Meat Lead 464

Kroger-54356a7; Rochester Hills (MI); On-site; USD 40,000 - 65,000; Full time

Job summary

Kroger is seeking a Back-Up Department Manager in Michigan to oversee the department in the manager's absence, ensuring adherence to SOPs for merchandising, scheduling and safety. The role emphasizes customer service, staff development and compliance with company policies.

The candidate should demonstrate leadership, teamwork and strong communication, with the ability to manage staffing, pricing, and product safety to deliver a positive shopping experience.

Qualifications

• Must demonstrate effective leadership and customer service skills.
• Strong communication and interpersonal abilities to interact with shoppers and teammates.
• Ability to train, coach and develop department staff.
• Good math skills for pricing, audits and labor planning.

Responsibilities

• Back up the department manager and oversee the department in their absence.
• Ensure SOPs for merchandising, scheduling and safety are followed.
• Provide friendly, efficient customer service and assist customers on the floor.
• Oversee staffing to meet service levels and labor utilization.
• Maintain proper product handling, rotation and safety procedures.

Skills

Leadership

Customer Service

Communication

Teamwork

Safety Awareness

Education

High school diploma/GED

Job description

Position Summary:

Backup the department manager and successfully oversee the department in the manager’s absence, mastering the Standard Operating Procedures (SOP’s) including merchandising, order guides, scheduling, contribution to profit, people development and customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
• Provide friendly/efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.
• Communicate with customers and respond to questions and requests in a timely manner.
• Ensure opening/closing procedures are followed according to the standard operating procedures (SOPs).
• Operate equipment (e.g., meat cutter, saw, grinder, knives, box cutter, and pricing gun) according to company guidelines.
• Ensure proper staffing to address service levels and efficient utilization of labor.
• Ensure all price changes/in-store transfers occur timely in the managers’ absence.
• Ensure storage/code dating standard operating procedures are adhered to for all products.
• Ensure the proper cold chain procedure is adhered to at all times, including delivery to the store, storage, stocking and holding on the sales floor.
• Follow all merchandising guidelines, including display models, signage and product packaging.
• Ensure removal and disposal of un-sellable product from the department.
• Prepare meat for sale, including cutting, sawing, boning, trimming, grinding and wrapping; adhere to trim and thickness standards.
• Perform stocking duties and ensure correct placement and refilling of product.
• Follow all company and department policies and SOPs.
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
• Maintain ability to work all shifts and flexibility to relocate to another store location.
• Physical demands include, but are not limited to, frequently walking, standing, turning, kneeling, reaching, squatting, and stooping/bending, lifting/carrying objects 5 to 90 lbs. and pushing/pulling objects, occasionally crawl, climb ladders and walk on uneven ground.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Behaviors/Skills:

Some of the Leadership Behaviors needed to successfully perform this position are:

• Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.
• Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
• Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
• Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.
• Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
• Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
• Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
• Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
• Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

Minimum Position Qualifications/Education:

• High school diploma/GED, 1+ years retail experience or equivalent education/experience.
• Effective leadership, interpersonal, communication and customer service skills.
• Friendly, approachable and outgoing demeanor/team player.
• Good math skills; ability to compute rate, ratio and percent.
• Sound judgement/decision making skills.
• Ability to read/interpret documents.