Marketing & Customer Service Associate

Instep Seattle; Bellevue (WA); On-site; USD 40,000 - 55,000; Full time

Job summary

Instep Seattle in Bellevue seeks a Marketing & Customer Service Associate to support clients and drive sales. The role involves researching assigned businesses, networking with peers, and interacting with customers to understand and meet their needs. Candidates should have 1-2 years of experience in customer service, marketing, or sales, with strong negotiation and conversational skills. A positive attitude and dedication to professional growth are key. This position is ideal for those motivated to contribute to team success and personal achievement.

Qualifications

• 1-2 years of experience preferred in customer service, marketing, or sales.
• Strong negotiation and conversational skills when interacting with customers.
• Comfortable interacting with a diverse group of customers.

Responsibilities

• Research assigned businesses and stay current on competitors.
• Familiarize with assigned territories to gain confidence in potential customer base.
• Network with other Marketing & Customer Service Associates to grow knowledge.
• Qualify leads by engaging with them and understanding their needs.
• Engage in active listening to clarify information and assess needs.
• Follow up with recommendations and explain solutions thoroughly.

Skills

Customer service skills

Negotiation skills

Conversational skills

Leadership skills

Job description

The Marketing & Customer Service Associate will work alongside our thoroughly trained and well-established Marketing & Customer Service team. Each new Marketing & Customer Service Associate will be assigned an individual trainer as well as one business client to become familiarized with, along with all of their promotional offerings.

The Marketing & Customer Service Associate will attend all business and sales meetings during the week within the office and then travel to new potential leads to discuss our clients’ promotional deals. Our company thrives on our team-based environment. Therefore, we are in need of someone who is motivated to contribute to the team and help our business flourish by attending networking events, staying current on industry trends, and continuing to participate in all of our continuous training courses.

Duties of the Marketing & Customer Service Associate:

• Research each business/company assigned and stay current on other competitors to maintain our lead within the industry
• Familiarize themselves within each territory assigned to gain confidence in the demographics and potential new customer base
• Continue ongoing networking with other top Marketing & Customer Service Associates and Managers that will help grow one’s knowledge base
• Invest personally and professionally some time outside of work to strengthen their leadership, customer service, and management skills
• Qualify provided leads by engaging with them and learning what it is they need in regard to the client-specified services
• Engage in active listening with customers to clarify information and assess potential needs
• Follow up with thoughtful product and service recommendations and thoroughly explain solutions and processes

Marketing & Customer Service Associate Qualifications:

• 1-2 years of experience preferred in the customer service, marketing and/or sales industry
• Strong negotiation and conversational skills are a must when interacting with potential leads and customers daily and you must be comfortable interacting with a diverse group of customers
• Have an inherent sense of optimism and resilience
• Dedicated to your own professional growth and consistently set higher goals for yourself than others set for you