Medicaid/CharityCare Eligibility Representative

Panacea LLC; Paramus (NJ); On-site; USD 40,000 - 50,000; Full time

Job summary

Panacea LLC in Paramus, NJ is seeking a Medicaid/CharityCare Eligibility Representative to assist patients applying for financial assistance. You will interview patients or their representatives, verify financial information, and document eligibility in an automated system.

The ideal candidate will have a high school diploma or GED (Bachelor’s preferred) and exceptional customer service skills. Bilingual abilities will be a plus, as you will work with diverse populations.

Qualifications

• High school diploma or GED; Bachelor's degree preferred.
• Ability to perform in a fast-paced, multitasking environment.
• Knowledge of Medicaid eligibility regulations.

Responsibilities

• Assist patients in applying for financial assistance.
• Interview patients to gather eligibility information.
• Verify and calculate income/resources for financial eligibility.
• Document case records using automated systems.
• Follow up with applicants for accurate information.
• Complete forms related to Medicaid and Charity Care eligibility.

Skills

Exceptional customer service

Excellent verbal/written communication skills

Ambitious and self-directed

Ability to multitask

Trustworthy and professional

Education

High school diploma/GED

Bachelor’s degree (preferred)

Job description

Description

The KA Consulting Services division of Panacea Healthcare Solutions has been assisting hospitals and healthcare systems with the intricacies of reimbursement since 1978. Throughout our history, we have focused on helping our clients navigate the complexity of both governmental and commercial-payment models with the dual goals of optimizing revenue and achieving compliance. Our extensive knowledge base and years of industry experience provide a blueprint for clinical decision making, data analysis, and documentation – the backbone for a successful hospital or health system.

Panacea Healthcare Solutions is looking for a Medicaid/CharityCare Eligibility Representative to work at our client facilities with patients applying for financial assistance.

Essential Job Functions and Primary Duties

• Assisting patients in applying for financial assistance through Medicaid or Charity Care on behalf of our client facility.
• Interviewing patients or authorized representatives via phone or in person to gather information to determine eligibility for medical benefits.
• Obtaining, verifying, and calculating income and resources to determine client financial eligibility.
• Documenting case records using automated systems to form a record for each client.
• Following up with applicants to obtain accurate and complete information within strict timeframes.
• Completing/following up on all forms related to Medicaid and Charity Care eligibility.
• Performing any additional tasks related to the position assigned.

Requirements

Minimum Qualifications

• High school diploma/GED, Bachelor’s degree is preferred.
• Must be ambitious and self-directed in a fast-paced environment and can perform in a high volume, multitasking setting.
• Must be trustworthy, professional, detail and goal oriented.
• Must have exceptional customer service and excellent verbal/written communication skills.
• Must be able to learn and work with Medicaid eligibility regulations.

Preferred Qualifications

• Knowledge of Medicaid and Charity Care program.
• Experience working in a hospital setting.
• Ability to speak and read Spanish.