Medical Assistant

Novant Health-GoHealth Urgent Care, LLC; Brook Hollow (NC); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

5 weeks paid time off

Monthly bonus program

Comprehensive benefits: medical,Dental

401(k) with employer match

Job summary

GoHealth Urgent Care, in partnership with Novant Health, is hiring a Medical Assistant for our NC urgent care centers. You will support clinicians with patient intake, vitals, testing, room prep, EMR documentation and admin tasks in a fast-paced environment.

The role emphasizes patient-focused care, accuracy, and teamwork. Required certifications or progress toward BLS, plus relevant MA training or experience, with a competitive hourly pay and bonus opportunities.

Qualifications

• High School Diploma required.
• Graduate of Medical Assisting Program preferred.
• BLS certification required at hire or obtained within 6 months.

Responsibilities

• Register patients, verify insurance, and collect co-pays.
• Record medical history and vital signs; administer injections.
• Perform point-of-care testing and phlebotomy.
• Update EMR, scan documents, and handle admin tasks.
• Support care teams and coordinate referrals; provide patient follow-up.

Skills

Medical Assistant duties

Typing

Computer skills

Detail oriented

Communication skills

Team collaboration

Education

High School Diploma

Medical Assisting Program

Tools

EMR software

Microsoft Word

Microsoft Excel

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.

Medical Assistant Pay Range: $19.00 - $24.25 per hour

About Us

Novant Health and GoHealth Urgent Care have partnered to deliver high-quality urgent care services across Charlotte, Winston-Salem, and Asheville, NC. We focus on creating an effortless patient experience, a welcoming culture of care, and seamless integration with our health system partners.

Position Summary

The Medical Assistant supports urgent care providers with clinical and administrative tasks, including patient intake, vitals, testing, procedures, room preparation, and EMR documentation. This role delivers a high-quality, customer-focused experience in a fast-paced care setting.

Essential Functions

• Register patients, verify insurance, and collect co-pays
• Schedule appointments and coordinate specialist referrals
• Respond to patient inquiries and provide care status updates
• Communicate patient flow and assist with patient preparation
• Record medical history and obtain vital signs
• Perform point-of-care testing (flu, strep, ECG)
• Perform phlebotomy and administer injections
• Prepare, clean, and restock exam rooms
• Update EMR and scan documents
• Answer phones and manage administrative tasks
• Conduct patient follow-up and maintain reception area
• Complete opening and closing procedures, including cash-out
• Conduct daily equipment checks and submit repair tickets
• Perform additional duties as assigned

Knowledge, Skills & Abilities

• Proficiency in Medical Assistant duties
• Strong typing and computer skills
• Proficient with Microsoft Word and Excel
• Detail oriented with strong task management
• Excellent written and verbal communication skills
• Ability to work effectively with diverse populations
• Strong team collaboration skills

What We Offer

• Career advancement opportunities, including leadership and clinical education pathways
• EMR training and mentorship from market leadership and providers
• Competitive compensation with monthly bonus program
• 5 weeks of paid time off
• Comprehensive benefits: medical, dental, vision, disability, life, and 401(k) with employer match

Requirements

• High School Diploma required
• Graduate of a Medical Assisting Program preferred
• Basic Life Support (BLS) certification required at hire (AHA or ARC)

Certification Requirements (for candidates with less than 3 years of MA experience)

• One of the following certifications is required:
• CCMA - Certified Clinical Medical Assistant (NHA)
• CMA - Certified Medical Assistant (AAMA or CHP)
• RMA - Registered Medical Assistant (AMT, AAH, or ARMA)
• NCMA - National Certified Medical Assistant (NCCT)
• NRCMA - Nationally Registered Certified Medical Assistant (NAHP)

Note: Individuals hired without an approved MA certification must obtain one within 6 months of their start date to remain eligible for continued employment.

Certification Alternatives Experience-Based Pathway (no MA certification at hire)

Candidates may qualify with: A minimum of 3 years of Medical Assistant experience, AND At least 1 of those years must be in a Hospital, Emergency Room, or Urgent Care setting

Alternative Credentials Accepted at Time of Hire

• Graduate of an accredited Nursing Program, LPN, or RN
• EMT (National Registry of Emergency Medical Technicians)
• Paramedic (National Registry of Emergency Medical Technicians)
• CNA - Certified Nursing Assistant

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! When our customers enter our award-winning centers, they find a welcoming and comfortable environment, state-of-the-art technology and caring team members that help start the healing process immediately. We offer effortless on-demand care, 365 days a year in over 250+ centers nationwide. We partner with prominent and progressive health systems to support our communities across the entire continuum of care. These are the unparalleled experiences we strive for and how our team goes above and beyond for you.