MCI EMS Co-Response Clinician

Child & Family Services; New Bedford (MA); On-site; USD 41,328 - 45,460; Full time

Benefits offered by this job

Medical – Harvard Pilgrim/HealthPlans

Dental – Delta Dental of MA

Vision – EyeMed

Wellworks for You – Employee Wellness

2 weeks’ vacation accrual in 1st year

3 weeks after 3 years

4 weeks after 5 years

5 weeks after 20 years

12 Sick Days

10 Paid Holidays

2 Personal Days

Tuition reimbursement – Up to $1,500

Professional Licensure reimbursement

401K – Employer matching

Job summary

Child & Family Services is seeking a Mobile Crisis Intervention clinician to respond to behavioral health crises, perform assessments, and coordinate care with EMS and community partners. The role emphasizes trauma-informed, recovery-oriented practices and culturally responsive care in unpredictable community settings.

The candidate will conduct crisis evaluations, determine appropriate levels of care, and document interventions within established timelines while aligning with agency standards

Qualifications

• Master's degree in Social Work, Mental Health Counseling, Psychology, Marriage and Family Therapy, or related behavioral health field.
• Massachusetts license or license eligibility; LICSW, LCSW, LMHC, LMFT, or licensed psychologist preferred.
• Experience conducting crisis assessments, behavioral health evaluations, and crisis intervention.
• Knowledge of psychiatric disorders, substance use disorders, trauma-informed care, and levels of care.
• Valid driver's license and reliable transportation required.

Responsibilities

• Respond with EMS to behavioral health-related 911 calls in homes, public settings, shelters, schools, and other community locations.
• Conduct crisis assessments, including suicide, homicide, violence, self-injury, and substance use risk; provide de-escalation.
• Coordinate voluntary or involuntary psychiatric evaluations and safety plans when indicated.
• Maintain documentation with CBHC, MassHealth, DMH, and agency standards.

Skills

Crisis assessment

Trauma-informed care

Independent work

Valid driver's license

Education

Master's degree in Social Work

Massachusetts license or license eligibility

LICSW/LCSW/LMHC/LMFT license preferred

Licensed psychologist preferred

Job description

Job Details

Location: Church Street - New Bedford, MA 02745

Education Level: Master's Degree

Salary Range: $30.00 - $33.00 Hourly

SCHEDULE: MONDAY - FRIDAY 12PM-8PM

Language Differential: $1 per hour for languages including Cape Verdean Creole, Haitian Creole, Portuguese, Spanish, or ASL.

Differentials

• Saturday-Sunday 1st Shift: +$2.50/HOUR
• Monday-Friday 2nd Shift: +$1.50/HOUR
• Saturday & Sunday 2nd Shift: +$4.00/HOUR
• Sunday-Thursday 3rd Shift: +$5.00/HOUR
• Friday & Saturday 3rd Shift: +$7.50/HOUR

Job Responsibilities & Essential Functions

Crisis Response

• Respond with EMS to behavioral health-related 911 calls in homes, public settings, healthcare facilities, shelters, schools, and other community locations.
• Conduct crisis assessments, including suicide, homicide, violence, self-injury, and substance use risk.
• Provide crisis counseling, emotional support, stabilization, and evidence-based de-escalation using trauma-informed, recovery-oriented, and culturally responsive practices.

Clinical Decision Making

• Determine the least restrictive clinically appropriate level of care and develop collaborative safety plans when appropriate.
• Coordinate voluntary or involuntary psychiatric evaluations, including Section 12 evaluations when clinically indicated and authorized.
• Collaborate with EMS, emergency departments, police, DMH, CBHC Open Access, outpatient providers, and community partners to support safe transitions of care.
• Identify opportunities to safely divert individuals from emergency departments through connection to community-based services.
• Facilitate referrals to CBHC services, MCI follow-up, outpatient behavioral health providers, substance use treatment, peer recovery supports, primary care, housing, and social service agencies.

Documentation

• Complete required MCI documentation within established timelines, including assessments, interventions, risk assessments, safety planning, disposition decisions, and referrals.
• Maintain documentation and communication in accordance with CBHC, MassHealth, DMH, and agency standards.

Qualifications

• Master's degree in Social Work, Mental Health Counseling, Psychology, Marriage and Family Therapy, or related behavioral health field.
• Massachusetts license or license eligibility required; LICSW, LCSW, LMHC, LMFT, or licensed psychologist preferred.
• Experience conducting crisis assessments, behavioral health evaluations, and crisis intervention.
• Knowledge of psychiatric disorders, substance use disorders, trauma-informed care, and levels of care.
• Ability to work independently in unpredictable community settings; valid driver's license and reliable transportation required.
• Previous Mobile Crisis Intervention or CBHC experience preferred.
• Experience collaborating with EMS, law enforcement, emergency departments, or first responders preferred.

Cultural Competency Qualifications

• Awareness of personal attitudes, beliefs, biases, and assumptions about others.
• Knowledge of the various dimensions of diversity, including gender, race, and ethnicity.
• Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way.
• Cultural knowledge of key populations that will be served to address disparities in service delivery.
• Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own.
• Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency.

Benefits

• Benefit eligible at 20+ hours per week.
• Medical – Harvard Pilgrim/HealthPlans Inc.
• Dental – Delta Dental of MA.
• Vision – EyeMed.
• Wellworks for You (Employee Wellness).
• 2 weeks’ vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years.
• 12 Sick Days, 10 Paid Holidays, and 2 Personal Days per year.
• Tuition reimbursement – Up to $1,500 per calendar year.
• Professional Licensure reimbursement (LICSW, LMHC).Flexible spending accounts – save on medical expenses and dependent care.
• 401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%.
• 100% Employer paid Life Insurance.
• 100% Employer paid Long Term Disability and AD&D.
• 24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events.

Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex, including gender identity, sexual orientation, and pregnancy, disability status, protected veteran status, or any other characteristic protected by law.