MDT and Intake Coordinator

The Child Advocacy Center, Inc.; Springfield (MO); On-site; USD 36,000 - 60,000; Full time

Job summary

The Child Advocacy Center, Inc. seeks an MDT & Intake Coordinator to streamline referrals, schedule forensic interviews and medical exams, and ensure compassionate access to CAC services in Missouri.

You will coordinate the MDT, manage case timelines, staff meetings, and community education while maintaining confidentiality and working under state statutes and CAC protocols.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• Two years of direct work experience in customer service, facilitation, or collaboration.
• Master’s degree may substitute for one year of experience.

Responsibilities

• Screens and schedules forensic interviews and medical exams.
• Assesss emergent nature of referrals and triage scheduling.
• Ensure space and personnel availability to support each case.
• Monitor case connections and conflicts.
• Coordinate interpreters as needed.
• Enforce no perpetrators on-site policy in scheduling.
• Provide on-call after-hours coverage for scheduling nights and weekends.
• Facilitate weekly case staffing with CAC and MDT.
• Work in accordance with CAC protocols, standards, and Missouri statutes.
• Coordinate MDT/case review meetings to assess progress and treatment needs.
• Participate in activities supporting coordinated response to meeting crime victims’ needs.
• Foster open relationships with all represented agencies.

Education

High School Diploma or GED

Bachelor’s degree preferred

Master’s degree can substitute for one year of experience

Job description

The MDT and Intake Coordinator plays a vital role in ensuring seamless coordination and communication among the Multidisciplinary Team MDT involved in child abuse investigations. Central to this role is the screening and coordination of all incoming referrals for services to ensure access to the CAC is prompt and compassionate. A successful MDT & Intake Coordinator is a great communicator who can effectively manage competing priorities and is solution-oriented.

Essential Functions:

1. Acts as the main point of contact for the Multidisciplinary Team (MDT) scheduling:

• Screens and schedules forensic interviews and medical exams as deemed appropriate, according to MDT protocols.
• Assesses the emergent nature of the referral and provides triage in scheduling.
• Ensure the availability of space and personnel to support each case accepted and scheduled.
• Monitors for case connections and conflicts.
• Coordinates interpreters as needed to support child and/or family needs.
• Enforces no perpetrators on-site policy in scheduling.
• Provides on-call after-hours coverage for scheduling nights and weekends.
• Facilitates weekly case staffing to ensure a collaborative response with the CAC and MDT to set the child up to succeed.

2. Works as part of the Multidisciplinary Team (MDT):

• Works in accordance with CAC protocols, scope of practice, local and national standards, and Missouri statutes.
• Coordinates and participates in MDT/case review meetings to ensure child victims are not lost in the system, assessing case progress and treatment needs of the child and non-offending caregiver.
• Participates, as assigned, in activities that support a coordinated and comprehensive response to meeting crime victims’ needs.
• Fosters an open and positive working relationship with all agencies represented.

3. Engages in high-quality, professional practice reflective of the Child Advocacy Center’s policies and procedures, state and federal statutes, accreditation standards, contractual conditions, and established best practices.

4. Participates in meetings, supervision, professional development, and where appropriate, represents the CAC in task forces and committees.

5. Performs Other Duties:

• Assists with the CAC’s goal to educate the community, as well as MDT members, regarding child abuse and procedures upon sending referrals.
• Testifies in court, if subpoenaed.
• Participates in CAC staff meetings.
• Stays current on relevant issues and performs research through training and reading.
• Performs other duties as assigned.

Required Knowledge, Skills, Abilities, and Other Characteristics:

• General knowledge of child development, child abuse, and complex family dynamics in child abuse.
• Ability to work effectively in crisis situations.
• Must be self-motivated with an ability to work independently without a great deal of supervision.
• Must possess verbal skills necessary to communicate effectively while maintaining composure when working in a stressful, crisis-filled environment.
• Excellent organizational skills are required.
• Knowledge of law enforcement and the judicial system is preferred.
• Must demonstrate ability to maintain confidential information.
• Basic computer skills.
• Ability to work under pressure to meet deadlines.
• Ability to function harmoniously in a small but busy workplace as part of a multidisciplinary team.

Required Education/Experience/Training:

• High School Diploma or GED required. Bachelor’s degree is highly preferred.
• Two years of direct work experience with customer service, team facilitation, or collaborative processes is required. A Master’s degree in a human service field will substitute for one year of work experience.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions if no undue hardship is posed to the company.

• Performs bending, squatting, sorting, kneeling, and reaching to ground level and overhead, as required for tasks such as retrieving files.
• Must be able to hold and grip objects as well as lift, grip, carry, push, or pull up to 15 pounds.
• Must be able to climb stairs while carrying objects up to 10 pounds in weight.
• Must possess visual acuity necessary to read and develop CAC materials as well as operate a computer and read text messages.
• Must be able to hear and speak well enough to communicate in person and by telephone.
• Must be able to sit or stand for extended periods of time, up to three hours.

Other Requirements:

• Satisfactory criminal background investigation and a Child Abuse/Neglect screening as a condition of employment/contract.
• Willingness to accommodate limited travel and work evenings, if necessary.
• Must acknowledge and adhere to the CAC’s confidentiality policy and procedures and must adhere strictly to the highest professional ethics, confidentiality, discretion, and judgment.

Child Advocacy Center (CAC) is an Equal Opportunity Employer.

The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.