Media Control Center Operator I (Bilingual) (R50033592)

FOX; Tempe (AZ); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Insurance

401(k) plan

Paid time off

Union benefits alignment

Job summary

FOX in Tempe is seeking a Media Control Center Operator (Bilingual) to support daily transmission across linear, streaming, and digital platforms, monitor feeds, perform QA, switches, and incident management during live events.

You will collaborate with Fox Sports, Entertainment and News teams within Media Operations, learning new technologies and delivering high-quality viewer experiences while offering bilingual Spanish/English support.

Qualifications

• Ability to work in a fast-paced environment and make quick decisions.
• Ability to communicate with your team and your customers.
• Bilingual Spanish / English

Responsibilities

• QA, monitoring, reporting & incident management across all linear, streaming (OTT), and digital platforms
• Perform the monitoring and switching of all inbound and outbound transmission systems
• Perform live transmission signal check-ins with remote production venues during live events
• Help troubleshoot and fix signal quality and routing issues and incidences according to SOPs
• Help set up equipment to receive and distribute feeds to and from the media control center
• Support communication with management teams, affiliates, and other third party or downstream partners
• Partner with Live Media, Consumer Products & Engineering, and other Media Operations teams and step in to help in other areas as needed
• Work closely with all business units and provides world-class customer service support

Skills

Bilingual Spanish / English

Team player

Adaptable to new technologies

Customer service mindset

Education

Bachelor's Degree (not required)

Tools

Active Directory

Okta

AWS WorkSpaces

Job description

OVERVIEW OF THE COMPANY

Fox Corporation Under the FOX banner, we produce and distribute content through some of the world's leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.

JOB DESCRIPTION

ABOUT THE ROLE

The Media Control Center Operator (Bilingual) is responsible for supporting the daily transmission of hundreds of inbound and outbound feeds and monitoring distribution platforms. The Media Control Center interacts with Fox Sports, Entertainment, and News team to innovate and test new distribution solutions.

This role is part of the Media Operations team, which is responsible for delivering a high-quality viewer experience to millions of viewers across Fox networks, digital platforms, mobile applications, websites, and licensing partnerships. In short, we bring great Fox content to YOU!

ABOUT YOU

• You are a team player and care about your team's success
• You are confident to share audacious game-changing perspectives
• You are excited by new technology and its potential to change how things are done
• You enjoy being part of an all-star team and working in a start-up environment
• You are an all-star utility player with the flexibility to cross-train and work in different areas

A SNAPSHOT OF YOUR RESPONSIBILITIES

Media Control Center Tech Operations

• Responsible for QA, monitoring, reporting & incident management across all linear, streaming (OTT), and digital platforms
• Perform the monitoring and switching of all inbound and outbound transmission systems
• Perform live transmission signal check-ins with remote production venues during live events
• Help troubleshoot and fix signal quality and routing issues and incidences according to standard operating procedures
• Help set up equipment to receive and distribute feeds to and from the media control center
• Support communication with management teams, affiliates, and other third party or downstream partners

Collaboration & Partnerships

• Support Business Continuity and Disaster Recovery teams
• Partner with Live Media, Consumer Products & Engineering, and other Media Operations teams and step in to help in other areas as needed
• Work closely with all business units and provides world-class customer service support

Training and Career Development

• Jump on opportunities to learn new skills, especially in emerging technologies
• Utilize existing career development programs to advance career
• Aspire to perform at the highest level to deliver high-quality products
• Make great contributions to the team and be an all-star team player

WHAT YOU WILL NEED

• Ability to work in a fast-paced environment and make quick decisions
• Ability to communicate with your team and your customers
• Bilingual Spanish / English

NICE TO HAVE, BUT NOT A DEAL BREAKER

• A Bachelor's Degree is awesome, but not required
• Knowledge of emerging technologies such as 4K High Dynamic Range, and HDR10+ is a plus
• Customer service experience is a plus
• Experience resetting passwords via Active Directory or Okta, resolving login problems, and setting up AWS WorkSpaces

#Ll-KZ1

#DTC

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $28.75-31.00 per hour. This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

View more detail about FOX Benefits.