Marketing Agent - Call Center

Wyndham Destinations; Little Rock (AR); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off and holidays

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Job summary

Wyndham Destinations in Little Rock, AR is seeking a call center marketing associate to engage prospective and current owners, schedule and support sales presentations, and meet performance goals. You’ll partner with resort staff, greet guests, and guide them toward a sales-preview tour while maintaining company standards.

Responsibilities include screening customers, booking tours, collecting deposits, and attending regular trainings.

Qualifications

• Sales and/or marketing experience preferred; not required.
• Must maintain production standards.
• High School Diploma or equivalent required.
• Knowledge of clear and concise written and verbal communication skills.
• Ability to work in a team environment within a shared space.
• Proficient in MS Excel, MS Word, general computer skills and smart devices.
• 1 to 3 years of sales and/or marketing experience preferred; not required.

Responsibilities

• Serve as a positive and professional brand ambassador for Wyndham Destinations.
• Partner with the resort staff to receive arrival sheets of guests checking in.
• Greet, present, and incentivize prospective customers to attend a sales-preview tour.
• Screen and qualify potential customers based on company guidelines.
• Make sales-tour reservations and collect required deposits.
• Greet, present and incentivize prospective customers to attend a sales presentation in accordance with all company policies, compliance standards and regulatory requirements while maintaining minimum performance goals (80% time).
• Attend all scheduled training sessions, department meetings, keep current on marketing information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually (20%).

Skills

Communication

Teamwork

Sales experience

Marketing experience

Education

High School Diploma or equivalent

Tools

MS Excel

MS Word

General computer skills

Smart devices

Job description

Job Summary

Call center marketing with prospective and/or current owners within our resorts. Schedules guests to meet with a representative for a presentation.

Essential Job Responsibilities

• Serve as a positive and professional brand ambassador for Wyndham Destinations.
• Partner with the resort staff to receive arrival sheets of guests checking in.
• Greet, present, and incentivize prospective customers to attend a sales‑preview tour.
• Screen and qualify potential customers based on company guidelines.
• Make sales‑tour reservations and collect required deposits.
• Greet, present and incentivize prospective customers to attend a sales presentation in accordance with all company policies, compliance standards and regulatory requirements while maintaining minimum performance goals (80% time).
• Attend all scheduled training sessions, department meetings, keep current on marketing information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually (20%).

Travel Requirements

No travel required outside of the home site’s area.

Minimum Requirements and Qualifications

• Sales and/or marketing experience preferred; not required.
• Must maintain production standards.
• High School Diploma or equivalent required.
• Knowledge of clear and concise written and verbal communication skills.
• Ability to work in a team environment within a shared space.
• Proficient in MS Excel, MS Word, general computer skills and smart devices.
• 1 to 3 years of sales and/or marketing experience preferred; not required.

Job Experience and Education Equivalent

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure – speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We’re always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

Equal Opportunity Employer

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.