Meat Assistant Department Manager

Hy-Vee, Inc.; Johnston (IA); Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

Hy-Vee is seeking an Assistant Meat Department Manager to lead the meat department, support the Department Manager, and ensure the freshest products at competitive prices. You will supervise Meat Specialists and Clerks, train new employees, and uphold safety and sanitation standards across the department.

Responsibilities include customer service, product rotation, case filling, and assisting customers with meal solutions.

Qualifikationen

• Must be able to solve practical problems with limited standardization.
• Ability to perform arithmetic with fractions, decimals, and percentages.
• Ability to file, post, mail materials and guide people.

Aufgaben

• Provides prompt, efficient and friendly customer service to customers.
• Greets customers and learns names to address them by name when possible.
• Assist customers by escorting to products, securing items, loading or unloading heavy items, and relaying customer requests.
• Answer phones and provide friendly service, including taking product orders.
• Work with coworkers as a team to ensure customer satisfaction and a pleasant work environment.
• Ensure department standards are met and products are fresh, rotated and replenished.
• Prepare cutting lists for case fills and offer meal solutions and preparation advice.
• Handle and resolve customer issues; conduct cutting tests.
• Order new items and ensure proper temperatures and storage procedures to prevent shrink.

Kenntnisse

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Ausbildung

High School or equivalent

Computer meat program

Hy-Vee food safety training

Cornell Home Study food safety course

Dale Carnegie (encouraged)

Jobbeschreibung

Additional Considerations (if any):

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title:

Assistant Meat Department Manager

Department:

Meat

FLSA

Non-Exempt

General Function

Provides prompt, efficient and friendly customer service. Assists Department Manager to present the freshest most innovative and best quality products at a competitive retail price to customers.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director; Assistant Managers Operations; Perishables; Health Wellness Home, Meat Department Manager

Positions that Report to you: Meat Specialists, Meat Wrap Coordinators, Clerks

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include)
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Ensures department standards are met.
• Reviews the status and appearance of product for freshness and pulls by stale date.
• Ensures display case product is rotated and replenished.
• Prepares cutting lists for case fills. Offers meal solutions, and gives advice on preparation to customers.
• Handles and satisfies customer issues.
• Conducts cutting tests.
• Orders new items (not strictly replenishment).
• Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
• Trains new employees.
• Tenderizes, grinds, and cuts merchandise.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat, and maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

• Assumes management duties in absence of Department Manager.
• Wraps, weighs, and labels product.
• Performs cleaning in the department.
• Provides input on goals and pricing.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Supervisory Responsibilities:

• Instructs, assigns, reviews and plans work of others.
• Maintains standards, coordinates activities, and allocates personnel.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education and Experience:

High School or equivalent, Computer meat program, Hy-Vee food safety training, Cornell Home Study food safety course (Effective 03/07/96), Dale Carnegie is encouraged. Over one year of related work experience preferred.

Physical Requirements:

• Must be physically able to exert up to 100 pounds of force (energy exerted) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception,
  color vision (ability to identify and distinguish colors), and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

This position is exposed daily to dirt, noise, temperature extremes, dampness, vibrations, equipment movement hazards, cleaning chemicals/solvents, and electrical shock. This is a fast paced work environment.

Equipment Used to Perform Job:

Power ban saw, Grinder, Tenderizer, Slicer, Bone duster (where applicable), Knives, Tumblers, Automatic patty machine (where applicable), Automatic stuffer, Wrapping system, Rotisserie, Pallet jack, box cutter, Computer, and C.A.R.S. reordering system.

Financial Responsibility:

Responsible for company assets including equipment and merchandise.

Confidentiality:

Has access to confidential information including ads, gross profit percentage, wages, sales, pricing, and employee information.

Contacts:

Deals with customers on a daily basis, works with governmental or regulatory agencies regularly, has contact with vendors and suppliers and community organizations.

Employment is contingent upon the successful completion of a pre employment drug screen.