Marketing/ Liaison

PLEASANTLAKE in; North Royalton (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

Pleasantlake in seeks a Marketing/Public Relations Director to develop and lead the facility's marketing and PR programs. You will coordinate community outreach, manage resident communications, and ensure accurate public information about services and practices.

Responsibilities include policy development, staff training, budgeting, and liaison with families and civic groups. A bachelor's degree with 5 years healthcare marketing/PR experience is required; strong written and verbal communication

Qualifications

• Bachelor's degree required; five years in healthcare marketing/public relations may substitute for degree.

Responsibilities

• Develop, coordinate, direct, and administer facility's marketing and public relations programs.
• Maintain current listing of resident care employee phone numbers and plan, develop, organize, implement, evaluate public relations and marketing activities to increase census.
• Develop and maintain policies governing release of information in line with Privacy Rules and Regulations.
• Review and update marketing and PR policies annually; assist in development and tracking of customer satisfaction surveys.
• Interpret policies for employees, residents, families, and government agencies as needed.
• Ensure accurate public information describing services; ensure staff follows release policies.
• Organize internal communications via bulletin boards, newsletters, meetings, and notices.
• Provide creative support for activity and social services departments; maintain liaison with families, residents and community leaders.
• Engage in community service and seek support for charitable activities; contact media for program announcements.
• Prepare departmental operating budget and allocate resources; participate on facility committees.
• Maintain confidentiality of resident care information and rights; report any breaches.

Skills

Marketing

Public relations

Communication

Leadership

Budgeting

Policy development

Education

Bachelor's degree

Tools

Microsoft Office

Job description

The primary purpose of your job position is to develop, coordinate, direct, and administer our facility's marketing and public relations programs and services.

• Maintain a current listing of all resident care employee phone numbers. Plan, develop, organize, implement, evaluate, and direct the facility's public relations and marketing programs and activities in order to maintain and increase our census and to provide the community with information relative to our facility, its programs, services, and practices.
• Develop and maintain written policies and procedures that govern the release of information concerning the residents, employees, and/or the facility in accordance with current Privacy Rules and Regulations.
• Assist department directors in the development and use of marketing and public relations policies and procedures, and establish a rapport in and between departments so that each staff member can realize the importance of his/her role in our marketing and public relations programs.
• Review the facility's marketing and public relations policies and procedures at least annually and make changes as necessary
• Assist in the development, implementation, and tracking of customer satisfaction surveys.
• Interpret the facility's policies and procedures governing the release of information to employees, residents, family members, visitors, government agencies, etc., as necessary.
• Ensure that public information (policy manuals, brochures, information packets, etc.,) describing the services provided in the facility is accurate and fully descriptive.
• Ensure that all employees follow established policies and procedures governing the release of information.
• Organize and implement continuing internal communications through the use of bulletin boards, house organs, committee meetings, newsletters, brochures, public announces, etc.
• Schedule and participate in departmental meetings concerning our marketing and public relations programs and activities.
• Provide creative support for activity and social services departments in developing resident programs, publications, etc., as necessary.
• Maintain an adequate liaison with families, residents, and community and civic leaders.
• Participate in community service and civic groups to obtain information and seek support of these groups in charitable activities on behalf of the facility.
• Contact the news media when new programs, promotions, etc., are implemented within the facility that will be beneficial to the facility and community alike.
• Keep the Administrator informed of newspaper, radio and television accounts of noteworthy items of general interest that may have an impact on our facility or the regulations that govern our facility.
• During emergencies, establish a public relations area to assure that the release of information is accurate and within the scope of our established policies governing the release of information during emergency conditions.
• Assist department directors in the planning, conducting, and scheduling of in-service training classes, on-the-job training and orientation programs concerning the facility's marketing and public relations programs and activities
• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility.
• Follow established ergonomics policies and procedures governing lifting techniques, repetitive tasks, and the use of safety equipment and supplies to prevent work-related injuries and illnesses.
• Prepare a departmental operating budget for approval by the Administrator and allocate the resources to carry out programs and activities of the facility.
• Serve on various committees of the facility as directed by the Administrator.
• Maintain the confidentiality of all resident care information including protected health information. Report known or suspected incidents of unauthorized disclosure of such information.
• Interpret resident rights to the resident, family, and staff personnel as necessary or appropriate.

Supervisory Requirements

This position has supervisor responsibilities

Qualification

Education and/or Experience

Must possess, as a minimum, A Bachelor's Degree from an accredited college/university, or equivalent. (Five (5) years experience in marketing/public relations in a health care setting may be recognized in lieu of a Bachelor's Degree.)

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and employees.

Mathematical Skills

Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Certificates, Licenses, Registrations To perform this job successfully, an individual must be proficient in the Microsoft Suite products.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. Prolonged use of a desk top or laptop computer. While performing the duties of this job, the employee is regularly required to sit, stand; walk and talk, read or hear. Frequent use of all office related equipment to include; copier/scanner/fax, telephone, and calculator. May be necessary to assist in the evacuation of residents during emergency situations.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.

Additional Information

Note: Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.