Market Teller

mtb; Hartford (VT); On-site; USD 40,000 - 60,000; Full time

Job summary

M&T Bank seeks a Float Teller to enhance branch customer experience through digital engagement, lobby management, and everyday transactions. This role involves frequent travel to branches within a designated area to support staff and ensure smooth service delivery.

Responsibilities include balancing transactions, resolving routine issues, and promoting banking products. Candidates should have 6 months of customer service experience and be comfortable with technology and cash handling.

Qualifications

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling
• Ability to travel between branches on an as needed basis
• Proven verbal communication skills
• Proven interpersonal skills
• Proven ability to demonstrated exceptional customer service
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Proven proficiency with internet user-level technology
• Bilingual based on branch needs (preferred)

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities
• Engage in lobby management, meet and greet customers and address immediate needs
• Accurately balance and process customer transactions following Bank Policy
• Take ownership of escalated account services issues until resolution and log complaints
• Transition sales opportunities and introduce appropriate banking partners
• Perform branch operational tasks (e.g., cash ordering, vault, ATM, wire transfers)
• Process customer/account maintenance accurately
• Complete AML/BSA/KYC related activities
• Adhere to compliance/operational risk controls and bank policies
• Promote an environment that reflects the M&T Bank brand
• Maintain internal controls and assist with audits and regulatory requests
• Perform other related duties as assigned

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Prioritization

Digital literacy

Travel flexibility

Education

High school diploma or GED

Bilingual (branch needs)

Job description

Overview

As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Float tellers will frequently travel to different branches within a designated area to assist branch staff as needed.

Primary Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Managerial/Supervisory Responsibilities

Not Applicable

Education and Experience Required

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience
• Ability to easily travel between branches on an as needed basis
• Proven verbal communication skills
• Proven interpersonal skills
• Proven ability to demonstrated exceptional customer service
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Proven proficiency with internet user-level technology

Education and Experience Preferred

Bilingual based on branch needs

Physical Requirements

• Ability to stand for long periods of time
• Prolonged use of hands and fingers
• Ability to lift light to heavy objects weighing 5lbs - 30 lbs.
• Ability to read fine print
• Ability to interact with customers in an open face to face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $19.00 - $28.84 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Hartford, Vermont, United States of America