Medford Branch - Float Branch Manager

Metro Credit Union; Medford (MA); Presencial; USD 76.000 - 104.000; Jornada completa

Descripción de la vacante

Metro Credit Union is seeking a Float Branch Manager to provide leadership and coverage across assigned retail branches in Massachusetts. The role focuses on maintaining high service levels, strong controls, and staff support while partnering with regional leadership.

In this onsite position, you will oversee daily operations, guide branch teams, and ensure audits and procedures are followed. Travel to support multiple branches is required, with a focus on a consistent, member-first experience.

Formación

• Highly motivated self-starter with a growth and results-driven mindset.
• Strong customer service skills and the ability to handle member questions professionally.
• Strong oral and written communication skills.
• Demonstrated attention to detail and accuracy.
• Ability to solve problems, exercise sound judgment, and work independently.
• Ability to manage multiple priorities effectively in a fast-paced branch environment.
• Working knowledge of web browsers and common office productivity software.
• Ability to meet onsite, branch mobility, travel, and physical requirements.
• Previous supervisory experience, including coaching employees and setting day-to-day priorities.

Responsabilidades

• Step into Retail branches as coverage needs change, helping teams maintain service and operating standards.
• Coordinate daily priorities, schedules, and staffing needs with Regional Branch Management.
• Guide, train, coach, and support branch employees with member needs and operational requirements.
• Help branches prepare for monthly and quarterly audits and maintain Retail Branch Auditing Standards.
• Provide transaction approvals and system overrides and resolve escalated service issues and member complaints.
• Monitor vault cash, recyclers, ATMs, and other branch controls for proper cash levels and reconciliation.
• Support account openings and everyday financial transactions with proper approvals.
• Protect member information and reinforce branch security standards.

Conocimientos

Customer service

Communication skills

Attention to detail

Problem solving

Independent work

Multitasking

Office software

Supervisory experience

Onsite travel readiness

Herramientas

Office productivity software

Descripción del empleo

Why This Role Exists

Metro's branches need consistent leadership and operational support even when staffing needs shift. The Float Branch Manager provides experienced coverage across assigned retail branches, stepping in where needed to help keep operations running smoothly, employees supported, and members receiving a consistent, high-quality experience.

This is a hands-on role for someone who can enter different branch environments, quickly understand what needs attention, and bring sound judgment, operational discipline, and a member-first mindset. You'll help branches maintain strong service, reliable controls, appropriate staffing, and day-to-day momentum while partnering with regional and branch leadership.

What You'll Own

• Reliable branch coverage and continuity across your assigned region.

• A consistent, member-centered experience wherever you are supporting the business.

• Strong day-to-day operational execution, including transaction approvals, cash controls, security requirements, and adherence to branch procedures.

• Practical coaching, training, and guidance that helps branch employees perform with confidence.

• Timely resolution of escalated member concerns and operational issues.

• Quality control support for branch audits and follow-through on opportunities for improvement.

What You'll Do

• Step into Retail branches as coverage needs change, helping teams maintain strong service and operating standards.

• Coordinate daily priorities, schedules, and staffing needs in partnership with Regional Branch Management.

• Guide, train, coach, and support branch employees as they navigate member needs and operational requirements.

• Help branches prepare for monthly and quarterly audits and maintain Metro's Retail Branch Auditing Standards.

• Provide transaction approvals and system overrides and help resolve escalated service issues and member complaints.

• Monitor vault cash, recyclers, ATMs, and other branch controls to help maintain appropriate cash levels and accurate reconciliation.

• Support account openings, consumer lending activities, and everyday financial transactions when needed, ensuring required documentation and approval conditions are met.

• Protect member information, reinforce branch security standards, and help identify better ways to operate.

Success Looks Like in 12 to 18 Months

• Branch leaders see you as a reliable resource who can step into changing situations and quickly create stability and momentum.

• Members receive a consistent, high-quality experience regardless of which branch you are supporting.

• Branch operations under your coverage consistently follow established procedures, security requirements, and audit standards.

• Operational or member-service issues are recognized early, resolved appropriately, and turned into useful coaching opportunities when possible.

• Employees benefit from clear, practical guidance that strengthens their confidence and execution.

