Medical Admin Assistant - SharpCare Float Pool - Full-Time - Day Shift

Sharp; La Mesa, Northern (CA, KY); Hybrid; USD 34,000 - 51,000; Full time

Job summary

Sharp HealthCare in California is seeking a Medical Assistant to support patients, staff, and physicians with clinical and administrative tasks. The role emphasizes delivering high-quality patient care with adherence to safety and infection control standards.

Responsibilities include scheduling, patient information routing, and providing education to patients under provider instruction, while upholding service quality and confidentiality.

Qualifications

• Required: Certification of completion of a Medical Assistant Program.
• Required: AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association.

Responsibilities

• Assist patients, staff, and physicians to maintain operational efficiency and quality patient care.
• Provide clinical nursing support within scope of practice and assist in patient care.
• Deliver excellent customer service and information to patients and families.
• Prepare and monitor schedules, assist with appointments and documentation as needed.
• Maintain infection control and medication verification processes.

Skills

Customer service

Phone skills

Computer skills

Education

Medical Assistant Certification

AHA BLS Certification

Job description

Hours

Shift Start Time: 8 AM Shift End Time: 5 PM AWS Hours Requirement: 8/40 - 8 Hour Shift Additional Shift Information: Weekend Requirements: No Weekends On-Call Required: No Hourly Pay Range (Minimum - Midpoint - Maximum): $24.750 - $30.860 - $36.970

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do

Assist patients, staff, and physicians as needed to maintain a high level of efficiency of operations to provide high quality care. Represent SharpCare by providing patients with appointments, information, and other operational support services for the assigned department. Provide clinical nursing support to the patients by demonstrating technical expertise and competence, within the established scope of practice. Provide a high level of customer service in a manner consistent with our Mission and Goals.

Required Qualifications

• Certification of completion of a Medical Assistant Program.
• AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED

Preferred Qualifications

• 1 Year MA experience in related clinical area.
• Experience in customer service, computer skills, and phones in an office setting.
• Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants -PREFERRED
• Hospital Corpsman (HM) - US Navy -PREFERRED

Essential Functions

• Clinical skills Demonstrates clinical nursing skills, measured by providing direct patient care and successfully performing nursing tasks in assigned area.
• Demonstrates technical expertise and competency within established scope of practice.
• Uses universal precautions and demonstrates knowledge and practice of infection control policies and procedures.
• Ensures all medications are verified by licensed personnel before being administered.
• Acts as a clinical resource as needed.
• Partners with providers to continuously learn and expand clinical knowledge base.
• Maintains current knowledge of medications and administration techniques.
• Listens to patients, collects pertinent information, recognizes the urgency of patient's problem and routes to providers as necessary.
• Returns phone calls according to provider instruction.
• May schedule patient appointments.
• Clearly documents information in patient's clinical record or departmental logs.
• Provides specific educational materials and individual teaching in partnership with providers.
• Participates in clinical projects as directed by provider, manager, supervisor, or director.
• Demonstrates clear knowledge and accountability of quality regulations and standards for the department.
• Assists in maintaining quality assurance book/list on unit.

Communication and teamwork

• Participates in technical and clinical in-services, customer service training, mock codes and pharmacy fairs.
• May act as preceptor for new Medical Admin Assistants.
• Uses positive communication skills, identifies issues, makes suggestions related to access, patient care and patient satisfaction to immediate supervisor and offers solutions for resolution in cooperation with other team members.
• Gives and receives feedback about care and service delivery in a positive and constructive manner.
• Aids others in activities that enhance the quality of care delivered to the patient, including completion of clinical checklist activities as assigned.
• Acts as a positive role model and ensures appropriate service delivery at all times.
• Displays a willingness to float and assist in other departments and at other sites.
• Attends and participates in departmental and unit activities such as meetings and training.
• Performs all other duties as required by Director, Patient Care Manager, Coordinator, Lead, or Supervisor.

