Medical Assistant

Family Health Care Centers of Greater Los Angeles; California (MO); On-site; USD 28,929 - 31,409; Full time

Benefits offered by this job

100% medical coverage

403B matching

Paid Sick Leave

2 weeks vacation

Job summary

Family Health Care Centers of Greater Los Angeles is looking for a dedicated Medical Assistant to enhance the quality of life for patients. You will assist with patient care, answer medical calls, and support treatment continuity.

The role requires a valid certificate, CPR certification, and strong communication skills. We offer competitive pay, medical benefits, and a supportive work environment dedicated to serving underserved communities.

Qualifications

• Certificate required.
• Current CPR certification required and must be kept up to date.
• FQHC experience highly preferred.
• Knowledge of administrative principles and procedures.

Responsibilities

• Assist patients to understand recommendations from healthcare providers.
• Perform point of care glucose testing and document results.
• Maintain a clean patient care area.
• Measure vital signs and report to provider.

Skills

Analytical skills

Communication skills

Bilingual English/Spanish

Customer service skills

Education

Certificate

Current CPR certification

Tools

NextGen

Microsoft Word

Excel

Job description

Overview

“To enhance the quality of life for men, women and children in the greater Los Angeles area through the provision of high quality, accessible and affordable healthcare services.”

Benefits

• Medical Benefits – FHCCGLA pays 100% of employee’s Kaiser; Anthem Blue Cross; Health Net; and United Health Care coverage (HMO Plan)
• 403B – Mutual of America matches up to 5% of employee’s salary
• Dental Benefit – MetLife Only (HMO/PPO Plan)
• Vision Benefit – MetLife Plan
• Life Insurance – accidental death & dismemberment; and long‑term disability
• Paid Sick Leave – 56 hours full‑time; 40 hours part‑time and per diem
• Employee Assistance Program
• AFLAC Benefits
• 2 weeks vacation
• 11 holidays observed; 2 floating holidays; 1 birthday holiday

Job Title

Medical Assistant

Department

Back Office

Reports To

Operations Manager

Position Overview

To assist patients to understand recommendations given by their health care providers; performs patient care functions; answers and screens medical calls; post patient’s information to medical records and provides support in planning continuity of treatment.

Responsibilities

• Participates with medical/Interdisciplinary team to coordinate and facilitate patient flow and chart management.
• Maintain a positive, self‑motivated attitude.
• Perform point of care glucose testing and spot hemoglobin, document performance and results in EHR.
• Assist with obtaining authorizations for services and submit required justification.
• Escort patients from reception to all patient areas.
• Review healthcare questionnaire for completeness and obtain missing information.
• Notify treating provider when patients ready to be seen and expedite smooth patient flow.
• Ensure patient care areas kept clean and tidy; change beds; remove soiled linen; maintain clean linen supply.
• Proactively prepare supplies and equipment for minor procedures (biopsies, injections, suture removal, wound debridement).
• Conduct weekly supplies check for expiration.
• Check sharps containers daily, replace full containers; store in dirty utility room for pickup.
• Ensure HIPAA compliant patient identifying information; remove patient identifying info; scan into EHR or confidential bin for shredding.
• Schedule ordered tests as appropriate.
• Answer telephone calls, explain clinic process, fee schedules, services; provide general info and refer to provider when necessary.
• Inform patients/guardians regarding services, contraindications, procedures, after‑care instructions, or counsel based on payer requirements.
• Assist clients in completing medical history/intake forms and consents; ensure patient understands signature process.
• Review patient chart for completeness, errors, signatures and appropriate assembly.
• Measure vital signs, weight and height in NextGen and report to provider.
• Assist clinicians with medical examinations as needed.
• Create and document appropriate referrals; forward to referrals clerk promptly to ensure compliance.
• Prepare treatment rooms for examination.
• Clean and sterilize instruments.
• Give injections or treatments, perform routine laboratory tests.
• Ensure necessary equipment available in rooms.
• Send labs to correct laboratories per patient insurance.
• Able to cover all departments Pediatrics, Women’s health, General medicine.
• Operate EKG and other equipment to administer routine diagnostic tests or schedule patients for tests.
• Consistently check oxygen tank weekly; check crash cart monthly.
• Identify, initiate and implement measures to deliver high quality care and improve services.
• Respond efficiently and timely to all patient and provider staff needs and inquiries.
• Ensure excellent customer service to FHCCGLA patients.
• Work with operations managers to manage patient scheduling and flow to address bottlenecks and scheduling issues.
• Handle patient grievances according to FHCCGLA’s policy & procedure.
• Assist in developing, updating & reviewing FHCCGLA policies & procedures with input from key personnel.
• Ensure HIPAA compliance by maintaining strict confidentiality of patient data and EHR/PMS per regulations and FHCCGLA P&P’s.
• Attend meetings and trainings: quarterly staff meetings/training; corporate risk management meeting; clinical & operations meeting; meetings with executive leadership; other pertinent meetings; remain informed of current legal and regulatory changes, specific programs/payors, insurances accepted, services offered at FHCCGLA; all applicable policies & procedures.
• Other duties as assigned.

Qualifications

• Certificate required.
• Current CPR certification required and must be kept up to date.
• FQHC experience highly preferred.
• Excellent analytical skills.
• Motivation to take initiative to ensure tasks performed thoroughly and accurately.
• Knowledge of administrative principles and procedures.
• Computer knowledge preferred (NextGen, Microsoft Word, Excel).
• Strong verbal and written communication skills.
• Bilingual English/Spanish and familiarity with Hispanic culture.
• Access to automobile with valid California driver’s license and state‑mandated insurance.
• Work schedule may include evenings, overtime, and weekends as needed.
• Ability to prioritize workload and work under pressure of deadlines.
• Motivated and committed to high‑quality healthcare for indigent and underserved communities.
• Willingness to adapt to agency growth and expansion.
• Ability to speak Spanish (preferred).
• Observes regulations on time card use and reporting.
• Maintains attendance per policy.
• Maintains a clean and safe work area.
• Observes fire and safety policy and procedures.
• Observes general safety/employee health policies and procedures.
• Maintains current annual health screening.
• Observes FHCCGLA appearance/dress standards.
• Maintains privacy and confidentiality of client and employee regarding medical records.
• Displays clearly visible identification.
• Works well with others in professional team environment.
• Well‑developed interpersonal skills, friendly personality, promotes teamwork.
• Excellent communication skills.
• Willingness to travel.
• Strong planning and organizational skills.
• Problem analysis and critical thinking skills.
• Excellent customer service skills.
• Knowledge of My Health LA PPO’s HMO’s; Medicare Family PACT CPSP; Medi‑Cal Fee‑for‑Service CHDP; Managed Care Plans Every Woman Counts.
• Conduct only work‑related conversations when clients are waiting for service.
• Does not discuss other staff members, policies, problems or medical care in public areas of clinic.

Salary

Min: 21.00, Max: 22.80