Master Stylist

Ulta Beauty; Federal Way (WA); On-site; USD 40,000 - 65,000; Full time

Job summary

Ulta Beauty is seeking a Master Stylist to engage guests, consult on hair care needs, and deliver quality services. You will drive guest satisfaction, recommend products, and contribute to store performance in sales and service goals.

You will participate in trainings, maintain high safety and sanitation standards, and collaborate with the Experience Manager and salon team to deliver an exceptional guest experience.

Qualifications

• Cosmetology license required.
• Previous relevant work experience is required.
• Proficiency with latest salon techniques and guest service standards.

Responsibilities

• Perform hair services including design, color, styling, extensions, and makeup applications where applicable.
• Meet or exceed weekly sales and productivity goals for hair services; drive retail and service sales.
• Demonstrate guest service excellence and participate in product demonstrations.
• Support in-store events, promotions and marketing initiatives to enhance guest experience.
• Maintain safety, sanitation, and infection control procedures in line with state guidelines.
• Maintain regular attendance and professional appearance.

Skills

Haircutting techniques

Hair coloring

Styling & finishing

Customer service

Education

Cosmetology license

Job description

We consider applications for this position on an ongoing basis.

Overview

Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging—even as they’re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry.

Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability.

We are the future of beauty services. Be part of the transformation.

General Summary & Scope

The Master Stylist is responsible for engaging with guests, consulting with them on their hair care needs and recommending products and services. The Master Stylist delivers quality professional services with an emphasis on the guest’s total look. They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people (guest service), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)

The Master Stylist is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

• Perform hair services including hair design, haircuts, color, texture, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing (where applicable).
• Meet or exceed sales goal of $1250 average weekly sales and productivity goals for hair services by delivering exceptional guest service and contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), and retail shrink as set by Ulta Beauty.
• Perform product demonstrations with guests to drive sales and guest service experience.
• Support the execution of in-store events, promotions and marketing initiatives that deliver an unrivaled guest experience.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance.

People

• Develop guest relationships through consultations and appropriate retail and service recommendations.
• Serve all guests, including walk-in guests, in a timely and efficient manner.
• Develop a partnership with skin therapists and the retail team to provide a total-store and well-rounded guest experience.
• Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest experience.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.
• Attend mandatory trainings and meetings to enable continuous professional development.

Process

• Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Follow all safety, sanitation, and infection control procedures before, during, and after services; always ensure compliance with state board guidelines.
• Follow established service protocols to ensure a consistent and exceptional guest experience.
• Utilize appropriate booking and clientele systems to book guests for return services and for events.
• Communicate any supply needs to the Experience Manager, ensuring guest readiness at all times.
• Maintain outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area.
• Adhere to the Ulta Beauty dress code.
• Protect company assets by following loss prevention best practices and providing exceptional guest service.
• Execute other operational tasks as directed.

Job Qualifications

Education

• Cosmetology license

Experience

• Previous relevant work experience is required

Skills

• Proficiency with latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, and ear piercing services (where applicable) and