Marketing Account Manager (P&C)

EPIC Brokers; Missouri; Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading insurance firm located in St. Louis, Missouri, is looking for a Commercial Account Manager to manage the lifecycle of commercial accounts. Candidates should have significant experience in account management and excellent communication skills, with a strong emphasis on customer service. The role offers a hybrid work model and includes generous benefits such as paid time off and unique employee resources.

Benefits

Generous Paid Time Off

Employee referral bonus program

Health insurance

401(k) matching

Unique additional benefits

Qualifications

• Minimum of 5 years of mid-to-large commercial account management experience.
• Valid Indiana Property & Casualty license or willingness to obtain within 90 days.

Responsibilities

• Manage the renewal process from start to close.
• Attend pre-renewal meetings.
• Finalize renewal proposals.
• Respond promptly to client inquiries.
• Ensure COI, EOP compliance.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Fast-paced work

Education

High school diploma or equivalent

Bachelor’s degree

Advanced insurance designation (AAI or CIC)

Tools

Microsoft Office

Sagitta

ImageRight

Job description

Come join our team! EPIC Insurance Brokers & Consultants is one of the fastest‑growing firms in the insurance industry. Our culture is built on committed people who know what they want and aren’t afraid to make it happen.

Headquartered in San Francisco and founded in 2007, EPIC employs over 3,000 people nationwide with locations across the U.S. Our local market knowledge and industry expertise support clients’ regional and global needs.

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values align with what you’re looking for in your next career, consider joining our amazing team!

LOCATION: St Louis, Missouri – Hybrid, 3 days a week in the office

JOB OVERVIEW: The Commercial Account Manager is a client‑facing insurance professional responsible for managing the full lifecycle of commercial accounts, from renewal strategy to policy servicing. This role requires strong technical knowledge, attention to detail, and the ability to collaborate with clients, carriers, and internal teams to deliver exceptional service and coverage solutions.

WHAT YOU’LL DO:

• Manage the renewal process from start to close, including expirations and renewal start procedures.
• Attend pre‑renewal meetings to discuss exposures and strategy.
• Prepare complete submissions for the Placement team with assistance from data management.
• Finalize renewal proposals, ensuring alignment with quoted terms.
• Bind coverage within company guidelines and verify policy accuracy.
• Complete final policy check signoff and deliver policy documents.

Client Service & Support

• Respond promptly to client inquiries, including miscellaneous requests and coverage questions.
• Process endorsements, change requests, cancellations, and audits.
• Handle billing, accounting, collections, and carrier discrepancies.
• Prepare finance agreements using Ecomplete and file documentation.
• Audit processing, including review, disputes, and communications.
• Respond to client inquiries and service needs if Client Executive is unavailable.

Documentation & Compliance

• Set up and maintain Cert Master COIs, EPIs, Group Code Keys, and Cert Help Files.
• Ensure COI, EOP compliance; meet and resolve lender requirements.
• Prepare and deliver schedules of insurance.
• Maintain accurate and complete files on all policies and updates in the system.
• Provide coverage recommendations and identify opportunities for account rounding.
• Assist with retention of renewing accounts and identify cross‑selling opportunities.
• Serve as a resource for internal teams on processes, procedures, and insurance knowledge.

WHAT YOU’LL BRING:

• Minimum of 5 years of mid‑to‑large commercial account management experience.
• Proficiency in Microsoft Office and agency management systems (Sagitta, ImageRight preferred).
• Strong customer service and communication skills.
• Detail‑oriented, organized, and deadline‑driven.
• Ability to work independently and collaboratively in a fast‑paced environment.
• High school diploma or equivalent; Bachelor’s degree preferred.
• Valid Indiana Property & Casualty license or willingness to obtain within 90 days.
• Advanced insurance designation required (AAI or CIC).

COMPENSATION: The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

WHY EPIC:

EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth.

We offer:

• Generous Paid Time off – Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days for hourly/non‑exempt employees; 12 company‑observed paid holidays; 4 early‑close days.
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave.
• Generous employee referral bonus program of $1,500 per hired referral.
• Quarterly employee recognition program for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!).
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group.
• Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support.
• Additional benefits include 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs.
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation.
• We’re in the top 10 of property/casualty agencies according to “Insurance Journal.”

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered helps us to deliver the best outcome to our clients.

As set forth in EPIC Brokers’ Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.