Measure Technician

The Home Depot; Tacoma (WA); On-site; USD 25,000 - 33,000; Part time

Job summary

The Home Depot is seeking a Measure Technician (In-Home Advisor) to perform in-home measure appointments in the Tacoma, WA area as part of our Field Services Organization. This part-time, traveling role focuses on delivering quality customer service, accurate measurements, and timely quote presentations.

The position supports sales, product inquiries, and installations, traveling to customer sites with company devices, and maintaining strong customer relationships while meeting service goals.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Reliable transportation.
• High school diploma or GED.
• 1+ years of related work experience.

Responsibilities

• 60% Appointment measures: complete daily routes for pre-assigned measure appointments.
• 4% Collaboration: cooperate with associates, supervisors, and managers.
• 1% Compliance: follow policies and schedules.
• 35% Customer service: engage customers and explain product features.

Skills

Action Oriented

Collaborates

Communicates Effectively

Customer Focus

Education

High School Diploma or GED

Job description

Position Purpose:

The Measure Technician (In-Home Advisor) works independently in a traveling field role in support of The Home Depot's Field Services Organization. The Measure Technician’s role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. This position is responsible for performing in-home measure appointments, including creating, maintaining, and improving customer relationships while interacting with customers daily. This position supports sales, product inquiry, taking in-home measurements, and coordinating installations within the Measurement Services center Field Services Organization. This position is responsible for providing a positive customer experience, through accurate measurements, calculations, quote review and presentation. This associate primarily travels to appointments and conducts work within a pre-defined geographical area, but also may provide services support to company locations. All actions are completed with company issued devices. This position focuses on achieving various services goals, including customer service, measure accuracy and timeliness, and sales productivity. The Measure Technician reports directly to the Assistant Market Manager.

This is a part-time, field-based role supporting customers in Tacoma, WA and surrounding areas.
Key Responsibilities:

• 60% Appointment Measures - Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible.
• 4% Collaboration - Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned.
• 1% Compliance - Follow all policies, procedures, and adhere to work schedule.
• 35% Customer Service - Ask customers open ended questions and listen to responses about their projects and product needs. Describe features and benefits of merchandise as well as steps involved in completing projects. Demonstrate product and services knowledge in answering customer questions. Identify opportunities to engage customers in other services programs.

Direct Manager/Direct Reports:

• This Position typically reports tothe Assistant Market Manager
• This Position has up to 0 Direct Reports

Travel Requirements:

• Travel between locations required.

Physical Requirements:

• Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Working Conditions:

• Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

Minimum Qualifications:

• Must be 18 years of age or older
• Must be legally permitted to work in the United States
• Reliable Transportation

Preferred Qualifications:

• None

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED

Minimum Years of Work Experience:

• 1+ years of previous related work experience

Preferred Years of Work Experience:

• 1 + years of previous related work experience

Minimum Leadership Experience:

• No previous leadership experience

Preferred Leadership Experience:

• No previous leadership experience

Certifications:

• None

Competencies:

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus