ohio Family Health Centers; Columbus (OH); On-site; USD 40,000 - 44,000; Full time

Job summary

Heart Of Ohio Family Health Centers is seeking a full-time Medical Assistant in Columbus, Ohio. The role involves administering direct patient care, supporting office operations, and ensuring patient confidentiality. Candidates with education or experience in the medical field are encouraged to apply.

This position offers a flexible work schedule and emphasizes exceptional customer service. The Medical Assistant will document patient observations and assist in clinical procedures while promoting a culture of safety.

Qualifications

• Experience in the medical field or students in health sciences, nursing, etc.
• Must complete competency training.
• Current BLS/CPR preferred but not required.

Responsibilities

• Administer direct care to patients under the direction of the provider.
• Prepare patient charts and document patient care observations.
• Measure and record vital signs.

Skills

Effective Communication Skills

Customer Service

Basic Computer Skills

Mobility

Team Work

Education

Some education in the medical field

CMA, LPN, STNA, CHW, EMT certifications

Tools

Electronic Medical Records (EMR)

Job description

Summary

In accordance with the Mission and Vision statement the Medical Assistant will function within the State of Ohio scope of practice to administer direct care to patients, functioning under the direction of the provider, following all policies and procedures of Heart of Ohio Family Health.

Position Details

• Level: Entry
• Location: Columbus, OH 43213
• Position Type: Full Time
• Education Level: High School
• Salary Range: $20.00 Hourly

Reporting & Supervision

Reports to: Assistant Site Manager; Site Manager. Supervises: N/A.

Employment Status

Non‑Exempt.

Work Schedule

Full Time, Flexible Shift – Three 12s, Four 10s, 2nd Shift; times are subject to change due to business necessity. Hours of operation for the site are Monday through Thursday, 8am – 8pm and Friday 8am – 5pm.

Dress Requirement

Scrubs in accordance with Heart of Ohio Family Health’s dress code policy.

Essential Responsibilities

• Supports the HOFH mission and vision statements, holding self and others accountable and role‑modeling excellence.
• Demonstrates friendliness, courtesy, effective communication and a professional environment with first‑class service.
• Meets population‑specific and other competencies according to department requirements.
• Promotes a culture of safety by adhering to policy, procedures, and plans that prevent injuries, violence or adverse outcomes.
• Provides relationship‑based care, creating a caring and healing environment that keeps the patient and family at the center of care.
• Screens, refers, routes and places phone calls.
• Prepares patient charts for appointment: files test results, procedures and ensures chart completeness.
• Documents patient care observations and activities according to professional standards and procedures.
• Requests previous medical records.
• Prepares and organizes departments: inspects exam rooms for cleanliness and equipment condition.
• Stocks supplies as needed.
• Attends required in‑service training.
• Maintains continuing education units as appropriate.
• Greets and escorts patients to exam rooms.
• Measures and records vital signs.
• Records patient interview and history.
• Provides approved patient education materials upon provider direction.
• Prepares patient for examinations, routine screening tests, and procedures.
• Assists the provider with procedures as needed.
• Performs basic office labs and point‑of‑care testing as ordered.
• Prepares and administers medication (no IV medications), changes dressings, removes staples/sutures based on written provider order.
• Participates in QI initiatives and completes population health outreach for patients with uncontrolled chronic disease or care gaps.
• Assists in keeping records for completion of control checks for urinalysis, HgbA1c, etc., documenting cleaning of equipment and recording fridge temperatures.
• Assists in emergency situations under provider direction.
• Abides by all federal mandates.
• Maintains patient confidentiality and abides by all HIPAA guidelines.

Other Job Responsibilities

• Travels to other HOFH sites as needed.
• Assists in training and shadowing of onboarding staff.
• Assists with patient inquiries/concerns regarding medical care, medication instructions, and prescription call‑ins promptly and courteously.
• Understands the EMR standards and workflow.
• Responsible for compliance with organizational integrity by raising questions and promptly reporting actual or potential wrongdoing.
• All other duties as assigned.

Facility Environment

Heart of Ohio Family Health operates in multiple locations. All facilities have a medical office environment with a front‑desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways, and private toilet facilities. All facilities are on the main ground floor and ADA compliant. The position’s primary work area is patient examination rooms and nursing stations, which are kept at a normal working temperature, sanitized daily, and furnished with standard office furniture and equipment.

Physical Demands and Requirements

• Mobility: ability to move easily without assistance.
• Bending: occasional bending from the waist and knees.
• Reaching: occasional reaching no higher than normal arm stretches.
• Lifting/Carrying: ability to lift and carry a normal stack of documents or files.
• Pushing/Pulling: ability to push or pull a normal office environment load.
• Dexterity: ability to handle, use a keyboard, calculator, and other office equipment accurately and quickly.
• Hearing: ability to accurately hear and react to the normal tone of a person’s voice.
• Visual: ability to see and react to factors and objects in a normal setting safely and accurately.
• Speaking: ability to pronounce words clearly to be understood by another individual.

Qualifications

• Education and Experience: Some education in the medical field and/or significant experience in the medical field. Students in health sciences, nursing, etc. are encouraged to apply.
• Certification: CMA, LPN, STNA, CHW, and EMT certifications are encouraged but not required. Must complete competency training; may have more limited expected activities based on certification.
• Effective Communication Skills.
• Current BLS/CPR preferred but not required.
• Exceptional customer service skills.
• Must be able to work as a team member.
• Demonstrate skills and abilities in clinical and administrative areas including office lab testing, patient care, and vitals.
• Ability to work with limited supervision and make decisions based on established policies and procedures.
• Basic computer skills required; previous experience with EMR preferred.
• Ability to travel to additional HOFH sites; the primary work site will be where the colleague starts the day.