Marketplace Experience Representative - Los Angeles

Deckers Brands; Los Angeles (CA); Remote; USD 69,000; Full time

Job summary

An established industry player is seeking a passionate Marketplace Experience Representative to enhance brand presence in Los Angeles. This dynamic role involves executing marketplace strategies, conducting in-store trainings, and building relationships with retail partners. Ideal candidates will thrive in a customer-facing environment, leveraging their local market knowledge to create compelling brand experiences. Join a forward-thinking team that values diversity and fosters career development while making a positive impact in the community.

Benefits

Competitive Pay and Bonuses

Financial Planning and Wellbeing

Time Away from Work

Extras, Discounts, and Perks

Growth and Development

Health and Wellness

Qualifications

• Strong understanding of local market and cultural landscape.
• Ability to build meaningful relationships across retail and community touchpoints.

Responsibilities

• Execute the Marketplace Experience strategy across wholesale and DTC.
• Conduct in-store trainings for key wholesale partners.
• Lead field intelligence efforts and report on retail performance.

Skills

Brand Storytelling

Consumer Engagement

Retail Marketing

Relationship Building

Market Intelligence

Education

Bachelor's Degree in Marketing or related field

Job description

Marketplace Experience Representative - Los Angeles page is loaded

Marketplace Experience Representative - Los Angeles

Apply remote type Remote locations US - CA Remote Los Angeles time type Full time posted on Posted Yesterday job requisition id 18317

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.

Job Title:Marketplace Experience Representative – Los Angeles

Reports to:Regional Merchandising Manager, UGG

Location: Remote - Los Angeles, CA

The Role

At UGG, we believe in creating immersive, consumer-first brand experiences that inspire and connect with our audience. As we build our Marketplace Experience team in North America, we are looking for passionate brand ambassadors who will bring our marketplace strategy to life across wholesale, direct-to-consumer (DTC), and brand experiences.

The Marketplace Experience Representative is responsible for ensuring UGG is positioned as a best-in-class brand within their respective city, delivering elevated consumer experiences across all physical brand touchpoints. They act as the eyes and ears of the marketplace, gathering key intelligence, driving local engagement, and ensuring our retail partners and brand spaces reflect the UGG brand ethos.

This role is ideal for someone who is deeply connected to their local market, thrives in a dynamic, customer and consumer-facing environment, and is passionate about brand storytelling, retail, and experiential marketing.

We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Your Impact

The primary functions of this role, include but are not limited to:

Bringing the Marketplace Strategy to Life:

• Execute the UGG brands Marketplace Experience strategy within their city, ensuring consistency and excellence across wholesale, DTC, and experiential touchpoints (how we show up).
• Serve as a brand ambassador, embodying the brands values and ensuring premium consumer experiences across all physical spaces and brand initiatives.
• Identify local opportunities to enhance the brand’s presence and provide input on localized marketing activations.
• Collaborate with internal teams and external partners to ideate, plan, and execute consumer experiences that drive brand engagement.

Retail & Wholesale Support:

• Conduct in-store trainings for key wholesale partners, ensuring sales associates are immersed in UGG brands story, product knowledge, and consumer experience expectations.
• Build relationships with retail partners to ensure UGG is prioritized in visual presentation, storytelling, and consumer interactions.
• Ensure that in-store merchandising, displays, and brand messaging align with UGG’s premium positioning.
• Support internal UGG team with setup for critical brand milestones such as Sales Meeting, trade shows and seasonal showroom setups.

Marketplace Intelligence & Field Reporting:

• Lead field intelligence efforts, gathering and reporting real-time insights on:
  • Retail performance and consumer engagement within key stores.
  • Competitor activations, trends, and best practices within the local market.
  • Shifting consumer behaviors that can inform future marketing strategies.
• Provide detailed end-of-project recaps to share learnings and identify opportunities for future enhancements.
• Act as a bridge between the field and the corporate team, ensuring insights inform broader marketing strategies and retail initiatives.

Consumer Experiences & Localized Marketing:

• Support the execution of localized brand activations, events, and partnerships that deepen UGG’s connection to the community.
• Work cross-functionally to ensure on-the-ground execution of brand experiences, from store events to influencer activations.
• Identify and engage with local tastemakers, cultural influencers, and community leaders to amplify brand presence.

Who You Are

You thrive on connecting with people and telling compelling brand stories, bringing energy and passion to every consumer interaction. You’re deeply tuned into your local community, with a sharp eye for cultural trends and what drives engagement. Your strength lies in building trusted relationships, whether you're training store teams, partnering with retail associates, or collaborating cross-functionally. You’re a strong communicator, a creative problem-solver, and someone who works independently with confidence, while staying deeply connected to the broader team mission. You love being on the move, visiting key retail locations and events.

We’d love to hear from people with

We’d love to hear from people with a passion for brand storytelling and consumer experiences, a strong understanding of their local market and cultural landscape, and the ability to build meaningful relationships across retail and community touchpoints. Those who thrive in fast-paced, field-based roles and bring creativity, curiosity, and collaboration to everything they do.

What We'll Give You

• Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
• Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
• Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever.
• Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development.
• Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.
  

$68,640/year

The salary posted reflects the minimum and maximum target for new hire salaries for this role in Los Angeles, CA. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.

Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

#LI-FI1

About Us

More than Just a Footwear Company

From our corporate offices to our global retail stores, there’s a curious, independent spirit that’s distinctively Deckers Brands. We’re about giving people the freedom to pursue their passions. And we’re committed to helping them succeed; to become their best selves. That’s why we’re about more than work, the 9 to 5 or daily grind. We’re about opportunity - opportunity to create, to grow and to have an impact.

As we work to become better at everything we do, how we better the world matters, too. Our products and brands are loved, no doubt about it. But the difference we make in people’s lives begins with our people, right here at Deckers Brands. We’re adventurous, spirited, unafraid of new challenges and willing to take chances. We are always ready to rally around a cause.

Put simply, we want all of our people to thrive - to reach their full potential and have fun while doing it. Because in the end, Deckers thrives when our people thrive.