Marketplace Operations Associate

Socket.dev; Belfast (ME); Hybrid; USD 50,000 - 86,000; Full time

Job summary

athenahealth in Belfast, ME is seeking a Marketplace Operations Associate to support billing and invoicing workflows with SQL reporting, data validation, and vendor coordination. You will develop dashboards, review contracts, and partner with internal teams to ensure accurate marketplace operations and timely insights.

The role requires 1–3 years in operations or analytics, experience with SQL, data analysis, and familiarity with Salesforce or BI tools, all within a collaborative hybrid

Qualifications

• Bachelor’s degree or equivalent practical experience in relevant field.
• 1–3 years in operations, analytics, or related role.
• Experience using SQL to query, validate, and analyze data.
• Experience with data analysis and translating findings into insights.
• Exposure to Salesforce or a CRM system.
• Experience with BI tools, dashboards, or reporting platforms.
• Familiarity with analytics workflows and operational reporting.
• Experience supporting vendor management and billing processes.

Responsibilities

• Analyze operational, billing, and invoicing data to support reporting and issue resolution.
• Develop SQL queries and data extracts for recurring reports and ad hoc requests.
• Review contract and partnership information to support billing interpretation.
• Manage vendor-related activities, tracking requests and coordinating with internal partners.
• Support billing/invoicing workflows by identifying discrepancies and driving resolution.
• Prepare dashboards, reports, and business metrics using BI/analytics tools.
• Collaborate with cross-functional teams to gather requirements and improve processes.
• Document recurring issues and reporting logic for consistency.
• Utilize AI tools to streamline analysis and drafting summaries while validating results.
• Monitor key trends and elevate data quality risks when needed.

Skills

SQL reporting

Data analysis

Vendor management

Billing & invoicing

Cross-functional collaboration

Education

Bachelor’s degree in Business, Analytics, Finance, Operations, or related field

Tools

Salesforce

BI tools

Job description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary:
The Marketplace Operations Associate supports operational workflows tied to billing, invoicing, data analysis, and vendor coordination. This Marketplace Operations Associate role is based in Belfast, MEand follows ahybridwork model. The position combines SQL-based reporting, data review, and cross-functional operational support to help ensure accurate and timely marketplace operations. This person will report to theManager, Platform Operations.

Team Summary:
This team is responsible for maintaining partnership contract interpretation related to billing and invoicing, while also supporting the development of partnership, business, analytics, and operational metrics. The work includes reviewing operational data, identifying trends, supporting vendor-related processes, and providing insights that help improve business performance and service execution. Team members collaborate across functions to support accurate reporting, billing integrity, and informed operational decisions. The role contributes to day-to-day marketplace operations by helping translate data into clear, actionable insights and supporting consistent execution across systems and partners.

Essential Job Responsibilities:

• Analyze operational, billing, and invoicing data to support accurate reporting and issue resolution.

• DevelopSQL queries and data extracts to support recurring reporting, ad hoc analysis, and business requests.

• Reviewcontract and partnership information to support billing interpretation and operational accuracy.

• Managevendor-related operational activities, including tracking requests, follow-up, and coordination with internal partners.

• Supportmarketplace billing and invoicing workflows by identifying discrepancies and helping drive resolution.

• Preparedashboards, reports, and business metrics using business intelligence (BI) and analytics tools.

• Partnerwith cross-functional teams to gather requirements, validate data, and improve operational processes.

• Documentrecurring issues, process steps, and reporting logic to support consistency and knowledge sharing.

• Useavailable artificial intelligence (AI) tools to streamline routine analysis, draft summaries, and increase efficiency while applying sound judgment to validate results.

• Monitorkey operational trends and elevate risks or data quality concerns when needed.

Additional Job Responsibilities:

• Assist with special projects related to marketplace operations and vendor support.

• Contribute to process improvement efforts that increase accuracy and efficiency.

• Help maintain reporting templates, trackers, and operational documentation.

• Support basic troubleshooting for data, billing, or reporting questions.

• Participate in team meetings and provide status updates on assigned work.

• Assist with onboarding or knowledge transfer for process changes as needed.

• Perform other duties as assigned to support the platform operations function.

Expected Education & Experience:

• Bachelor’s degree in Business, Analytics, Finance, Operations, or a related field, or equivalent practical experience.

• 1 to 3 years of experiencein operations, reporting, billing, invoicing, vendor management, or a related analyst role.

• Experience usingSQLto query, validate, and analyze data.

• Experience withdata analysisand translating findings into clear business insights.

• Exposure toSalesforceor another customer relationship management (CRM) system.

• Experience withbusiness intelligence (BI)tools, dashboards, or reporting platforms.

• Familiarity withanalyticsworkflows, performance metrics, and operational reporting.

• Experience supportingvendor managementprocesses or coordinating with external partners.

• Experience withbilling and invoicingprocesses, reconciliation, or issue resolution.

• Strong attention to accuracy, organization, and follow-through in a collaborative environment.

Expected Compensation

$50,000 - $86,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevantknowledge and skills, how your qualifications compare to others in similar roles,and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,full-time. With consistent communication and digital collaboration tools, athenahealthenablesemployees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity