Medical Assistant

Henry Ford Health; Allen Park (MI); On-site; USD 34,000 - 48,000; Full time

Job summary

Henry Ford Health in Allen Park is seeking a Medical Assistant for the Family Medicine - Outpatient Clinic. The role supports providers in exams, patient intake, vital signs, and administrative tasks in a busy ambulatory setting.

Responsibilities include specimen collection, phlebotomy, immunizations, EHR documentation, patient education, and coordination of appointments. Requires MA program completion or equivalent experience and BLS certification.

Qualifications

• High school diploma or GED required.
• Graduate from Medical Assistant program with externship or 1 year of clinical MA experience.
• CMA certification or LPN/EMT eligible is acceptable.
• EPIC EMR experience preferred.

Responsibilities

• Escort patient to room, prep for examination and procedure.
• Obtain vital signs and record in the EHR.
• Gather patient history and support clinical assessments.
• Assist with examinations, procedures, and treatments per protocols.
• Administer medications and vaccines as ordered, following the six rights.
• Document care in the EHR and communicate with providers.
• Schedule and coordinate appointments and referrals.
• Maintain clean and organized examination/treatment rooms and stock supplies.

Skills

Interpersonal skills

Communication skills

Problem solving

Basic computer skills

Education

High school diploma or GED

Medical Assistant program with clinical externship

Certified Medical Assistant (CMA) certification

Licensed Practical Nurse (LPN)

Emergency Medical Technician (EMT) certification

Tools

EPIC EMR

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Medical Assistant

Department

Family Medicine - Outpatient Clinic

Henry Ford Medical Center – Allen Park

Work Schedule

Monday 8a-8p, Tuesday - Friday 7a-5p. 3rd Saturday of the month from 8a-12p.

GENERAL SUMMARY:

Under direct supervision of the provider and/or nursing leadership, the Medical Assistant performs a variety of administrative and clinical tasks to assist in the quality and compassionate care provided to patients. These duties may include but are not limited to the greeting and escorting of patients to the exam room, obtaining medical histories, the measurement and recording of vital signs, preparing patients for an examination/procedure, and assisting the provider during the examination/procedure.

PRINCIPLE DUTIES AND RESPONSIBILITIES

(Please Note: The following duties & responsibilities may not apply to all ambulatory areas):

• Escort patient to room and prepares patient for examination, procedure, and treatment.
• Obtain vital signs and record in the electronic health record (EHR).
• Obtain and record patient history employing critical thinking skills.
• Prepare for, set up and assist with examinations, procedures, and treatments per protocols, policies, and procedures.
• Prepare, administer, and document oral, parenteral medications and immunizations as ordered by the supervising provider. Consistently follow the six rights of medication administration. Maintains accurate immunization and medication administration records.
• Document care provided during patient visit in the EHR.
• Recognize and respond to emergencies.
• Actively monitor & respond timely to patient requests via telephone encounter, In Basket message and/or My Chart according to identified time frames and documents responses in the EHR.
• Enter medication, radiology, and lab orders in the electronic health record per protocol for provider sign off.
• Discharge patient providing after visit instructions to patient and/or caregiver as directed by the provider.
• Prepare medication refill/request for provider review and signature in HER

• Collect and transport specimens.
• Perform CLIA-waived tests.
• Perform electrocardiography, respiratory and other testing based on department needs.
• Perform phlebotomy, including venipuncture and capillary puncture.

• Serve as a liaison between patients and medical staff in the event of problems or complaints.
• Schedule, coordinate, and monitor appointments.
• Apply third party and managed care policies, procedures, and guidelines.
• Obtain insurance pre-authorizations.
• Enters referrals for provider sign off.

• Participate in departmental/divisional Quality Assessment and Quality Improvement Programs.
• Practice Standard Precautions, including hand washing and disposal of biohazardous materials.
• Apply principles of aseptic and sterile technique.
• Clean instruments and equipment per policies and procedures.
• Comply with all HFHS and departmental specific safety standards.
• Maintain compliance with regulatory standards regarding practice, environment, and documentation.

• Function as a health care advocate to meet individual’s needs.
• Inform individuals of office policies and procedures.
• Inform the patient within the scope of practice and as directed by supervising physician in health maintenance, disease prevention, and compliance with patient’s treatment plan.
• Identify community resources for health maintenance and disease prevention to meet individual patient needs.

• Uphold goals, policies, procedures, and expectations of Henry Ford Health.
• Support the mission, vision, and values of Henry Ford Health.
• Perform basic clerical duties including answering the phone, maintaining records, and filing.
• Perform basic materials management functions to include ordering and stocking of supplies. Assist with maintaining a clean and orderly environment.
• Maintain examination/treatment rooms, including inventory of supplies and equipment.
• Maintain core and applicable specialty competencies as defined by Henry Ford Health.
• Other duties as assigned within scope of practice.

Qualifications

EDUCATION/EXPERIENCE REQUIRED:

• High school diploma or G.E.D. equivalent.
• Basic computer knowledge and keyboarding skills preferred.
• Ability to perform a wide variety of clinical skills as related to ambulatory patient care preferred.
• Ability to problem-solve preferred.
• Possess effective interpersonal and communication skills preferred.
• EPIC (Electronic Medical Record) experience preferred.

Additional Requirements:

• Graduate of a Medical Assistant program with completion of a formal clinical externship (160 hour minimum).
• OR Graduate from a Medical Assistant program without completion of a clinical externship but with a minimum one-year experience in clinical medical assisting within the past five (5) years.
• OR Current Professionally Recognized Medical Assistant Certification with a minimum of one year of experience in clinical medical assisting.
• OR Licensed Practical Nurse (LPN).
• OR Licensed Paramedic/Emergency Medical Technician (EMT) with at least one[1]year clinical experience in clinical medical setting within the past five (5) years.
• OR Military trained medical personnel with at least one-year clinical experience in clinical medical setting within the past five (5) years.
• AND Must Successfully complete all components of Ambulatory orientation as defined by Henry Ford Health.

CERTIFICATIONS/LICENSURES REQUIRED:

• Current BLS-C upon hire or successful completion by end of orientation.

Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Henry Ford Health Customer Service Policy and summarized below:

• Communication
• Ownership
• Motivation
• Sensitivity
• Teamwork
• Respect

Must practice the customer skills as provided through on-going training and in-services.

• Must possess the following personal qualities:
• Be self-directed
• Be flexible and committed to the team concept
• Demonstrate teamwork, initiative, and willingness to learn
• Be open to new learning experiences
• Accepts and respects diversity without judgment
• Demonstrates customer service values

Additional Information

PHYSICAL DEMANDS/WORKING CONDITIONS:

Works in a patient care setting with possible exposure to communicable diseases. Manual dexterity required to complete performance of duties. Walks, stands, stoops, and may require some heavy lifting of patients and/or equipment.