Marketing Operations & MLR Specialist

CND Life Sciences, Inc.; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

CND Life Sciences is seeking a Marketing Operations & MLR Specialist to own Veeva Vault PromoMats workflows and manage MLR reviews across Medical, Legal, Regulatory, and Marketing stakeholders.

The role requires strong project management, organizational skills, and clear communication in a fast-paced, regulated environment. Remote work options may be available with Scottsdale, AZ HQ reference.

Qualifications

• 3–5 years in marketing operations or related field.
• Experience managing MLR review and approval processes.
• Experience with Veeva Vault PromoMats preferred.

Responsibilities

• Serve as day-to-day owner of Veeva Vault PromoMats workflow.
• Coordinate MLR reviews with cross-functional teams.
• Develop and maintain MLR calendars, timelines, and action items.
• Provide regular reporting on MLR activity and bottlenecks.
• Support project plans and cross-functional marketing initiatives.

Skills

MLR management

Veeva PromoMats

Project management

Stakeholder comms

Cross-functional collaboration

Education

Bachelor's degree in Marketing/Communications/Business

Tools

Asana

Microsoft Office

Salesforce

Job description

**Must have MLR and Veeva PromoMats experience

The Marketing Operations & MLR Specialist is responsible for the day-to-day management of CND’s marketing material review and approval processes, serving as the primary operational owner of Veeva Vault PromoMats and coordinator of the Medical, Legal, and Regulatory (MLR) review process.

The role manages materials through the submission, review, revision, approval, release, and expiration; maintains accurate documentation and version control, and provides project management support across Marketing initiatives, including timelines, meetings, status reporting, and cross-functional coordination.

The ideal candidate is highly organized, proactive, detail-oriented, and an effective communicator who can manage multiple priorities and drive work forward in a fast-paced, regulated environment.

ESSENTIAL JOB FUNCTION

• Serve as the day-to-day operational owner and primary point of contact for Veeva Vault PromoMats
• Manage the end-to-end workflow for promotional materials, including submissions, review routing, revisions, resubmissions, approvals, release, and expiration
• Coordinate MLR reviews across Medical Affairs, Legal, Regulatory, Compliance, Marketing, Sales, Clinical Services, and other stakeholders
• Manage MLR review calendars, timelines, reviewer assignments, meetings, agendas, decisions, and action items
• Monitor material status and proactively communicate progress, outstanding actions, risks, and next steps
• Maintain accurate version control, metadata, approval documentation, and final approved records
• Coordinate release and expiration of approved materials
• Interface with Veeva Managed Services on system updates, workflow issues, enhancements, and process improvements
• Troubleshoot day-to-day PromoMats issues and coordinate resolution with Veeva and internal stakeholders.
• Maintain PromoMats processes, documentation, and best practices and serve as an internal resource for users

MLR Reporting & Process Optimization

• Develop and maintain regular reporting on MLR activity, including material volume, review status, cycle times, timelines, and other relevant metrics
• Identify trends, bottlenecks, and opportunities to improve efficiency and effectiveness of the MLR process
• Recommend and implement process improvements in collaboration with Marketing and other cross-functional stakeholders
• Monitor adherence to established MLR processes and timelines, elevate risks or recurring issues, and provide leadership with visibility into MLR activity, performance, priorities, and opportunities for improvement

References & Claims Management

• Own and maintain the centralized marketing references and claims library, including source documentation, approved claims, and supporting substantiation
• Maintain visibility into approved claims, supporting evidence, and any applicable limitations or requirements
• Support Marketing and cross-functional teams in identifying appropriate references and previously approved claims for new and updated materials

Marketing Project Management & Coordination

• Support the planning and execution of Marketing initiatives and cross-functional projects
• Develop and maintain project plans, timelines, milestones, deliverables, and action items
• Coordinate project activities across internal teams and external partners to keep work on schedule
• Schedule and facilitate project meetings and working sessions
• Prepare agendas, organize materials, document decisions, and distribute meeting notes and action items
• Maintain clear project status updates and communicate progress, risks, dependencies, and next steps
• Coordinate production, printing, and distribution of approved marketing materials in partnership with Logistics and external vendors
• Maintain visibility into material inventory and upcoming needs
• Coordinate vendor production specifications, timelines, and deliverables

KNOWLEDGE, SKILLS AND EXPERIENCE

• 3–5 years of experience in marketing operations, project management, marketing, communications, or a related field; healthcare, diagnostics, life sciences preferred
• Experience managing or coordinating MLR review and approval processes strongly preferred
• Experience with Veeva Vault PromoMats strongly preferred
• Strong project management skills, with the ability to develop project plans, manage timelines, track deliverables, and keep projects moving
• Excellent written and verbal communication skills, with the ability to communicate clearly and effectively with diverse stakeholders
• Exceptional organizational skills and attention to detail
• Highly proactive and dependable, with strong follow-through and the ability to anticipate needs
• Ability to manage multiple priorities and projects in a fast-paced environment
• Strong interpersonal and collaboration skills with the ability to work effectively across functions

Proficiency with project management and business tools such as Asana, Microsoft Office, Salesforce, and related platforms

EDUCATION, CERTIFICATIONS AND LICENSES

• Bachelor’s degree in Marketing, Communications, Business, or a related field required

OTHER

• Combination of seated and standing work
• Occasional travel may be required for conferences or marketing events
• Ability to use standard office equipment, including copiers, scanners and PDF tool
• Remote, or CND Life Sciences’ Scottsdale, AZ headquarters

Summary

Grow Your Career With Us

CND Life Sciences is a patient and employee-centric, future-focused organization. We know there is a patient hoping for answers behind every Syn-One test we perform, and this knowledge drives us day in and day out to be our best. We are dedicated, driven, and passionate with a strong sense of community and team spirit.

CND offers plenty of advancement opportunities and excellent benefits to include medical, dental and vision, STD, LTD, Life, AD&D, and 401K with an employer match and encourages a positive work life balance.

Our Mission

Since our founding, CND Life Sciences has been on a mission to advance the care of patients who face the potential diagnosis of a neurodegenerative disease. With long careers in research and clinical care, our founders set out to unlock deeper stories within the skin by detecting key pathological markers in the peripheral nervous system that had been previously out of reach.

Our Core Values

Great science. It’s the foundation of everything we do.

Patients first. There is a patient hoping for answers behind every test we perform – we never forget that.

Clinician-minded. We are founded by physicians and dedicated to helping clinicians care for patients – we embrace this responsibility.

Quality core. We adhere to high laboratory standards and quality practices – it’s the only way to operate.

Always thinking. We are relentless in determining how we can innovate and do better – it’s just in our DNA.

Respect. We hold our employees, customers, partners, and suppliers in high regard – we succeed when we are aligned.

CND Life Sciences is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.