Material Coordinator (Customer Service)

Applied Materials, Inc.; Austin, Northern (TX, KY); Hybrid; USD 28,000 - 39,000; Full time

Job summary

Applied Materials in Austin, TX is seeking a highly organized Material Coordinator to act as a vital link between customers, warehouse operations, and supply chain teams, ensuring timely material movement and inventory accuracy using SAP and strong communication.

The role emphasizes problem-solving, cross-functional collaboration, and the ability to manage multiple priorities in a fast-paced warehouse setting, with a focus on delivering superior customer service and reliable operations.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in material handling, inventory control, or logistics.
• Experience with SAP inventory management and material movements.

Responsibilities

• Manage and resolve customer requests through CSR system (ServiceNow).
• Communicate material status, inventory availability, and updates to customers and internal stakeholders.
• Be primary contact for customer inquiries and align expectations.
• Investigate material issues with inventory research, stock checks, and material expediting.
• Execute inventory transactions in SAP with data accuracy and compliant processes.
• Verify vendor documentation and labels prior to inventory acceptance.
• Collaborate with warehouse, manufacturing, procurement, and logistics teams.
• Identify process improvements and proactively escalate issues affecting outcomes.
• Operate pallet jacks, electric pallet jacks, and forklifts per safety rules.

Skills

Customer service

Multi-tasking

Education

High school diploma or equivalent

Tools

SAP

Microsoft Office

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world's technology.

What We Offer

• Salary: $20.00 - $27.50
• Location: Austin,TX
• You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers.
• We empower our team to push the boundaries of what is possible - while learning every day in a supportive leading global company.
• We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.
• Learn more about our benefits.

Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees.

Position Summary

We are seeking a highly organized, customer-focused, and detail-oriented Material Coordinator to join our team. This role serves as a critical liaison between customers, warehouse operations, manufacturing, and supply chain partners to ensure timely material movement, inventory accuracy, and resolution of customer requests. The ideal candidate will possess strong SAP knowledge, excellent communication skills, and the ability to effectively manage multiple priorities in a fast-paced warehouse and logistics environment. Success in this role requires a proactive approach to problem-solving, customer support, and cross-functional collaboration.

Key Responsibilities

• Manage and resolve customer requests through the ServiceNow Customer Service Request (CSR) system, ensuring timely and accurate completion.
• Provide professional, responsive, and effective communication to customers and internal stakeholders regarding material status, inventory availability, and request updates.
• Serve as a primary point of contact for customer inquiries and act as a trusted resource for customer requirements and expectations.
• Investigate and resolve material-related issues by conducting inventory research, stock checks, material location activities, goods receipt transactions, and material expediting.
• Execute and monitor inventory transactions within SAP, ensuring data accuracy and compliance with established business processes.
• Verify vendor documentation and labels prior to accepting material into inventory.
• Collaborate closely with warehouse personnel, manufacturing teams, procurement, logistics partners, and fellow Material Coordinators to ensure uninterrupted operations.
• Identify process improvement opportunities and proactively escalates issues that may impact customer satisfaction or operational performance.
• Operate powered industrial equipment, including pallet jacks, electric pallet jacks, and forklifts, while adhering to all safety requirements.
• Perform frequent walking, standing, and movement throughout the warehouse to support daily operational activities.

Required Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in material handling, inventory control, logistics, supply chain operations, or a related field.
• Demonstrated hands-on experience using SAP for inventory management, material movements, goods receipt, and transaction processing.
• Strong verbal and written communication skills with the ability to effectively interact with customers, business partners, and cross-functional teams.
• Proven ability to manage multiple priorities, troubleshoot issues, and provide exceptional customer service in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Teams.

Preferred Qualifications

• Experience operating powered industrial vehicles and material handling equipment.
• Forklift certification or ability to obtain certification.
• Experience supporting manufacturing, warehouse, or distribution operations.

Physical Requirements

• Frequent walking and standing throughout the workday.
• Ability to lift, move, push, or pull materials weighing up to 35 pounds.
• Ability to safely handle materials and operate warehouse equipment, computers, and handheld scanning devices.

Work Environment

Primarily warehouse and logistics operations environment. Regular exposure to varying temperatures, equipment noise, and warehouse traffic. Compliance with all safety requirements, including the use of required personal protective equipment (PPE).

Additional Information

Time Type: Full time Employee Type: Assignee / Regular Travel: Not Specified Relocation Eligible: No The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Equal Opportunity Statement

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.