Market Technical Manager

Digital Realty; Chicago (IL); On-site; USD 170,000 - 195,000; Full time

Job summary

Digital Realty seeks a Market Technical Manager (MTM) - Data Center Operations to oversee technical, telecom, security, MEP, HVAC, electrical and plumbing systems across the Market portfolio of data centers. You’ll coordinate operations for turn-key flex and central plant solutions and mentor teams toward operational excellence.

You’ll work in a fast-paced environment guiding multi-site projects, audits, and performance metrics, with opportunities for leadership and impact on critical

Qualifications

• Bachelor's degree required, 10+ years in data center ops or 15 years experience in lieu.
• Expertise in critical MEP infrastructure operations (UPS, generators, cooling, CRAC, electrical distribution).
• Strong understanding of infrastructure redundancy configurations and their limitations.
• Ability to manage multiple complex projects and estimate client installation costs.
• Strong ability to analyze CAD/Visio documents and propose solutions with limited information.
• Excellent verbal and written communication skills for internal and external stakeholders.
• Commitment to customer service and experience developing standards and project tracking documents.

Responsibilities

• Conduct facility site visits to audit and direct operations and engineering personnel.
• Perform periodic audits of maintenance MOPs and SOPs to ensure quality and adherence to standards.
• Perform periodic audits of site Change Management activity for accuracy and quality of documentation.
• Collect and report operating metrics for sites to track performance and efficiency.
• Coordinate major activities among sites and track outstanding issues to resolution.
• Support site teams during construction, testing and commissioning of new data centers.
• Develop operating standards, processes and procedures, rules and regulations.
• Review drawings and perform site surveys to identify mechanical, electrical, and control systems.

Skills

MEP infrastructure operations

Project management

CAD/Visio analysis

Analytical and quantitative

Communication skills

MS Office (Excel, PowerPoint, Word)

Customer service

Leadership/supervision

Cost estimation

Multi-tenant data center knowledge

Education

Bachelor's degree

Tools

AutoCAD

Visio

Job description

Your role

The Market Technical Manager (MTM) - Data Center Operations, will give you the opportunity to expand your skills and experience working on mission critical infrastructure facilities operations for the largest wholesale data center provider in the world. This role coordinates and manages the technical, telecom, security, mechanical, HVAC, electrical and plumbing (MEP) systems and operations for the Market Digital Realty property portfolio. The portfolio includes turn-key flex and power-based building solutions and central plant systems. While you could be challenged in this role for years to come, if you're driven to further advance your career, success in this position could set you up for a director or other leadership position.

Job Description

The Market Technical Manager (MTM) - Data Center Operations, will give you the opportunity to expand your skills and experience working on mission critical infrastructure facilities operations for the largest wholesale data center provider in the world. This role coordinates and manages the technical, telecom, security, mechanical, HVAC, electrical and plumbing (MEP) systems and operations for the Market Digital Realty property portfolio. The portfolio includes turn-key flex and power-based building solutions and central plant systems. While you could be challenged in this role for years to come, if you're driven to further advance your career, success in this position could set you up for a director or other leadership position.

What You’ll Do

• Conduct facility site visits to audit and analyze current status, and direct operations and engineering personnel to ensure established processes and procedures are followed
• Perform periodic audits of maintenance MOPs and equipment SOPs to ensure quality and accuracy, and conformance with company standards
• Perform periodic audits of site Change Management activity, to ensure accuracy of information and quality of supporting documentation
• Collect and report operating metrics for sites to track and monitor site performance and efficiency
• Coordinate major activities among sites and track major outstanding issues to resolution
• Support the site team during construction, testing and commissioning of new data centers, to ensure that operational acceptance criteria are met
• Provide input for the development of facility improvement measurement plans to include accurate descriptions, savings potential and cost estimates
• Coordinate sales, design & construction, and onsite engineering staff in the development and installation of systems to meet customer expectations
• Develop operating standards, processes and procedures, rules and regulations
• Review drawings and perform site surveys to identify mechanical, electrical, and control systems and facility operational characteristics
• Manage relationships with customer, property management and sales teams
• Assist in the development and ongoing review of established standards for the installation of AC and DC power systems
• Manage construction projects for execution between internal and external customers
• Manage on-line project and assist in the preparation of monthly management reports

What You’ll Need

• A bachelor's degree (BA/BS) and a minimum of 10 years of related experience, or 15 years of data center related experience in lieu of a bachelor’s degree
• Expertise in the operations of critical MEP infrastructure, including UPS Systems, emergency generators, various critical cooling systems, computer room air handlers and air conditioners, and electrical distribution
• Excellent understanding of various infrastructure redundancy configurations, and the related limitations of each
• A comprehensive understanding of critical environment management and the challenges of multi-tenant data center occupancy
• The ability to:
  • Manage multiple complex projects simultaneously
  • Estimate cost of client installations
  • Analyze and interpret complex project documents such as AutoCAD and Visio
  • Analyze and propose solutions with limited information
  • Interpret instructions furnished in written, oral, diagram or schedule form
• Advanced analytical and quantitative skills
• Excellent verbal and written communications skills to effectively respond to sensitive and complex issues
• The ability to create effective presentations and communicate with both internal and external customers
• A demonstrated commitment to customer service for both coworkers and customers
• Experience developing operating and maintenance standards and project tracking/management documents
• Knowledge of applicable laws and ordinances in performing data, communications and MEP projects
• The skill to provide oversight to team members for guidance and coaching
• Experience working well under pressure with a proactive approach
• Excellent attention to detail, strong organizational skills and a willingness to accept new ideas and procedures
• Experience using Microsoft office tools like Excel, PowerPoint and Word to create presentations and reports

A Bit About Us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

Operations

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What We Can Offer You

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Health and Safety

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values. Our published pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and geographical location. Individual pay is based on additional factors including but not limited to job-related skills, experience, and relevant education and/or training. Moreover, an employee’s total compensation package varies by role and may include salary, cash bonus or commissions, and equity awards not quantified below. Compensation range: $170,000 - $195,000 annually. This compensation range represents the Company’s good faith belief as to what it will pay as a base salary for this position at the time of this posting. Benefits: For this role, Benefits include medical, dental, vision, life and AD&D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.