Master Technician - Seabrook NH

Socket.dev; Seabrook (NH); On-site; USD 39,000 - 55,000; Full time

Job summary

Socket.dev is seeking a Master Technician in New Hampshire to perform advanced automotive diagnostics, repairs, and maintenance while upholding safety and quality standards. The role requires ASE-aligned expertise and commitment to excellent customer service within a busy shop environment.

The Master Technician will supervise service processes, ensure accurate work orders, and participate in ongoing training and certification to maintain high performance and safety.

Qualifications

• Experience diagnosing and repairing automotive systems per ASE guidelines.
• Commitment to safety policies and high-quality workmanship.
• Ability to communicate with customers and team members.

Responsibilities

• Diagnose, repair, and maintain automotive systems and components.
• Ensure Service Work Orders are created and displayed during service.
• Adhere to VIP safety, quality standards, and training requirements.
• Maintain shop cleanliness and proper disposal of waste.

Skills

Diagnostic skills

Customer communication

Teamwork

Safety compliance

ASE knowledge

Education

Auto technician training program

Tools

ASE G1

ASE A4

ASE A5

State Inspection License

Job description

Master Technician

REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly

GENERAL SUMMARY:

The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

DUTIES & RESPONSIBILITIES:

1. Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.

2. Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications

• a. A1 – Engine Repair
• b. A2 – Automatic Transmission/Transaxle
• c. A3 – Manual Drive Train & Axles
• d. A4 – Suspension & Steering
• e. A5 – Brakes
• f. A6 – Electrical/Electronic Systems
• g. A7 – Heating & Air Conditioning
• h. A8 – Engine Performance

3. Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.

4. Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.

5. Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.

6. Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service.

7. Returns cores, batteries and used tires to designated security areas for appropriate handling.

8. Maintains a minimum 16-week average productivity based on position:

• a. Technician 80%
• b. ASE Technician 90%
• c. Master Technician 100%

9. Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.

10. Completes all required training and certification for the position.

VIP Processes, Essential Duties & Responsibilities

11. Take and pass all required and assigned LMS training

12. Complete all required safe equipment operation training

13. Become a Licensed State Vehicle Inspector (state-specific requirement)

14. Become T.I.A basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified

15. Become ASE certified based on position:

• i. Technician: G1, A4 and A5
• ii. ASE Technician: Four of the A-Series ASE certifications
• iii. Master Technician: All eight A-Series A1 thru A8

16. Train, support and deliver the 5-for-5 process to educate our customers about their vehicle’s condition

17. Attend meetings and training sessions as needed. Typically, several times per year.

Quality, Safety & Housekeeping Responsibilities

18. Road tests vehicles as necessary after service to ensure safe and satisfactory operating conditions

19. Secures and locks customer vehicles when returning vehicles to parking lot upon completion of service

20. Installs seat and steering wheel covers and floor mats prior to entering customers’ vehicles

21. Maintains a clean work area clear of debris, cores, unused parts and stray tools and equipment

22. Maintains and cleans shop equipment immediately after use by removing debris, grease, chemicals, etc.

23. Participates in daily and weekly shop maintenance programs as designated by Service Management

24. Complies with established safety and loss prevention programs to include protective eyewear

Additional Responsibilities (Performs other functions as required.)

25. Maintains technical capabilities to ensure safe use of service equipment and maintain ASE certification status

26. Reviews and Authorizes time worked and attendance records in DAYFORCE daily and weekly

27. Complies with the provisions of VIP’s culture and service standards

28. Participates actively in team meetings

29. Works in conjunction with the Service Manager to ensure shop equipment safe operation standards are met

30. Complies with company, municipal, state, and federal regulations regulating disposal of hazardous waste

Facility and Equipment Maintenance

31. Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances

32. Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs

33. Ensures appropriate steps are taken to maintain a clean service department throughout the business day

34. Any facility or equipment issues should be entered into the facility or equipment database

Procedural Compliance

35. Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.

PERFORMANCE MEASUREMENT

• Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours
• Minimal come backs, ensuring work is completed properly the first time

STANDARD MANAGEMENT WORK WEEK

• SCHEDULE: The standard expectation is 5-day work and 40 hours per week.
• ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team

REQUIRED QUALIFICATIONS

1. Knowledge, Skills, and Abilities

• Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations
• Effectively explain vehicle information to customers, present and respond to questions from coworkers
• Diagnose and recommend solutions to basic automotive problems
• Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form
• Ability to successfully perform required types of automotive services listed above

2. Minimum Educational and/or Experience Level

• One year of related experience in automotive service field
• Completion of two-year college or technical school program recommended
• Or an equivalent combination of education and experience

3. Certificates, Licenses, and/or Registrations

• Current, valid driver’s license issued in state of residence
• Equipment Safety Certification
• ASE Certification G1 – Maintenance and light repair recommended
• ASE Certification A4 – Suspension & Steering
• ASE Certification A5 – Brakes
• State Inspection License

Work Environment

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Installation Technician job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.

Physical Demands

Essential Physical Activity Requirements

• Less than 1/3 of Time: Sitting, Pushing / Pulling, Climbing, Kneeling, Crawling
• 1/3 to 2/3 of Time: Reaching, Walking
• More than 2/3 of Time: Standing

Essential Weightlifting/Force Exertion Requirements

• Less than 1/3 of Time: More than 21lbs.
• 1/3 to 2/3 of Time: Up to 20lbs.

Essential Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)
• Color Vision (ability to identify and distinguish colors)
• Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
• Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships)
• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.

VIP, Inc is an equal opportunity employer dedicated to a policy of compliance with all federal, State, and local laws regarding nondiscrimination in employment. No question on this application is intended to secure information to be used for unlawful purposes. Consistent with the provisions of the Americans With Disabilities Act (ADA) and the Maine Human Rights Act (MHRA), and other States’ disability laws, applicants may request accommodations needed to participate in the application process.