Martech Operations Manager

Brightspeed; Charlotte (NC); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Brightspeed is seeking a MarTech Operations Manager to enable and optimize infrastructure for campaign execution across channels using SFMC and CDP. The role partners with Marketing, IT, and analytics to translate objectives into scalable, automated communications that boost engagement and campaign effectiveness.

Responsibilities include designing multi-channel journeys, analyzing processes for automation, and coordinating data architecture, integrations, and workflows to support marketing

Qualifications

• Bachelor’s degree in a relevant field is required.
• 5+ years of experience with Salesforce Marketing Cloud (or similar platform) development, administration, or operations.
• Experience with marketing data, automation workflows, campaign testing, and data architecture support.

Responsibilities

• Translate objectives into clear functional and technical requirements with IT and technical teams.
• Architect and optimize cross-channel customer journeys with data-driven experiences.
• Analyze existing campaign processes to identify gaps and automation opportunities.
• Oversee automated email campaigns, journey configuration, scheduling, testing, and deployment.
• Support data architecture, integrations, and data flows for marketing automation.

Skills

Requirements translation

Marketing data architecture

Analytical skills

Project prioritization

Cross-functional collaboration

Communication skills

Adaptability

Education

Bachelor's degree in Business Administration, Marketing, Information Systems, Technology, or related field

Tools

Salesforce Marketing Cloud (SFMC)

Job description

The MarTech Operations Manager is responsible for enabling and optimizing infrastructure for campaign execution across multiple channels through key marketing technology platforms like Salesforce Marketing Cloud (SFMC) and Customer Data Platform (CDP).

This role partners closely with Marketing, IT, and cross-functional teams to translate business and customer experience objectives into scalable, automated, and data-driven communication solutions that improve customer engagement and campaign effectiveness.

Key Responsibilities

• Translate marketing and customer experience objectives into clear business and technical requirements, partnering with IT and other technical teams to enable effective and scalable solutions.
• Architect and optimize cross-channel customer journeys that deliver best-in-class, data-driven experiences
• Lead the analysis of existing campaign executionprocesses, journeys, and workflows to identify gaps, inefficiencies, and opportunities for automation and continuous improvement.
• Oversee technical campaign activities, including automated email campaign setup, journey configuration, scheduling, testing, quality assurance, deployment, and ongoing optimization.
• Partner with technical teams to support the data architecture, integrations, and data flows required to enable marketing automation.
• Manage multiple initiatives simultaneously, balancing long-term MarTech capabilities and strategic priorities with short-term campaign and operational requirements.
• May perform other duties as assigned.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Qualifications

Education & Experience

• Bachelor’s degree in Business Administration, Marketing, Information Systems, Technology, or a related field.
• 5+ years of experience with Salesforce Marketing Cloud (or similar marketing automation platform) development, administration, or marketing technology operations.
• Experience working with marketing data, automation workflows, campaign testing, and supporting data architecture.

Skills & Competencies

• Ability to translate business and marketing objectives into clear functional and technical requirements.
• Understanding of marketing data architecture, integrations, automation workflows, and dynamic communications.
• Strong analytical and problem-solving skills with the ability to identify process gaps and recommend improvements.
• Demonstrated ability to manage multiple projects and priorities through effective planning and prioritization.
• Strong business acumen with the ability to balance long-term strategic objectives with short-term tactical requirements.
• Strong cross-functional collaboration skills, including experience partnering with Marketing, IT, Analytics, and other technical teams.
• Excellent written and verbal communication skills.
• Ability to adapt and deliver results in a fast-paced, evolving environment.

Preferred Qualifications

• Experience in the telecommunications industry or a related field.
• Experience with MarTech, CRM, customer data, or marketing automation platforms.
• Experience supporting personalized, real-time, or data-driven customer communications.

Physical Demands & Work Conditions

• Work is primarily performed in a home or company office environment, with regular use of a computer, telephone, and other standard office equipment.
• Occasional travel may be required for vendor meetings, industry conferences, or internal team events, estimated at up to 10% of the time.
• Standard business hours generally apply, with occasional evening or weekend availability required during peak campaign periods, critical launches, or platform implementations.

Additional Information

Why join us?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Inclusion and belonging are at the center of our grounding belief inBeing Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [e-mail] to initiate the accommodations process.

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice