McMinnville Program Manager 096-11-26

Dayforce; McMinnville (OR); On-site; USD 78,000 - 105,000; Full time

Job summary

Dayforce in Oregon seeks a Program Manager to lead a team delivering Medicare Savings Programs, Medicaid, SNAP, and Long-term Services and Supports to seniors and adults with disabilities. You will ensure service quality, regulatory compliance, and strong community partnerships.

The role requires seven years of combined education and experience, a relevant bachelor's degree, supervisory experience, and bilingual English/Spanish communication. Travel to field sites is expected.

Qualifications

• Minimum seven years of equivalent combination of education and/or experience.
• Bachelor’s degree in human services, public administration, business, or related field.
• Three years of related experience, two of which should be in a supervisory or lead role.
• Experience with vulnerable populations, preferably seniors and adults with disabilities.
• Ability to secure and maintain a valid Oregon driver's license.
• Background check and bilingual proficiency test for bilingual applicants.

Responsibilities

• Lead and direct a team of social services staff.
• Ensure services meet quality and compliance standards.
• Reduce agency risk.
• Coordinate with community partners to serve diverse populations.
• Lead staff development, coaching, and training.
• Ensure confidentiality and regulatory compliance.
• Interface between staff, management, and consumers.

Skills

Management excellence

Leadership

Regulatory knowledge

Bilingual English/Spanish

Staff coaching and training

Interpersonal communication

Community relationship building

Problem solving under pressure

Adaptability

Education

Bachelor’s degree in human services, public administration, business, or related field

Seven years of combined education and relevant experience

Tools

CAPS (Client Assessment and Planning System)

Oregon ACCESS

Microsoft Office

Job description

General Description

Responsible for leading and directing a team of social services staff who administer programs such as Medicare Savings Programs, Medicaid, Supplemental Nutrition Assistance Program (SNAP) food benefits, and Long-term Services and Supports to seniors and adults with disabilities.

The Program Manager is responsible for their team’s performance and accurate delivery of services necessary to meet the consumer needs within state and federal guidelines. Managers also must network and cultivate sustainable working relationships with community partners including minority communities.

Essential Functions

• Manage Programs
• Ensure that service delivery meets quality and compliance standards
• Reduce Agency Risk
• Ensure program success among community, including Non-English speaking consumers
• Lead Others
• Promote Person-Centered Care
• Provide Excellent Customer Service

Job-Specific Skills Required

• Demonstrate exemplary management and leadership expertise
• Maintain a current knowledge of and apply Medicare Savings Programs, Medicaid, SNAP, and Older Americans Act programs according to regulations
• Develop relationships with and knowledge of available social services and community resources that assist staff to meet consumers’ needs
• Communicate with and influence staff from outside the agency and make the best use of each group’s strengths to benefit all involved
• Coordinate employee coaching, mentoring, and training to assure program goals are met
• Maintain a current knowledge of and apply Medicare Savings Programs, Medicaid, SNAP, and Older Americans Act programs according to regulations
• Train and coach staff to follow procedures to meet said regulations and agency policies
• Interpret regulations, articulate them to staff, and assure systems are in place to comply with rules and policies around mandatory reporting, privacy, and confidentiality
• Handle and coach others on dealing with potentially frustrated and upset consumers
• Lead a team of social services employees
• Demonstrate exemplary management and leadership expertise
• Be an effective facilitator between employee, management, and consumer needs
• Learn available services of agency and other community services
• Build relationships and network in the community
• Use many computer programs including Microsoft Office and programs associated with state social services assessment programs such as Client Assessment and Planning System (CAPS), Oregon ACCESS, etc.
• Demonstrate the required level of oral and written proficiency for bilingual duties in identified language pair (English/Spanish.) Bilingual applicants only

General Skills Required

• Remain calm in potentially tense and/or adversarial situations
• Communicate well including the ability to understand, follow, and provide verbal and written instructions
• Facilitate groups, build consensus, and get diverse individuals to work together
• Work effectively with individuals
• Source information with regard to other available services
• Work independently and competently
• Be organized, efficient, and use resources wisely

Secondary Outcomes

• Manage special projects and represent agency at committee meetings as needed.

Supervisory Responsibilities

Case Manager, Eligibility Specialist, Administrative Assistant, Office Specialist 2, Program Supervisor, and others, as assigned, including Bilingual positions.

Qualifications

A qualified applicant will have a minimum of seven (7) years of equivalent combination of education and/or experience which demonstrates the knowledge, skills and abilities required. The following is preferred but all qualifications meeting the minimum requirements will be considered:

• Bachelor’s degree in human services, public administration, business, or related field
• Three years of related experience, two of which should be in a supervisory or lead role
• Experience and knowledge of services provided to and working with vulnerable populations, preferably seniors and adults with disabilities
• Any combination of related education and relevant work experience equaling at least 7 years.
• Ability to secure and maintain a valid driver’s license in the state of Oregon, or an acceptable alternative means of transportation
• Successful completion of a background check and a language proficiency test (bilingual applicants only)

Work Environment/Physical Demands

This job is performed in the office and in the field. Office work will be conducted using general office equipment and includes substantial sitting. Office work is performed primarily in a cubicle environment, with noise and interruptions. Field work requires travel to clients in a variety of settings, homes, facilities, etc. of varying level of cleanliness and repair. Field work requires driving an agency car or employee car.

The essential outcomes require regular sitting, talking, hearing, computer use; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 25 pounds. The candidate must understand, follow, and provide verbal and written instructions in English.

As a manager, requires additional or irregular hours on occasion, and responding to emergency situations. Contact with the public in home or office environments may risk exposure to irrational/hostile behavior, contagious diseases, or contact with domestic animals.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.