Customer Service

• Consistently treats patients, providers, co-workers and any other employees/visitors with courtesy.
• Courtesy shall be reflected by and measured by a composite of the following: based on 4 supervisory observations conducted during the year, physician, patient and peer feedback, and Patient satisfaction Survey results.
• Greets patient/physician/co-worker/visitor by making eye contact, smiling, acknowledging person by name, and using a pleasant adult-to-adult tone of voice.
• Explains provider delays to patients and offers alternatives to patients at time of registration or when patients are waiting in lobby areas.
• Notifies provider when patients don't show, add on to the schedule or cancels a same day appointment.
• Addresses all patients by first and last name, unless otherwise indication by the patient.
• Checks for correct name pronunciation.
• Introduces self using first name and role/title.
• Wears name badge where it can be easily seen.
• Ensures patient is comfortable while waiting in exam room (offers blanket, magazines, etc.).
• Refrains from discussion of personal issues or patient related conditions where patients can overhear.
• Consistently monitors voice volumes in patient care areas.
• Adheres to Sharp Healthcare policies and procedures regarding confidentiality.
• Maintains patient privacy (i.e., occupied exam room doors are kept shut, patient information is not discussed where it can be overheard or shared inappropriately).
• Follows all policies and procedures for telephone etiquette and protocol (i.e., answers phone within 4 rings, announces caller before transfer, answers all phones in areas).

Department Operations

• Prepares and monitors schedules, labels and reports accurately per department guidelines and within established time frames.
• Offers information and education to patients on customer services such as van shuttle, Nurse Connection, and educational classes, and assists patients with necessary forms and directions.
• Maintains supply levels, patient brochures and exam preparations for work area.
• Notifies supervisor of any repairs or maintenance needed in the environment.
• Knows procedure for activating appropriate emergency response systems (code blue, fire, etc.) and monitors patient waiting area for any potential emergencies.
• Notify provider or nurse immediately of any potential emergency in waiting area.
• Follows established cash receipt policy and procedure for collection of co-payments, balances and secures cash drawer, and prepares daily deposit.
• Familiar with patient account and billing information.
• Answers phone within four rings with name and department, asks before placing caller on hold and waits for response, checks back with callers holding and offers alternatives, announces call to connecting party when transferring a call, and thanks the caller.
• Takes complete messages that are formatted and spelled correctly and use correct medical terminology.
• Schedules appointments following appropriate guidelines and confirms future appointments with patients as applicable.
• Performs other scheduling tasks as identified by site.
• Arrives patients accurately in the IDX system.

Safety

• Maintains environmental and equipment safety and reports potentially hazardous situations to Supervisor.
• Attends all mandatory safety training in-services.
• Demonstrates knowledge of fire and disaster procedures.

Typing Skills

Types proficiently and accurately, at a minimum of 30 words per minute with zero to two errors. Has the ability to proof work.

Quality Initiatives

Completes Quality Assurance (QA) assignments and ensures overall department compliance with requirements. QA scores: 96-100% = Great; 90-95% = Good; 90% and below = Needs Improvement.

Support and completion of quality initiatives per internal or external guidelines.

Technical Skills

Demonstrates knowledge of equipment and Information Systems applications. When necessary, activate emergency procedure per protocol - code, fire, etc. Documents patient care events in a thorough and accurate manner. Support and obtain knowledge of new applications and policies. Knowledge of insurance, utilization review, scheduling requirements and support of both back and front desk responsibilities. Operate and maintain department equipment. Types proficiently and accurately, at a minimum of 30 words per minute with zero to two errors. Proof work. Knowledge, Skills, and Abilities Medication administration proficiency is necessary.

Equal Opportunity

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class.

About Sharp HealthCare

Sharp HealthCare is a not-for-profit health care system based in San Diego, California, with four acute care hospitals, three specialty hospitals, three medical groups and a health plan. We provide medical services in virtually all fields of medicine, including primary care, heart care, cancer, orthopedics, women’s health, rehabilitation, robotic surgery and bariatric surgery. Sharp sets the community standard for exceptional care. Sharp Grossmont Hospital and Sharp Memorial Hospital have received prestigious Magnet recognition by the American Nurses Credentialing Center for excellence in nursing practices and quality patient care. At the heart of our organization are more than 18,000 affiliated physicians, nurses, staff and volunteers who are on a journey to make health care better for our patients and their families. It’s what we call The Sharp Experience – treating each person with dignity, compassion and respect, and using our clinical excellence and advanced technology to deliver the highest-quality patient care. We are dedicated to transforming the health care experience by making Sharp the best place to work, the best place to practice medicine and the best place to receive care in San Diego.