MCU SIU Investigator

Travelers Canada; Diamond Bar (CA); On-site; USD 86,000 - 141,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Retirement benefits

Wellness program

Volunteering support

Job summary

Travelers Investigative Services is seeking a skilled investigator to analyze highly technical information, coordinate with the analytics team, and drive complex cases to resolution with minimal oversight. You will work across multiple lines of business and potentially several states.

The ideal candidate has a Bachelor's Degree and strong analytical and problem-solving abilities, with influence and conflict-management skills to handle crisis situations.

Qualifications

• Bachelor's Degree required or equivalent experience in investigations or insurance.
• Strong analytical and problem-solving skills to interpret information and facts.
• Influence and conflict-management skills to handle crisis situations.
• Working knowledge of insurance and claims operations across Commercial, Personal, and Workers' Compensation lines.

Responsibilities

• Proactively analyzes highly technical information from multiple sources and drives cases to resolution with minimal oversight.
• Prioritizes investigations with complex allegations and significant financial impact across multiple lines of business and states.
• Provides exceptional customer service to business partners throughout the investigation lifecycle.
• Establishes liaison networks with public officials and law enforcement for investigations.
• Acts as subject matter expert, conducting case presentations to internal and external partners.

Skills

Analytical thinking

Independent decision making

Conflict management

Insurance/claims knowledge

Education

Bachelor's Degree

Job description

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category Claim Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range $85,600.00 - $141,200.00

Target Openings 1

What Is the Opportunity?

Travelers Investigative Services provides industry-first resources designed to detect and deter fraudulent claims. Using some of the most comprehensive technology available, we have the abilities and expertise to identify potential risks and combat fraudulent practices.

What Will You Do?

• Proactively analyzes highly technical information from multiple sources including leveraging the analytics team, explores new approaches and sources of information, and makes key decisions to drive cases to resolution with minimum oversight.
• Applies the techniques of critical thinking to prioritize and develop investigations that have complex allegations and/or significantly financial impact to multiple claims spanning across multiple lines of business and potentially across several states.
• Provides exceptional customer service to business partners by maintaining contact, providing information, conducting technical training, and identifying trends, through the life cycle of an investigation.
• Establishes and maintains liaison network with public officials, law enforcement officers and others to obtain assistance in conducting investigations.
• Serves as the subject matter expert, including conducting case presentations, to internal and external business partners.
• Applies rules of evidence; recognizes evidence and determines its value to specific claim, evidence collection and interpretation.
• Applies Local, State and Federal statutes to ensure investigations are carried out within the requirements of applicable law and local office expectations.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's Degree.
• Analytical and problem solving skills to use and interpret information and facts as well as apply critical techniques to investigative process.
• Influence and conflict management skills to deal with crisis situations.
• Excels at working independently, while making decisions to successfully pursue investigations through establishing significant facts while preserving material that leads to the resolution of the investigation.
• Working level knowledge of insurance and claim operations, Commercial Lines, Personal Lines, and Workers Compensation insurance products.

What is a Must Have?

• Two years of investigative experience or two years insurance claim or underwriting or legal related experience.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

Travelers has more than 30,000 employees in the United States, Canada, the United Kingdom, and Ireland.

Open to all employees, our 10 Diversity Networks celebrate culture and communities and create spaces for all employees through powerful forums for dialogue and support.

Employees and their eligible family members – including spouses, domestic partners and children – are eligible for coverage from the first day of employment.

Explore life at Travelers .

Discover diversity and inclusion.

Explore benefits .

Travelers has been recognized by organizations such as G.I. Jobs and Military Times.

Read more about recognition.

Our employees are valuable assets to their hometowns, volunteering for important causes each year.

Learn about community involvement.

Imagine other opportunities here.