MD, Advice Growth & Shared Services Team

TIAA; Dallas (TX); On-site; USD 173,000 - 238,000; Full time

Job summary

TIAA is seeking an Experience Product Manager to lead multiple Product Managers and orchestrate end-to-end client experiences across channels, delivering breakthrough business results.

You will align with Technology and Design to drive roadmaps, measure impact with KPIs, and champion client experience across sub-products and platforms. A strong leadership background in fintech product management is required.

Qualifications

• 10+ years in product management and fintech experience.
• Retail & wealth product management experience preferred.
• Strong product leadership capabilities.

Responsibilities

• Define and review KPIs to evaluate impact of solutions.
• Provide leadership and coaching to Product Managers for core experiences.
• Lead the Experience product lifecycle across platforms and client groups.
• Partner with Technology, Design to align roadmaps and investments.
• Champion client experience across sub-products and platforms.
• Diagnose friction and drive ongoing enhancements with partners.
• Drive feature roadmap assessment across journeys to deliver outcomes.
• Foster innovation and leverage new technologies to strengthen CX.

Skills

Analytical Skills

Collaboration

Continuous Improvement Mindset

Customer Engagement

Data-Based Decision Making

Group Problem Solving

Influence

Innovation

Product Design

Product Management

Product Performance/Improvement

Relationship Management

Story Telling

Education

Bachelor's Degree

Tools

Yodlee

Meeting Scheduler

AI tools

Job description

Experience Product Management
Leads multiple Product Managers to orchestrate and deliver experiences against an integrated set of end-to-end priorities that will delight our clients while delivering breakthrough business results.

Key Responsibilities and Duties

• Define and review key performance indicators (KPIs) to evaluate impact and effectiveness of solutions.
• Provide leadership, coaching, and managerial support to Product Managers for their assigned core experiences and journeys.
• Lead the Experience product management lifecycle for assigned journey across platforms/channels and internal/external client groups.
• Partner with Technology, Design, and other teams to align experience and tech capability roadmaps and investments.
• Champion the client experience across shared sub-products and platforms supporting all clients.
• Diagnose friction in experiences and prioritizes/drives ongoing enhancements through partnerships.
• Drive feature/capability roadmap assessment and development across assigned journey to deliver customer and business outcomes.
• Foster innovation, collaboration, leverage new technologies and champion measurable impactful change to build TIAA's customer experience brand through internal and external initiatives.

Educational Requirements

Bachelor's Degree Preferred

Work Experience

10+ Years Required

Physical Requirements

Physical Requirements: Sedentary Work

Career Level

11PL

Responsible for driving advice growth and adoption across the TIAA ecosystem via enterprise-wide capabilities including Digital Lead Gen (Advice Cards, Triggers and Channel Optimization), Yodlee (Account Aggregation), Meeting Scheduler and AI.

Preferred Requirements:

• 8+ years Product Management & Fintech experience, Retail & Wealth Product Mgmt Experience
• Product Leadership Experience

Related Skills

• Analytical Skills, Collaboration, Continuous Improvement Mindset, Customer Engagement, Data-Based Decision Making, Group Problem Solving, Influence, Innovation, Product Design, Product Management, Product Performance/Improvement Monitoring, Relationship Management, Story Telling

Anticipated Posting End Date:
2026-09-29

Base Pay Range: $173,000/yr - $238,000/yr
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways-because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of