• Regional leadership can rely on you to identify improvement opportunities, exercise sound judgment, and keep important work moving with limited day-to-day direction.

You'll Love This Role If...

• You enjoy variety and are energized by working across different branches, teams, and situations.

• You can walk into a fast-moving environment, determine what matters most, and start adding value quickly.

• You enjoy helping employees solve problems, improve their skills, and deliver stronger member experiences.

• You balance exceptional service with disciplined attention to controls, accuracy, and risk.

• You're comfortable making decisions independently and know when an issue needs to be escalated.

• You like being hands-on and are just as willing to help a member with a transaction as you are to troubleshoot an operational challenge.

AI Expectations

Metro is exploring practical ways to use AI to improve speed, quality, and consistency. In this role, AI may support activities such as organizing information, preparing communications, summarizing procedures or trends, and reducing routine administrative work where appropriate. Human judgment remains essential, particularly for member interactions, transaction decisions, operational controls, security, and risk management.

Required Qualifications

• Highly motivated self-starter with a growth and results-driven mindset, exceptional energy, and a constant drive to achieve more, improve outcomes, and impact the business.

• Strong customer service skills and the ability to handle member questions, concerns, and escalations professionally.

• Strong oral and written communication skills.

• Demonstrated attention to detail and accuracy.

• Ability to solve problems, exercise sound judgment, and work independently.

• Ability to manage multiple priorities effectively in a fast-paced branch environment.

• Working knowledge of web browsers and common office productivity software.

• Ability to meet the role's onsite, branch mobility, travel, and physical requirements.

• Previous supervisory experience, including coaching employees, setting day-to-day priorities, and supporting performance in a customer-facing environment.

Preferred Qualifications

• Five or more years of banking experience.

• Previous sales management experience.

• Active Mortgage Loan Originator (MLO) registration in accordance with applicable S.A.F.E. Act requirements.

• Notary Public designation.

Compensation, Work Model & Benefits

This position is fully onsite and does not offer remote work. Initial training is conducted in Chelsea, Massachusetts.

Location: Medford Branch (with travel to support additional Metro branches as needed)

Schedule: Full business-hour coverage, including rotating Saturday shifts

Compensation Range: $76,100-$103,500 annually

The salary range listed provides a general expectation for the role. Final compensation is based on a variety of factors, including but not limited to experience, skills, education, certifications, internal equity, and market conditions. Compensation decisions are made in alignment with business needs and the qualifications of each candidate.

This position is not eligible for visa sponsorship.

Our Benefits

We believe great work starts with supporting our people. That's why we offer a competitive and well-rounded benefits package designed to support your health, financial well-being, career growth, and work-life balance. From medical, dental, and vision coverage to retirement savings, paid time off, learning opportunities, and employee wellness resources, we invest in helping our employees thrive both at work and beyond.

Click here to learn more about our benefits package and employee perks.

Ready to Make an Impact?

At Metro Credit Union, we believe our employees are our greatest asset. We are committed to creating a work environment where you can thrive professionally while maintaining work-life balance. From comprehensive benefits and competitive compensation to opportunities for growth and development, we invest in your success. Join a team where your work makes a real difference in protecting our members and strengthening our community.

About Metro Credit Union

Metro Credit Union is the largest state-chartered credit union in Massachusetts, with $3.4 billion in assets. Metro provides a full range of financial products to more than 200,000 members in Barnstable, Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester counties in Massachusetts, and Cheshire, Hillsborough, Merrimack, Rockingham, and Strafford counties in New Hampshire. Metro is the credit union of choice for employees at over 1,200 companies through its Metro@work program.

Founded in 1926, Metro currently operates branch offices in Boston, Burlington, Chelsea, Dorchester, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, Tewksbury, and West Roxbury. Metro is also a Juntos Avanzamos ("Together We Advance") designated credit union, an honor given to financial institutions for their commitment to serving and empowering Hispanic and immigrant consumers. Metro was recently named among the most charitable companies in Massachusetts by the Boston Business Journal; voted Top Credit Union in Banker & Tradesman's Best of 2025 awards; and recognized as one of America's Best Regional Banks and Credit Unions in 2025 by Newsweek. Learn more at MetroCU.org.