MDU Coordinator

IQ Fiber; Dover (DE); On-site; USD 85,000 - 120,000; Full time

Job summary

IQ Fiber is seeking an MDU Coordinator to own the design-to-delivery lifecycle for MDU and public projects, partnering with the sales team to present solutions, secure ROE, and deploy IQ Fiber's network.

The role is hands-on in the field and requires strong OSP and MDU knowledge, the ability to communicate complex designs to non-technical audiences, and a drive to meet monthly, quarterly, and annual deployment targets.

Qualifications

• High school diploma or GED required; a two-year degree preferred.
• Minimum of 5 years of telecommunications construction experience; 5+ years in OSP engineering and MDU solutions preferred.
• Experience with walk-out surveys, design, budgeting, and creating BOMs including XGSPON; experience coordinating multi-site construction projects.
• Proficiency in Microsoft Excel and Word; computer skills sufficient to learn new applications and systems, including Vetro.
• Must have and maintain a valid driver's license, auto insurance, and a satisfactory driving record; ability to drive during nighttime and adverse weather conditions.
• Must pass a standard background check and drug screening.
• Ability to construct small networks for MDU and public spaces using off-the-shelf solutions and present technical solutions clearly to non-technical audiences.
• Ability to work cross-functionally and manage multiple priorities simultaneously in a fast-paced environment with strong interpersonal, written, and verbal communication skills.
• Ability to support a 24/7 operation including mandatory overtime, after-hours and weekend work, and emergency response.
• Ability to lift 25 pounds repeatedly, climb ladders up to 28 feet, and work in adverse weather conditions.

Responsibilities

• Own MDU construction projects from start to finish, coordinating scheduling with property management, facilitating unit access, tracking materials, controlling costs, and meeting project deadlines.
• Deliver certified networks to end users on time and within budget; document all as-builts into Vetro and upload all optical levels to SharePoint.
• Partner with the sales team to identify customer needs, develop appropriate technical solutions, and support sales activities including site visits, negotiations, and presentations.
• Present technical solutions with clarity and skill, translating complex designs into proposals that are understandable to non-technical prospects and teammates.
• Support the technical design and execution of new planned community initiatives, ensuring customer experience and implementation budget requirements are met.
• Monitor the competitive landscape and market conditions to identify opportunities, issues, and risks; deliver against monthly, quarterly, and annual homes-passed targets.
• Manage contractor relationships and oversee construction quality, ensuring workmanship meets company standards throughout all phases of project execution.
• Maintain assigned vehicle in a clean and professional manner and represent IQ Fiber in approved field attire at all times.
• All other duties as assigned.

Skills

Telecommunications construction

OSP engineering

MDU solutions

Excel

Word

Strong communication

Project coordination

Education

High school diploma or GED

2-year degree preferred

Tools

Vetro

Microsoft Excel

Microsoft Word

Job description

IQ Fiber was built to do internet differently. We're a 100% fiber-optic internet provider with a simple mission: To engineer a smarter internet experience. That means internet that's fast, reliable, and simply priced, backed by real humans who answer when you call and solve problems before you know they exist.

We bring that same thinking to how we build our company. Our teammates are a big part of what makes IQ Fiber different, and we believe how we work matters just as much as what we deliver. We're looking for good humans who bring great ideas, raise the bar with every task, and want to be part of a bigger story. Your work matters here.

Position Summary

IQ Fiber is seeking an MDU Coordinator responsible for building engineered solutions to serve Multi-Dwelling Units (MDU) and public projects. This role owns the full project lifecycle from initial design through completed network delivery, working closely with the sales team to present solutions, secure Right of Entry (ROE), and deploy IQ Fiber's network.

This is a hands-on field role requiring strong technical knowledge of OSP and MDU solutions, the ability to communicate complex designs to non-technical audiences, and the drive to hit monthly, quarterly, and annual deployment targets.

Essential Duties and Responsibilities

• Own MDU construction projects from start to finish, coordinating scheduling with property management, facilitating unit access, tracking materials, controlling costs, and meeting project deadlines.
• Deliver certified networks to end users on time and within budget; document all as-builts into Vetro and upload all optical levels to SharePoint.
• Partner with the sales team to identify customer needs, develop appropriate technical solutions, and support sales activities including site visits, negotiations, and presentations.
• Present technical solutions with clarity and skill, translating complex designs into proposals that are understandable to non-technical prospects and teammates.
• Support the technical design and execution of new planned community initiatives, ensuring customer experience and implementation budget requirements are met.
• Monitor the competitive landscape and market conditions to identify opportunities, issues, and risks; deliver against monthly, quarterly, and annual homes-passed targets.
• Manage contractor relationships and oversee construction quality, ensuring workmanship meets company standards throughout all phases of project execution.
• Maintain assigned vehicle in a clean and professional manner and represent IQ Fiber in approved field attire at all times.
• All other duties as assigned.

Required Qualifications

• High school diploma or GED required; two-year degree preferred.
• Minimum of 5 years of telecommunications construction experience; 5+ years of experience in OSP engineering and MDU solutions preferred.
• Experience with walk-out surveys, design, budgeting, and creating BOMs including XGSPON; experience managing contractor relationships and coordinating multi-site construction projects.
• Proficiency in Microsoft Excel and Word; computer skills sufficient to learn new applications and systems, including Vetro.
• Must have and maintain a valid driver's license, auto insurance, and a satisfactory driving record; ability to drive during nighttime and adverse weather conditions.
• Must pass a standard background check and drug screening.
• Ability to construct small networks for MDU and public spaces using off-the-shelf solutions and present technical solutions clearly to non-technical audiences.
• Ability to work cross-functionally and manage multiple priorities simultaneously in a fast-paced environment with strong interpersonal, written, and verbal communication skills.
• Ability to support a 24/7 operation including mandatory overtime, after-hours and weekend work, and emergency response.
• Ability to lift 25 pounds repeatedly, climb ladders up to 28 feet, and work in adverse weather conditions.

What Success Looks Like

• MDU projects are owned from design through completion, with solutions delivered on time, within budget, and aligned with customer and company expectations.
• Sales, engineering, and construction teams are closely supported, with solution development and ROE efforts coordinated effectively to ensure seamless project execution.
• Technical solutions are developed and presented effectively, with complex designs translated into clear, customer-friendly proposals that support the sales process.
• Contractor relationships and project execution are actively managed, ensuring quality workmanship, adherence to standards, and successful delivery of network installations.
• Project documentation and performance tracking are accurate and current, including as-builts, reporting, and measurable progress toward monthly, quarterly, and annual deployment targets.

IQ Fiber is an Affimative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

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