Masselow's Server

Northern-Quest-Resort-; Airway Heights (WA); On-site; USD 25,000 - 40,000; Full time

Job summary

Kalispel Tribe of Indians seeks a friendly restaurant server to greet guests, take orders, and provide attentive service in the Kalispel community. Training will cover POS use, guest questions, and side work to maintain cleanliness and stock.

The role requires strong customer service skills, cash handling ability, and willingness to learn the POS system. Evening and weekend availability is needed.

Qualifications

• Must possess excellent customer relations and customer service skills.
• Ability to handle cash and give proper change.
• Skill in identifying and resolving problems under pressure conditions.
• Ability to learn and operate the POS system.

Responsibilities

• Greet guests in a Kalispel friendly manner and provide attentive service.
• Use the POS system as trained.
• Communicate with your supervisor to resolve guest questions promptly.
• Complete side work to keep areas clean and stocked.
• Maintain a clean, stocked server station and finish end-of-shift paperwork.
• Attend all training meetings and adapt to policy changes.

Skills

Customer service

Cash handling

POS system

Problem solving

Team player

Education

High school diploma or GED

Tools

POS system

Job description

Summary of Functions

Serves patrons in the Restaurant dining room by performing the following functions.

Essential Duties and Responsibilities

• Use the POS system as trained.
• Greet guests in a Kalispel friendly manner by providing constant, attentive and friendly service to all guests.
• Communicate with your supervisor to resolve any guest questions in a timely manner.
• Complete all side work in a timely and satisfactory manner to ensure a clean, neat work area with adequate supply level. Side work lists to be followed.
• Maintain a clean and stocked server station.
• Correctly perform all necessary paper and bookwork at shifts end.
• Attend all training meetings.
• Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed.

Education

High school diploma or general education degree (GED) preferred.

Experience

• One to three months related experience and/or training helpful; or equivalent combination of education and experience.
• Experience working as a waiter/waitress preferred.

Skills & Abilities

• Must possess excellent customer relations and customer service skills.
• Ability to handle cash and give proper change.
• Skill in identifying and resolving problems under pressure conditions.
• Ability to learn and operate the POS system.

Other Requirements

• Ability to obtain and maintain a Tribal Gaming License.
• Washington State Food Handler Permit within 14 days of start date.
• Hepatitis A vaccination.
• Mandatory Alcohol Server Training (MAST) certification.
• Available and willing to work nights, weekends and holidays as required.

Physical Demands

The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made in accordance with applicable law.

• Requires the ability to lift and/or move objects weighing up to 65 pounds.
• Ability to be on your feet for entirety of shift
• Occasionally requires standing and/or sitting for sustained periods of time.
• Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
• Consistently requires raising objects from a lower to a higher position or moving objects horizontally.

Work Environment

The work environment characteristics described below are representative of those encountered while performing the essential functions of this position.

While performing the duties of this job, the employee is occasionally exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.

Travel Requirements

No travel required

Hiring Preference

The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.

General Sign-off & Disclaimers

The employee is expected to adhere to all company policies.

At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.

Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.

Background Investigation: All candidates and employees may be subject to a background investigation.

The duties and responsibilities described in this job description are intended to represent the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

Responsibilities may be modified, expanded, or reassigned based on business needs, organizational changes, regulatory requirements, or direction from leadership.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

I have read and understand this explanation and job description.