Master Stylist: Hair Design & Guest Experience

Ulta Beauty, Inc.; Chillicothe (OH); On-site; USD 28,000 - 42,000; Full time

Job summary

Ulta Beauty, Inc. in Chillicothe, OH seeks a Master Stylist to consult with guests on hair care needs and deliver quality professional services, including design, color, and treatments.

The role supports the Experience Manager and Assistant Services Manager through a focus on service quality, sales, guest service, and adherence to procedures. A cosmetology license and prior relevant work experience are required.

Qualifications

• Cosmetology license required.
• Previous relevant work experience is required.

Responsibilities

• Perform hair services including hair design, haircuts, color, texture, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing (where applicable).
• Meet or exceed sales goal of $1250 average weekly sales and productivity goals for hair services by delivering exceptional guest service and contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), and retail shrink as set by Ulta Beauty.
• Perform product demonstrations with guests to drive sales and guest service experience.
• Support the execution of in-store events, promotions and marketing initiatives that deliver an unrivaled guest experience.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance.
• Develop guest relationships through consultations and appropriate retail and service recommendations.
• Serve all guests, including walk-in guests, in a timely and efficient manner.
• Develop a partnership with skin therapists and the retail team to provide a total-store and well-rounded guest experience.
• Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest experience.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.
• Attend mandatory trainings and meetings to enable continuous professional development.
• Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Follow all safety, sanitation, and infection control procedures before, during, and after services; always ensure compliance with state board guidelines.
• Follow established service protocols to ensure a consistent and exceptional guest experience.
• Utilize appropriate booking and clientele systems to book guests for return services and for events.
• Communicate any supply needs to the Experience Manager, ensuring guest readiness at all times.
• Maintain outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area.
• Adhere to the Ulta Beauty dress code.
• Protect company assets by following loss prevention best practices and providing exceptional guest service.
• Execute other operational tasks as directed.

Education

Cosmetology license

Job description

Ulta Beauty, Inc. in Chillicothe, OH seeks a Master Stylist to consult with guests on hair care needs and deliver quality professional services, including design, color, and treatments.

The role supports the Experience Manager and Assistant Services Manager through a focus on service quality, sales, guest service, and adherence to procedures. A cosmetology license and prior relevant work experience are required.