Market Vice President of Operations

Aramark; Miami (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

A leading service company in Miami seeks a Market Vice President of Operations to oversee financial performance and client relationships across multiple locations. This role requires 5-10 years of leadership experience, proven skills in P&L responsibility, and strong communication abilities. The ideal candidate will foster teamwork, maintain operational excellence, and ensure compliance with safety regulations. This position offers significant responsibilities and the opportunity to make a meaningful impact.

Qualifications

• 5-10 years of proven leadership experience in relevant industries.
• Demonstrated ability to assess and develop talent.
• Strong communication skills across all organization levels.

Responsibilities

• Establish ownership and accountability of management and performance.
• Maintain effective client relationships for mutual benefit.
• Manage budget with sensitivity to client needs and costs.
• Lead productivity initiatives for efficient operations.
• Ensure compliance with safety and health regulations.

Skills

Leadership experience

Teamwork skills

Client/consumer interaction

P&L responsibility

Change management

Education

Bachelor's degree

Advanced degree in business

Job description

Job Description

As a Market Vice President of Operations, you will provide overall vision, planning, direction, and control to assigned units for a large and complex geographic district normally generating $80 million in revenue. This key leadership role is accountable for execution of our General Management program, with a focus on growth, cost and productivity, leading people and delivering financial commitments. Whether focused on multiple sites for a large client or multiple clients, the key success measures of a Market Vice President of Operations include Revenue Growth, EBIT, Margin, Consumer Satisfaction, Client Loyalty and Employee Engagement. Frequent travel to client sites throughout the district is expected.

In this role, the Market Vice President of Operations will oversee six to eight Regional Directors and be responsible for up to eighty locations. This role would be involved with supporting and overseeing several different Senior Living facilities.

Job Responsibilities

• Leadership - Establish overall ownership and accountability of operational management and financial performance of multiple accounts and units. Model key leadership behaviors and ensure the highest levels of safety, quality and service excellence for employees, clients and consumers. Coach and mentor employees by crafting a shared understanding about how and what needs to be achieved. Reward and recognize employees. Identify and engage top talent and develop team members to their fullest potential within the organization. Plan and lead team management meetings. Ensure safety and sanitation standards in all operations.

• Client Relationship - Establish and maintain effective client and customer rapport for a mutually beneficial business relationship. Identify client needs and communicate operational progress. Understand contractual obligations and leverage opportunities. Facilitate and support new business and retention activities. Ensure team completes customer satisfaction surveys in all locations.

• Financial Performance - Build revenue and manage budget with sensitivity to costs and client needs. Ensure the completion and maintenance of P&L statements for the district. Provide oversight and take ownership to deliver client and company financial targets using Aramark systems. Understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins.

• Productivity - Lead managers in implementing and maintaining corporate management agenda for labor and financial initiatives. Ensure value through efficient operations, appropriate cost controls, and profit management. Ensure consistent application of Aramark operating standards and processes (Operational Excellence) with particular focus on efficiency standards. Understand end to end supply chain and procurement process and systems; ensure only authorized suppliers are used.

• Compliance - Ensure unit managers maintain a safe and healthy environment for clients, customers and employees. Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, and wage and hour.

At Aramark, developing new skills and doing what it takes to get the job done makes a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Proven leadership experience, typically acquired over 5-10 years, including P&L responsibility within the hospitality, retail, facilities, direct store delivery or food and beverage industries.
• Demonstrated leadership skills with a broad knowledge of management practices, business judgement and client/consumer interaction.
• Confirmed ability to hire, assess, develop and grow hard-working talent.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Established communication and teamwork skills to work with all levels on the organization from the front line associate through leadership.
• Proven success in a repeatable business model, including leading through change and turnaround initiatives.
• Bachelor's degree is generally required to be successful; advanced degree in business or related field is preferred.

Education

______________

About Aramark

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.