Marketing Operations Program Manager

Starkey HearCare; Eden Prairie (MN); On-site; USD 65,000 - 74,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Life and disability insurance

Paid time off

Tuition reimbursement

Job summary

Starkey HearCare in Eden Prairie, MN seeks a Marketing Operations Lead to drive programs from kickoff to final release. You will collaborate with Product Marketing, Creative, Product Management, and Operations to design program plans, procedures, and execution for the marketing department.

You will manage project plans, regulatory reviews, asset tracking, SOWs, contracts, and vendor relations to ensure compliant, on-time launches.

Qualifications

• Bachelor's Degree preferred.
• 3-5 years in healthcare marketing project/program management.
• Experience with regulatory, legal and/or compliance teams.

Responsibilities

• Create and maintain documentation, playbooks, training, and SOPs for marketing ops.
• Lead meetings, track deliverables, and report program status quarterly.
• Manage materials for product launches and regulatory reviews.
• Analyze data, identify pain points, and drive process improvements.
• Administer SOWs/contracts, PO creation, and invoicing with cross-functional teams.
• Oversee content submission with Doc Services and Windchill teams.
• Perform other duties as assigned.

Skills

Project management

Change management

Cross-functional collaboration

Education

Bachelor's Degree

Tools

Excel

Adobe Acrobat Pro

Windchill

Oracle

Job description

Behind every successful marketing campaign is a well-executed plan. We're looking for a highly organized and proactive professional to lead marketing operations programs from project kickoff through final release. In this high-impact role, you'll collaborate with cross-functional teams to streamline processes, manage project roadmaps, track assets, and ensure every detail is aligned for success.

At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems.

Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide.

Here’s a video about the people behind Starkey's groundbreaking innovation:

https://www.youtube.com/watch?v=GjhRQ7qzlI0

This role will manage the marketing operations program needs from initial project set up through final material release. Work closely with our Product Marketing, Creative, Product Management, and Operations teams to help design the program plans, procedures, and execution for the marketing department. Responsible for project planning for all marketing operations program requirements, windchill release plans, regulatory requirements and assets tracking of change impacts.

JOB RESPONSIBILITIES/RESULTS

• Work closely with our Product Marketing, Creative, Product Management, and Operations teams to create and maintain documentation, playbooks, training materials, and standard operating procedures to ensure consistent and efficient operations for marketing across the organization.
  • Conduct check-in meetings as needed with internal and external partners to track program deliverables and identify any program roadblocks
  • Create quarterly reports that summarize marketing program status
• Manage the Marketing Operations program materials with internal partners ensuring that marketing deliverables are available and compliant for product launches.
  • Create a project plan and timeline for regulatory reviews and check-ins for all product launch material -print and digital
• Analyze data, gather feedback, identify operational pain points, spot opportunities for process improvements, recommend at-scale strategic solutions, and lead the execution of internal process improvement initiatives aimed at inspiring change across our teams.
• Administer and input SOWs and contracts into internal systems, manage approval flows, oversee the creation of purchase orders and Oracle part numbers, monitor invoices, and collaborate with cross-functional teams in accounting, finance, procurement, and purchasing as needed.
• Manage the marketing content/collateral submission process with our Document Services and Windchill teams
  • Understand and execute the different forms and processes that need to be followed when marketing creates new marketing materials or updates current marketing materials
  • Serve as the main point of contact for all questions from the Doc Services team
  • Attend all review meetings with Doc Services team and answer any questions they have regarding the marketing materials we have submitted
• Perform other duties/responsibilities as assigned

JOB REQUIREMENTS

Education

• Bachelor's Degree preferred

Experience

• 3-5 years of professional project management or program management experience in healthcare marketing environment
• 1-3 years of change management experience working with internal regulatory, legal and/or compliance teams
• Intermediate to Advanced Excel experience preferred

Knowledge / Technical Requirements

• Possess some working knowledge of the healthcare sector and regulatory requirements
• Be proficient in Adobe Acrobat Pro and project planning software and platforms

Competencies, Skills & Abilities

• Be comfortable working cross-functionally and seeking out project clarifications from multiple teams
• Be detail oriented and love an air-tight project plan
• Be energized by working in a fast-paced environment
• Be comfortable with changing priorities
• Be adept with creating Excel spreadsheets and creating timelines

Salary and Other Compensation

The target pay range for this position is between $64,680 - $73,500 / year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement.

This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.