Medicaid Eligibility Specialist

Eldercare Resource Planning; Arkansas; Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading Medicaid planning service is seeking a Medicaid Specialist/Eligibility Planner to provide clients with customized application support for Medicaid Long Term Care benefits. The role is fully remote, requiring excellent communication and case management skills. The ideal candidate has a high school diploma and familiarity with financial assets. Starting compensation is $18.50/hour with benefits and growth opportunities.

Benefits

Starting compensation of $18.50/hour

Paid time off for federal holidays

Health insurance reimbursement program

Comprehensive training

Qualifications

• Fluent English and strong written and verbal communication skills.
• Knowledge of Medicaid eligibility preferred; experience in Medicaid long-term care is a plus.
• Ability to follow instructions and respond to direction.

Responsibilities

• Manage a caseload of up to 40 clients.
• Analyze clients' financial data using spreadsheets.
• Articulate complex Medicaid guidelines to clients.

Skills

Communication skills

Case management

Customer service

Basic math skills

Financial analysis

Education

High school diploma or equivalent

Tools

Microsoft Excel

CRM database

Google Docs

Adobe PDF editor

Job description

Role: Medicaid Specialist/Eligibility Planner

Description

Fully remote position with a U.S. based company.

Providing clients with customized application support for Medicaid Long Term Care (LTC) benefits.

The Medicaid Specialist will work closely with the loved one of an applicant over the age of 65, or those who are permanently disabled.

An ideal candidate will have excellent communication, case management and customer service skills. Knowledge of Medicaid long term care guidelines and/or experience in financial planning and case management is a plus. A high comfort level with basic math, analyzing financial calculations and ability to handle sensitive client communication are necessary skills for this position.

What You Will Do:

• Manage a caseload of up to 40 clients, with general supervision
• Onboard new clients with an intake questionnaire
• Analyze the Applicant's financial data, and input calculations using spreadsheets
• Work closely, via phone and email, with the client to securely collect application documents via digital files (pdf, jpg, etc.)
• Strategize a customized plan for each client, to ensure eligibility for benefits
• Articulate complex strategy and Medicaid guidelines to clients
• Complete all Medicaid application forms and submit required documents to the appropriate agency
• Learn, understand, and research both federal and state Medicaid LTC regulations
• Comply with the Applicant's state or county eligibility guidelines
• Be a diligent advocate for the Applicant by following up with caseworkers and agencies to confirm that the application is being processed within required timelines
• Become proficient with company productivity tools to manage cases in a remote work environment (CRM database, Google Docs, Adobe PDF editor, etc)
• Track and notate all case management details using company CRM (client relation management database)
• Schedule appointments with clients and other team members
• Follow company data security policies to ensure client information is secure
• Attend weekly staff meetings to stay informed about processes and procedures
• Additional case management responsibilities as needed

Qualifications:

• High school diploma or equivalent is required
• English fluency and professional written and verbal communication skills
• Knowledge of Medicaid eligibility preferred; Medicaid long-term care experience is a plus
• Demonstrated understanding of financial assets, such as bank accounts, IRA's, life insurance policies, etc.
• Basic knowledge of Microsoft excel and demonstrated comfort level with math
• Ability to follow instructions and respond to direction from Team Managers
• Responsible “self-starter” who keeps commitments to deadlines
• Comfortable with a high volume of work when necessary to meet deadlines; completes tasks on time or notifies appropriate person with an alternate plan
• Project management - ability to prioritize and manage your caseload and tasks effectively

What We Offer:

• Starting compensation of $18.50/hour with advancement, bonuses and growth opportunities
• Paid time off for federal U.S. holidays; additional personal time off (PTO)
• We provide you with a work computer, and related software/hardware
• Health insurance reimbursement program (QSEHRA)
• Career opportunity to become a Certified Medicaid Planner™
• We provide comprehensive training. You will begin with a lighter caseload and work up to the maximum caseload as your experience develops

About Eldercare Resource Planning

Eldercare Resource Planning, LLC is a well established family owned company providing professional Medicaid Planning services to individuals and families. Our team of Medicaid Planners are dedicated to working closely with each client, assisting them with the entire application process to ensure a successful approval for Medicaid long term care benefits. To learn more about the scope of the role of a Medicaid planner, please visit the case studies page on our website.

Our company strives to create a work culture that provides growth for its team members. Our goal is to foster both personal and professional development for our team.

NOTE: We are registered to employ U.S. citizens in many (but not all) states. If you do not reside in one of our registered states you may not be eligible for employment. Please speak with your recruiter to learn more about our registered states.