Materials Informatics Consultant III

Citrine Informatics; Deutschland; On-site; USD 70,000 - 90,000; Full time

Job summary

Citrine Informatics is seeking a Materials Informatics Consultant to work directly with customers and solve challenges at the intersection of materials science and machine learning.

This role requires regular travel to customer sites and provides hands-on training, technical support, and deployment assistance with the Citrine Platform. Applicants should have a relevant degree and experience in a SaaS environment.

Located in the United States or Germany, this role is critical to helping our customers accelerate the adoption of our innovative tools.

Qualifications

• Experience in Consulting, Professional Services, or Customer Success within a SaaS environment.
• Exceptional written and oral communication skills.
• Ability to travel to customer sites (expected to be around 50%).

Responsibilities

• Support Citrine Platform deployments through onsite customer engagement.
• Provide training and technical enablement for customers.
• Handle incoming support requests from Citrine Platform users.

Skills

Customer engagement

Technical support

Materials informatics

Machine learning

Education

Degree in materials science, chemistry, physics, or related field

Job description

At Citrine, we’re using Artificial Intelligence (AI) to enable our customers to usher in the next generation of sustainable, high-performing materials and chemicals.

Our customers love what we do: “We understand our own laboratory more than before. It’s fun to work in this way.”

We’re the leader in AI for materials and chemicals. 10 of the top 20 chemical companies have trusted us as their AI provider and we have created more than $100 Million dollars in value for our customers to date. Our no-code SaaS platform empowers product developers to accelerate their work using chemically-aware data management and AI tools.

Citrine regularly wins awards for innovation and sustainability, earning spots on the CB Insights AI 100 list and the Inc. 5000 list of fastest-growing private companies in the US. Our customers include leading organizations such as LyondellBasell, Evonik, Grace, Avery Dennison, and Syensqo. We also collaborate with researchers from world-renowned institutions on cutting-edge research at the intersection of AI and the physical sciences.

Our team is exceptional, eager to grow and learn from each other. Team members work remotely throughout North America and Europe driven by our sustainability mission. We’re growing quickly, and looking for the best to join us!

As a Materials Informatics Consultant, you will work directly with our customers and commercial team to solve challenging problems at the intersection of materials science and machine learning. This role includes regular travel, up to 50%, to customer sites to support the Citrine Platform rollout and adoption, deliver hands‑on training, and help customers integrate Citrine into their technical workflows.

About the Role

Citrine is building the future of data and AI in the materials industry. As a Materials Informatics Consultant on the Commercial team, you will work directly with our customers to solve challenging problems at the intersection of materials science and machine learning. You’ll provide outstanding technical support, deployment assistance, and materials informatics training to help customers understand how to use Citrine tools and integrate machine learning into their R&D workflows.

This is a customer-facing technical role that includes regular onsite engagement. You should be excited to travel to customer sites, up to 50%, to support Citrine deployments, lead hands‑on enablement sessions, build trusted relationships with technical users, and help customers accelerate adoption of the Citrine Platform.

Responsibilities

• Assisting Citrine Platform users with materials informatics challenges to accelerate product development at materials, chemicals, and manufacturing companies
• Supporting Citrine Platform deployments through a combination of remote collaboration and onsite customer engagement
• Traveling to customer sites, up to 50%, to deliver hands‑on deployment support, workflow guidance, technical enablement, and user training
• Developing and supporting customer’s AI assets, such as AI models, on the Citrine Platform in collaboration with Citrine Commercial team members
• Frequent and empathetic communication with customers to provide unparalleled, domain‑aware materials informatics support
• Handling incoming support requests from Citrine Platform users, including reporting and reproducing Citrine Platform bugs and feature requests
• Providing data formatting and data ingestion guidance to Citrine Platform users
• Cleaning, structuring, and exploring materials informatics data
• Creating knowledge base content, such as articles, that extends Citrine’s library of user-accessible materials informatics content and addresses frequently asked questions from users
• Creating and maintaining training materials to reflect the newest Citrine Platform features

Skills and Experience

• Degree in materials science, chemistry, physics, or a related field
• Enthusiasm for working with customers in the materials industry to drive adoption of the Citrine Platform
• Experience in Consulting, Professional Services, or Customer Success within a SaaS environment, with a proven ability to build strong customer relationships in an enterprise environment
• Enthusiasm for working with cross‑functional teams to develop technical and non‑technical solutions to customer challenges
• Demonstrated ability to work autonomously to prioritize, manage time effectively, and execute against deadlines
• Exceptional written and oral communication skills
• Willingness and ability to travel customer sites to support Citrine Platform deployments, onsite training, and customer adoption activities (expected to be around 50%)

Nice‑to‑Haves

• Experience or coursework in machine learning and/or statistics
• Teaching experience
• Located in Germany

All qualified applicants will receive consideration for employment without regard to race, creed, color, or national origin. Please let us know if you need any accommodations during the interview process.

Accommodations

Citrine is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email us at [e-mail] or inform your recruiter if you require any reasonable accommodations throughout the recruiting process.