Master Technician

Cashman Equipment Co.; Mesa (AZ); On-site; USD 55,000 - 92,000; Full time

Job summary

Empire Southwest is seeking seasoned shop and field technicians for our service teams across our Arizona locations. You will diagnose, troubleshoot, and repair Caterpillar machinery and allied products in-field or at our shop, with a focus on safety and quality.

A valid driver's license and English proficiency are required. We offer competitive hourly pay, 1st and 2nd shift options, and opportunities to work on advanced hydraulic, electrical, powertrain, and emission systems.

Qualifications

• Requires high school diploma or GED; mechanical knowledge preferred.
• Experience: minimum 5 years serviceperson in related field.
• Must be able to communicate in English.
• Own and maintain required personal tools; valid driver’s license.

Responsibilities

• Research, analyze and correct product problems.
• Make decisions on actions to solve product issues and failures.
• Participate in factory engineer field visits.
• Inspect failed parts and consult with Technical Resources.

Skills

English proficiency

Safety conscious

Troubleshooting

Ability to complete skills assessment

Education

High school diploma or GED

Mechanical engineering knowledge

Job description

Posted Tuesday, July 14, 2026 at 7:00 AM

Empire technicians are the lifeline to our clients - trained professionals who work on machinery and equipment produced by Caterpillar, one of the leading large-scale mobile machinery manufacturers in the world.

We are seeking seasoned shop and field technicians/mechanics with experience in similar heavy equipment dealerships to join our third-generation, family-owned organization. We have 100+ job openings throughout our 30+ locations in Arizona, Nevada, and parts of Eastern California.

EXPERIENCE:

Required:

• At least six months of related experience in a similar role and environment.
• Ability to speak, read, write, and comprehend English.
• Keep safety as a priority in the work environment.
• Ability to successfully complete a skills assessment. (eTRAIN test)
• Valid driver’s license.
• Own and maintain required personal tools.

Strongly Preferred:

• At least seven years heavy equipment technician experience, preferably in a dealership environment.
• Proficient rebuilding/repairing machinery including hydraulics, electrical, powertrain, engines, Tier IV Emissions systems, failure analysis procedures, and warranty claims procedures.

If offered employment, the specific rate of pay and position grade will be determined based on applicable differentials and the candidate’s level of experience and skill.

JOB DETAILS:

Shift

1 st & 2 nd Shift

Location

In-Field

Schedule

Work schedule to be provided by leader

Salary Range

$ 39.50 - $67.18 Per Hour

JOB SUMMARY:

Provide failure analysis and technical information support to the service department. Research and solve technical problems for Caterpillar and allied product line. Develop and maintain positive working relationships with Empire technical problem-solving personnel. Train technicians on troubleshooting techniques.

ESSENTIAL FUNCTIONS:

• Research, analyze and correct product problems.
• Make decisions on the actions to take to solve product problems.
• Participate in factory engineer field visits.
• Inspect failed parts and consult as needed with the Technical Resources department.
• Create troubleshooting aids for specific products or systems.
• Resolve technical and repetitive problems.
• Counsel others on interpretation of CAT parts reusability guidelines.
• Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures and standards.

ADDITIONAL RESPONSIBILITIES:

• Assist others in using CAT failure analysis training.
• Perform scrap barrel analysis as needed.
• Assist with the design of in-the-field customer attachments.
• Minimize product liability by correct design and installation of customer attachments.
• Maintain mast technical files and technical information bulletins. Acquire blueprints as needed.
• Provide feedback internally to drive change sufficient to meet market demands.
• Provide valuable customer service solutions.
• Work within and promote corporate values.

KNOWLEDGE SKILLS AND ABILITIES:

• Must be a motivated self-starter.
• Must have sufficient mechanical knowledge to understand scope of project.
• Strong troubleshooting and failure analysis skills.
• Ability to maintain consistent attendance.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED).
• Minimum 5 years serviceperson experience.
• Degree or working knowledge in Mechanical engineering.
• Must comprehend computer-based programs (SIS, SIMS etc.)
• Must be able to communicate (speak, read, comprehend, write) in English.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear.
• The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
• The employee is regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close, distance, and peripheral vision.
• May be required to operate a forklift with appropriate certification(s).
• This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
• The employee frequently exposed to wet and/or humid conditions, extreme cold, and extreme heat.
• The noise level in the work environment is usually loud.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.

Empire Southwest is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

The pay transparency policy is available here:

Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call us at 702-633-4545 or email us [e-mail] and let us know the nature of your request and your contact information.

Empire Southwest is an EEO employer.

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