Marketing & Commerce Technology - Experienced Associate

PwC; Charlotte (NC); On-site; USD 63,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k

Paid vacation

Sick leave

Job summary

A leading professional services firm is seeking an Experienced Associate in Marketing & Commerce Technology to enhance customer experience. The role involves client engagement and project contributions while fostering skills development. Candidates must possess a Bachelor's degree and preferably have one year of consulting experience. This position offers a salary range of $63,000 - $140,000, along with a comprehensive benefits package.

Qualifications

• Minimum 1 year of success in a consulting role at a major utility company or professional services firm.
• Demonstrated understanding of customer business processes.
• Ability to apply professional and technical standards.

Responsibilities

• Engaging in client projects and tasks.
• Improving skills and knowledge for quality outcomes.
• Building meaningful client relationships.

Skills

Learning mindset

Active listening

Problem-solving

Project management

Education

Bachelor's Degree

Tools

MS Office Suite

Oracle CC&B

SAP

Job description

Marketing & Commerce Technology - Experienced Associate

Join to apply for the Marketing & Commerce Technology - Experienced Associate role at PwC.

Specialty/Competency: Data, Analytics & AI
Industry/Sector: CM X-Sector
Time Type: Full time
Travel Requirements: Up to 40%

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth. Those in customer experience at PwC will specialise in providing consulting services focused on enhancing the overall customer experience. You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Basic Qualifications

Minimum Degree Required (BQ): Bachelor's Degree

Minimum Year(s) Of Experience (BQ)

1 year of success in a consulting role at major utility company or professional services firm

Preferred Qualifications

Degree Preferred: Master's Degree

Preferred Knowledge/Skills

• Demonstrates proven success and some understanding of customer business processes and customer organization-related operational areas (i.e. meter-to-cash), including the following: re‑designing and/or improving business processes; performing in Oracle CC&B and/or SAP environments, understanding utility business process operation areas such as customer service, billing, credit & collections, field operations, meter operations, and revenue/finance management.
• Demonstrates some proven skills related to analyzing and comprehending business integration points for meter to cash processes (i.e. meter, billing, field operations, finance and regulatory) that involve leveraging the MS Office suite (Word, Excel, Visio, PowerPoint) and related technologies to conduct and generate metrics, process analyses, and business process re‑engineering.

The Opportunity

As part of the Customer Consulting - Customer Experience team you are expected to contribute to client engagement and projects while developing your skills and knowledge to deliver quality work. As an Associate you are expected to focus on learning and contributing to client engagement and projects while developing your skills and knowledge to deliver quality work. You are expected to be exposed to clients to learn how to build meaningful client connections, manage and inspire others, and grow your personal brand by expanding your technical knowledge of firm services and technology resources.

Responsibilities

• Engaging in client projects and tasks
• Improving skills and knowledge for quality outcomes
• Building meaningful client relationships
• Learning to lead and motivate others
• Enhancing personal brand with technical knowledge
• Utilizing firm resources and technology
• Supporting senior team members
• Performing research and analytical tasks

What You Must Have

• Bachelor's Degree
• 1 year of success in a consulting role at major utility company or professional services firm

What Sets You Apart

• Master's Degree preferred
• Understanding customer business processes and operational areas
• Re‑designing and improving business processes
• Performing in Oracle CC&B and/or SAP environments
• Analyzing and comprehending business integration points
• Leveraging MS Office suite for metrics and analyses
• Conducting business process re‑engineering

The salary range for this position is: $63,000 - $140,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.