Marvin's Moncks Corner - Rental Specialist - Part-Time

Central Network Retail Group; Moncks Corner (SC); On-site; USD 17,000 - 25,000; Full time

Job summary

Central Network Retail Group, LLC (CNRG) is seeking a Customer Service/ Sales Associate for its Tool Rental Department. The role requires experience with Outdoor Power Equipment rental or mechanics, and familiarity with brands like Stihl and Husqvarna.

You will help customers identify needs and provide accurate product recommendations. Responsibilities include greeting customers, processing rentals and sales, handling price lookups, and maintaining store presentation.

Qualifications

• Experience in Outdoor Power Equipment rental or as a mechanic in the OPE area is required.
• Must be familiar with common OPE brands such as Stihl, Husqvarna, etc.
• Excellent customer service and product recommendation skills are essential.

Responsibilities

• Greet customers and assess their needs with open-ended questions.
• Direct customers to appropriate products and provide technical assistance.
• Process sales orders, rentals, warranty contracts, and price lookups.
• Assist with loading, stocking, and merchandising to maintain store appearance.
• Support inventory counts and price accuracy using Marvin's systems.
• Communicate promotions and new products to customers.

Skills

OPE knowledge

Customer service

Product knowledge

Sales ability

Tools

POS systems

Total Rental

Job description

Summary

This position in our Tool Rental Department. Experience in working in Outdoor Power Equipment (OPE) Rental Equipment and/or working as a mechanic in the OPE area is a must for these positions. Experience with all type of OPE equipment like Stihl, Husqvarna, etc. is a must as well. Sales associates provide excellent customer service to Marvin's customers by listening to customers, helping customers identify and clarify their needs, and reacting with accurate information and product recommendations.

Customer Service

• Smile and greet all customers who enter the department or come within a normal speaking radius of the sales associate. The greeting should include an open-ended question such as "How may I assist you today?" or "What can I help you find today?"
• Practice excellent customer service and listen intently to customer needs.
• Direct customers to the appropriate products for the particular customer need.
• Build customer confidence by supplying product knowledge and technical assistance as it relates to the selection, use, and installation of products sold by Marvin's.
• Perform sales counter functions such as POS, Total Rental, order entry, special orders, rental contracts, warranty contracts, and price lookup.
• Accept and respond to telephone inquiries from customers in a polite manner that provides the information sought by the customer.
• Merchandise product on shelves or other fixtures according to corporate or other plan-o-grams.
• Make new product recommendations to store management based on customer feedback.
• Write sales orders and special orders using Marvin's point-of-sale systems in an appropriate manner and so orders are processed completely and correctly by suppliers the first time.
• Assist in cycle counting of inventory according to a schedule established by management.
• Stock shelves with incoming product as necessary.
• Sign and merchandise product in the store as necessary.
• Face and front product at the beginning and end of each shift, and as time permits.
• Notify regular customer about new products and upcoming store promotions.
• Maintain clean and organized sales counter and selling area so that customers do not perceive CNRG - Marvin's in a negative manner based on store conditions.
• Assist with customer loading of items purchased in the store as necessary.
• Use Marvin's Resource Center to submit instances of items with incorrect retail prices, items that will not scan properly, or items with incorrect descriptions.

Safety & Loss Prevention

• Possess working knowledge of company and store security measures.
• Understand common techniques employed by shoplifters or others seeking to defraud the company and remain vigilant about observing suspect activity and reporting it to management.
• Follow company safety guidelines and basic safety practices at all times. Participate in regular store safety meetings.

Perform other duties similar to those above as assigned by the store manager's supervisor or other qualified corporate or platform representative.

This job is an hourly position (non-exempt from overtime). Though successful rental/mechanic associates may be considered for other opportunities within the company, the position carries no guarantee of career progression. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.

Central Network Retail Group, LLC complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.