Meat Service Manager

Hy-Vee, Inc.; Ashwaubenon (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Hy-Vee, Inc. in Wisconsin is seeking a Meat Service Manager to lead the meat department with a focus on customer engagement, product knowledge, and cross-department coordination. You will guide demonstrations, package products for easy pickup, and ensure high standards of service.

The role requires at least 1–3 years in related work, strong communication, and the ability to train staff. The position involves evenings/weekends in a busy retail environment and reports to the District Store

Qualifications

• High School or equivalent required; CBT cooking/meal prep training encouraged.
• Experience in meat or retail operations preferred.
• Good food safety and handling knowledge.

Responsibilities

• Provide prompt, friendly customer service in the meat department.
• Greet customers, learn names, and assist with product selection.
• Assist customers by guiding to products and stocking items.
• Answer phone and take product orders; maintain a helpful store presence.
• Train co-workers to maintain high customer satisfaction.
• Schedule and oversee meat department demonstrations and events.
• Communicate with customers about food safety and preparation.

Skills

Customer service

Communication

Team leadership

Problem solving

Attention to detail

Education

High School or equivalent

CBT cooking/meal preparation training

Tools

Scales

Wrapping system

Store software

Internet communications

Job description

Job Title

Meat Service Manager

Department

Meat

FLSA

Non-Exempt

General Function

This position is responsible for engaging all customers who pass by the meat department in conversation, especially related to sales and service. Provides recipes, meal ideas, solutions for customers’ daily meals, and special event entertaining based on product knowledge in the meat department and possible cross merchandising with other departments. Coordinates the packaging of product for customers’ ease of preparation and pick up.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to: District Store Director; Assistant Mangers of Operations, Perishables, Health Wellness Home; Meat Department Manager or Assistant Meat Department Manager where applicable.

Positions that Report to you

Meat Clerks

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by:
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
• Works with co-workers as a team and provides training to ensure customer satisfaction and a pleasant work environment.
• Engages all customers who pass by the meat department in conversation, especially related to sales and service.
• Provides recipes, meal ideas, solutions for customers’ daily meals, and special event entertaining based on product knowledge in the meat department and possible cross merchandising with other departments.
• Coordinates the packaging of product for customers’ ease of preparation and pick up.
• Schedules and oversees product demonstrations in the meat department.
• Coordinates special meat cuts as required.
• Communicates to customers on phone, in person, or on e-mail regarding food and food preparation.
• Advises customers regarding food safety, refrigeration, and proper food preparation.
• Ensures new items are ordered as requested by customers.
• Attends company wide and industry meetings as assigned.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Stays current regarding meal trends and menu planning, etc.
• Assists in other areas of store as needed.
• Performs other job-related duties and special projects as required.

Supervisory Responsibilities

• Instructs, assigns, reviews and plans work of others.
• Maintains standards, coordinates activities, allocates personnel, acts on employee problems, and selects new employees.
• Has the authority to approve employee discipline.
• Has the authority to recommend employee transfer, discharge, and salary increases.

Knowledge, Skills, Abilities and Worker Characteristics

• Must have the ability to do logical or scientific thinking to solve problems with several abstract and concrete variables.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Possess the ability to compose original correspondence; follow technical manuals and have increased contact with people, talk with customers to identify their requests; guide people and provide basic direction.

Education and Experience

High School or equivalent, CBT regarding cooking/meal preparation, Hy-Vee food safety training, Dale Carnegie is encouraged. Over 1 year up to 3 years of similar or related work. Prior experience in meal preparation.

Physical Requirements

• Must be physically able to exert up to 50 pounds of force frequently (energy exerted); and exert up to 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

This position is exposed to a cool environment and dampness. There is noise from the saws and some exposure to cleaning solvents. This is a fast-paced work environment which will include some evenings and weekends.

Equipment Used to Perform Job

Scales, knives, wrapping system, familiar with store software, and comfortable with internet communication

Confidentiality

Has access to confidential information including, employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing.

Contacts

Deals with customers on a daily basis, has contact with vendors and suppliers and community organizations.

Employment is contingent upon the successful completion of a pre-employment drug screen.